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查爾斯頓 - 北查爾斯頓萬怡飯店的評分

3 out of 5
查爾斯頓 - 北查爾斯頓萬怡飯店
7465 NORTHSIDE DR, North Charleston, SC

評論

8.8

有夠讚

10 分，有夠讚；1000 則評論中有 645 則" "
8 分，不錯哦；1000 則評論中有 199 則" "
6 分，一般般；1000 則評論中有 74 則" "
4 分，不太好；1000 則評論中有 27 則" "
2 分，很糟糕；1000 則評論中有 55 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Zhicheng

於 2021 年 11 月住了 1 晚

8/10 不錯哦

Catherine，Augusta

團體旅遊
Nice, clean and brand new! Very professional, hard working and attentive workers!
於 2024 年 5 月住了 5 晚

2/10 很糟糕

Dawn

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ants on table beside bed. Not enough towels in room. The bistro was not open. No complimentary coffee with the bistro being closed. Would have liked to had a microwave in the room.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Jill

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
the food in the bistro was expensive.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Kevin

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice property
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Andre Lamonte，Aurora

喜歡：員工素質和住宿環境和硬體
I did not like that they did not complimentary coffee in the morning
於 2024 年 5 月住了 2 晚

10/10 有夠讚

cynthia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed for one night and was a perfect location to our events we had in Charleston. Our room was very nice and clean and would stay here again.
於 2024 年 5 月住了 1 晚
Tina 於 2024年5月11日回覆
Thank you!

10/10 有夠讚

Judy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Tina 於 2024年5月11日回覆
Thank you!

6/10 一般般

Linda Gayle

喜歡：員工素質
不喜歡：住宿環境和硬體
No breakfast buffet and very limited hours the restaurant was open. The area was not too safe.
於 2024 年 5 月住了 3 晚

6/10 一般般

John

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：員工素質
Our check-in experience was far from acceptable. Our counter person struggled to input our information correctly, and after signing off on my credit card, I was told there was an error and the transaction needed to be processed again. After a lengthy period of time straightening out our charges (with the help of another counter attendant), we were directed to our room. We didn't realize we were not instructed on the location of hotel amenities such as pool, ice machines or dining areas. After exploring the hotel on our own, we figured those things out ... no big deal. However, going down for our complimentary breakfast the following morning, we were told that we needed to present the breakfast vouchers given to us at check-in. Needless to say, we received no vouchers, another oversight of the counter attendant at check-in. Our attempt to explain fell on deaf ears, so ultimately we needed to find another restaurant in the area for breakfast ... inconvenient, and now we're out another $30. The complimentary breakfast promised during our booking was a contributing factor as to why we chose this hotel in the first place. Obviously, staff should be fully trained in order to prevent this type of oversight from happening.
於 2024 年 5 月住了 1 晚
Tina W 於 2024年5月4日回覆
Thank you for response. Breakfast was not included in your rate or reservation. This location does not have complimentary breakfast, nor do we currently have any package deals with Expedia that would include breakfast. The website does say this under amenities. If you have something that says otherwise please let me know and I will be happy to investigate.

10/10 有夠讚

linda

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check in and out was so pleasant. The staff was very informative
於 2024 年 4 月住了 2 晚
Tina W 於 2024年5月4日回覆
Thank You!

10/10 有夠讚

Naserudeen

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Bernard

家庭旅遊
喜歡：住宿環境和硬體
Very convenient to everything & very nice staff. Only short staffed at bar area
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Andriy

喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Steelsen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jenny

於 2024 年 4 月住了 1 晚

4/10 不太好

Alyssa

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
The property was in disrepair. The HVAC unit in my room made loud noises when it was turned on. The room had an odd odor to it and housekeeping services were not available as a result of COVID policies.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Lunan

喜歡：整潔度
於 2024 年 4 月住了 1 晚
Tina 於 2024年4月23日回覆
Thank You!

10/10 有夠讚

Kenny

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Tina 於 2024年4月23日回覆
Thank you!

10/10 有夠讚

Paul

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good stay
於 2024 年 4 月住了 1 晚
Tina 於 2024年4月23日回覆
Thank you!

