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"I love staying here while in Ruston. The A/C is phenomenal and the breakfasts are delicious! "

"Better when it was Best Western. I don’t think they properly clean the rooms . I also was made aware of security deposit at check in and never received it back. When you try to call the line just rings. Phone is located at check in desk. Just stay somewhere else"

"Key didn’t work to get on the elevator to our room and it smelled heavily of weed for a nonsmoking room."

"This location was a miss for us. Location was poor, unfortunately the area is a little rundown. We were greeted by the unhoused in the area while circling to get to the hotel. The Boardwalk is pretty non existent, as everything is mostly closed down. Downtown area is also pretty closed and rundown. The hotel was unfortunately scarcely staffed. The works appeared "unhappy". I was unhappy with our room location as mentioned it upon checkout but no amendments were made, she acted as if I never said anything. I mentioned it again and again, no response. She just sat the card on the counter and said use it at the elevator. No directions to elevator, no mention of amenities, no checkout time. Room cleaning was pretty good, no major complaints, except the fridge still had food from last occupants. Only 1 set of towels. Called to ask for more but kept getting put "on hold" eventually went down stairs to request. Our "neighbors" were extremely LOUD you could hear them several doors down and they were across from us. 5pm, 8pm, 10pm, 2am...still loud...it was someone's birthday and this was once the "party room". Called but again...put on hold. Went down stairs to have it addressed and the response was one word..."ok". No microwave in the room and no supposedly none on site..which I highly doubt, the staff has to have a break room ..so a "not for public use" would be better. Casino poorly ran as well, dirty, out of cups for drinks, no waiters, machines don't accept $1. Not recommended"

"Everyone was friendly at check in, but they were understaffed and had people waiting. The room was very clean, but dated. Bed was uncomfortable and the pillows were flat. We went to the sports bar and it was delicious and we he service was great. Overall the stay was good."

"there is no steak house, the buffet is horrible, if you want to time travel back to 2000 then this is for you the staff is awesome but nothing else about the place is worth 1/4 of the price paid trashy trashy trashy"

"The hotel was dirty. We had black mold on the wall which was the bathroom on the other side. Had a man following us around the casino and couldn’t find any staff or security to help. Would never go back!"

"I would like to begin by recognizing a staff member who was exceptionally friendly and helpful during our visit. Her professionalism and positive attitude stood out, and she truly deserves recognition for her efforts. Unfortunately, our experience with the accommodations did not meet expectations. The condition of the room did not accurately reflect the images or descriptions provided on the website, which makes it difficult for guests to make informed decisions—especially for short stays. The shower curtain was not properly installed, and the bathtub was in poor condition, with visibly chipped paint and a discolored, yellowish-brown appearance. It appeared unsanitary to the point that shower shoes felt necessary. Additionally, the towels and washcloths looked worn and discolored, and the complimentary soap appeared to have been previously used and repackaged. There was also a noticeable odor in the room. It may also be helpful for the property to clearly communicate if it primarily accommodates traveling construction workers, as this was not indicated online. The parking lot was predominantly occupied by large work trucks, and most guests appeared to be in work attire, which may influence expectations for other travelers. Overall, the condition of the room was distressing for my family. My 15-year-old was visibly upset upon seeing the accommodations, and I did not feel comfortable allowing my 10-month-old to stay in that environment. "

"From appearances, the hotel has attempted to re-model however there are telltale signs of wear and tear. The one elevation is dated, small, slow making clunky noise. The elevator inside smelled and the laminate flooring was cracked/broken. We were placed on the 3rd floor, one room from the exit door, felt as though walking a scene from a scary movie. Our room only had one odd like chair! assume it’s a video chair that kids sat in to play video games/one has to lean back and look up at the tv screen. We are older mature adults and the bed mattress was elevated and constantly slid from the frame. The TV was very small and sounds erratic. My spouse had to watch March Madness basketball games via his cell phone. Next morning, husband decided to go downstairs for a cup of coffee. After a long wait, staff informed there’s NO Coffee. This was the straw that broke the camel’s back!! We will never stay again."