Palaces in Northumberland

"Thoroughly enjoyed our stay - staff were welcoming, an Easter hunt and activities room was put on for the kids, the bed was super king in size and comfy and breakfast tasty. We really like the pool ..shallow end great for the little ones and water was warm. Some reviewers complained some areas were tired but generally everything was clean and comfortable, the lounge area has been updated and all in all great value for the price paid. Would happily return again. "

"Overall, this stay was disappointing, especially given the price of over £200 per night. The facilities didn’t match expectations. There’s a pool table in the games room, but it isn’t free to use, which feels unreasonable at this price point. There’s also no cash machine on site, and the nearest one is about a 20-minute drive away in Hexham. Despite this, reception and bar staff were unwilling to provide change or offer cashback, which made things unnecessarily inconvenient and disappointing. The rooms are in need of a refurbishment. There were visible scuffs on the furniture, the décor felt dated (particularly the wooden furnishings and artex ceiling), and small details like non-soft-close toilet seats and a broken lamp all added up. These are the kinds of things you would expect to be addressed in a 4-star hotel. There were also issues with the bar. We were told it would be open until late, but on a Saturday night it closed at 9pm. A couple were even asked to leave before they could finish watching the football, which didn’t feel very accommodating. Sleep was difficult due to a flag positioned outside the room window, which flapped loudly in the wind throughout the night. Finally, although the booking stated “pay at the property,” the payment was taken the day before arrival, which wasn’t what we expected. The breakfast was great and so was the room size but overall the experience didn’t justify the cost, and there are several areas that need improvement."

"This was an excellent place to stay! The pub was so convenient, all staff were awesome. I wish the was a mini fridge but maybe that is a US thing? My only complaint is that this random thing happened when we went back to our room after the breakfast and before we checked out around 10. The hallway had this overwhelming smell of poop or sewage. It even was in our room. We opened the windows and we sprayed my dry shampoo in the air so we wouldn’t gag. We had to go back up 30 min later and it was gone. The curtains do not close all the way so sunlight was in my eyes at 7:45 am as well. But,it was quiet and clean."

"My room had recently been re-decorated and still smelt a little of emulsion. This is a very convenient stop off on the A1. The rooms face away from the road and there is very little traffic noise. I had an nice meal at a reasonable price."

"Lovely classic hotel and spa. Spa in basement."

"Good choice of food. Nice size room"

"This was a lovely place to stay. The staff were very welcoming and always had time for a chat. The room was spotless and newly refurbished. Comfortable bed. Plenty of tea and coffee etc which with toilet rolls was replenished daily, as we're the towels. The bed was made up daily and the room cleaned. Breakfast was freshly cooked and lovely. Plenty of other items too such a yogurt, cereal, toast etc. Great setting and next to local amenities and 25 mins from the coast. "

"Breakfast felt rushed (all items brought to the table at the same time). Staff were pleasant. Furniture and decor in the room looking a little tired. Beautiful surrounding area. Castle and grounds are lovely, quiet and relaxing."

"Staff were very helpful and quick to solve any problems"