10/10 有夠讚

Shuzah

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice Nice workers enjoy my day, only thing the refrigerator didn’t work but other than that love it
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Gregory

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My only issue was the tv remote was a pain in the but. Every time you pushed the buttons, there would be a delay before it appeared on the tv. This made putting in my password for Netflix a real pain. Other than that, I’d gladly stay there again. The staff was polite.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

James

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Although property was really nice, there were limited parking spots over the weekend, we had to park at an adjacent hotel, which was a little suspect especially later at night.
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Douglas

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was pleasant
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Xavier

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was perfect, I would come back again!!
於 2024 年 4 月住了 2 晚

4/10 不太好

Kimberly

情侶出遊
喜歡：員工素質
不喜歡：設施服務
Immediate attention needs to addressed with this establishment concerning the guest rooms. The room we stayed in (231) had mold and mildew in the shower. The phone in the room did not work. The faucet around the sink had a leak and the guide on the TV stopped working. This is totally unacceptable. Those rooms should have been blocked from any guests staying there. When I went to the front desk, the clerk was aware of the situation, but made no attempts to place us in another room or fix the issues. I was coughing the entire time of my stay. I was not informed prior to making the reservations that there was a $50/day fee for incidentals. We weren't informed your room is cleaned every other day and we would have to inform the desk if we wanted our room clean. The tags you hang on the door for (i.e. sleep in) were not in placed in our room. When checking out, I asked the gentlemen when I would receive my refund. He informed me, we were going to be charged for parking at the hotel, and other incidentals that we were not informed prior to making the reservations or upon arrival. We are totally disappointed with the hotel situation and requesting a refund or some type of compensation. I would really like to attach pictures of the mold but it doesn't show that option
於 2024 年 4 月住了 3 晚
Tina 於 2024年4月15日回覆
Thank you for your response. I apologize your stay was not what you expected. All fees, holds, and policies are listed on the Expedia website. The fees when booking are listed in your "Pay Details" before confirmation, however the agent you spoke to did choose to refund those for you. I will address your other concerns with maintenance directly. Thank you.

6/10 一般般

Eric

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Sophia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super great stay here! Clean, comfy bed, easy parking and friendly staff
於 2024 年 4 月住了 1 晚
Tina 於 2024年4月15日回覆
Thank you!

8/10 不錯哦

Riley

於 2024 年 4 月住了 2 晚
Tina 於 2024年5月4日回覆
Thank You!

10/10 有夠讚

Georgia

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
I loved my room. It was very clean. The bar service was outstanding.
於 2024 年 4 月住了 3 晚
Tina 於 2024年4月15日回覆
Thank you! We do love our bartender.

8/10 不錯哦

Eleanor

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Kathy

於 2024 年 4 月住了 1 晚
Tina 於 2024年5月11日回覆
Thank you!

6/10 一般般

Denise，Duluth

喜歡：員工素質
不喜歡：整潔度
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Benoit

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Tasha

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Sabrina

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was excellent!
於 2024 年 3 月住了 4 晚

6/10 一般般

Linda

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Antwoinne in the bistro is excellent!!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Deisha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location for my Trip, easy travel to downtown and very clean hotel with great customer service
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Cornelius

親子旅遊
喜歡：設施服務
It was an amazing experience thanks to the manager James for being so professional. We will be looking to book again in the near future
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Dave

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent
於 2024 年 3 月住了 4 晚

10/10 有夠讚

January，Richmond

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel with easy access on/off the highway. The staff was attentive and lovely from arrival to departure.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Tina M

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Barbara

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
It was clean and front desk was very pleasant
於 2024 年 3 月住了 1 晚

10/10 有夠讚

micah

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed two nights during Easter weekend and enjoyed it very much. Our room was very clean and my husband and I both talked about how comfortable the bed was multiple times. Only downside is not having complimentary breakfast but we didn’t mind that much. Staff was very professional and find. We will most definitely stay here again, only 20 mins to downtown or 30 to the beach so it was perfect for the price.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Truimellia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Front desk person was very nice & informative
於 2024 年 3 月住了 1 晚

10/10 有夠讚

David

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
For what I needed it was perfect. Had to go for a quick training just around the corner. Staff was great and rooms were clean.
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Dean

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great form. Newer look and hip. Lacked some functionality
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Daja

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Tabatha

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and modern rooms, hotel staff was very friendly and helpful. Short drive to downtown Charleston!
於 2024 年 3 月住了 2 晚