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"Outstanding 100% in terms of everything "

"Fantastic hotel. Staff excellent and very friendly. Lovely spa and restaurant. Highly recommended"

"Very friendly and helpful staff. Hotel manager helped us with late checkout because our flight was late at the evening. Excellent breakfast, many options of local and intercontinental breakfast Clean rooms. Great location, we went everywhere on foot."

"Fantastic hotel, really big room and good amenities. The staff were very helpful and so attentive. They also assisted with arranging a tour. I would highly recommend staying at this hotel. "

"Great property "

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid out with plenty of storage. Tracy (the front office manager) went above and beyond. We were very impressed. You can see why the hotel runs so well. Front of house staff Yen was so lovely and helpful. This is a fantastic hotel, we will be back to stay again. "

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "