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恩戈羅恩戈羅塞麗娜旅行小屋的評分

4 out of 5
恩戈羅恩戈羅塞麗娜旅行小屋
Crater Rim, Ngorongoro

評論

8.4

非常好

10 分，有夠讚；20 則評論中有 12 則" "
8 分，不錯哦；20 則評論中有 4 則" "
6 分，一般般；20 則評論中有 1 則" "
4 分，不太好；20 則評論中有 2 則" "
2 分，很糟糕；20 則評論中有 1 則" "

9.0/10

整潔度

8.8/10

員工素質

10/10

設施服務

8.8/10

住宿環境和硬體

9.0/10

環保程度

評論

2/10 很糟糕

shanshan

不喜歡：員工素質
theft but cctv failed to record sly lodge manager
The service in the lodge of resturant is cold and My prada eyewear and box got lost in restraunt when restaurant manager is preparing the table. while the cctvs did not founction well during the time of theft. The lodge manager Dismas simba did not say anything sorry and do not care if i post the experience to other places. i filed the case in local police. police is going to investigate and ask them why all the cctvs failed to work just during the time of theft.
於 2017 年 7 月住了 1 晚

10/10 有夠讚

Sebastian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Outstanding view
We had a great time. Excellent stay, truly recommended.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Philippe

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Elena

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stunning view, authentic design, clean, comfortable. Nice dining and entertainment.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Pritha

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Due to the spread of the rooms, Wi-fi in room was not great. But this is to be expected in remote areas and it's a small price to pay for what was otherwise an incredible stay. Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.

10/10 有夠讚

Joellen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Graham

情侶出遊
喜歡：員工素質和住宿環境和硬體
A really good hotel.
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Rahim

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice lodge very close to the entrance to the crater. Facilities, staff, food and services are all wonderful. We enjoyed our one night stay at the lodge in a room with a balcony overlooking the crater (actually a caldera).
於 2023 年 2 月住了 1 晚

4/10 不太好

真實旅客

喜歡：整潔度
不喜歡：員工素質
Disappointing lounge with a high price
The service at this expensive lounge is disappointing. In general there is no prompt help and everything is very slow and not organized.
於 2021 年 7 月住了 2 晚

10/10 有夠讚

Jennifer

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Incredible service
The view here is great. The food was good, not five star but solid. The staff there are excellent. True good service and very nice people. The spa service was a joy after so many days in the car. Would do again.
於 2020 年 11 月住了 1 晚

10/10 有夠讚

allison

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing!!!
Amazing!!!!! Everyone who can go here should go immediately!
於 2020 年 10 月住了 3 晚
baraka 於 2020年10月13日回覆
Wawooo thank you we appreciate your feedback. looking forward to welcome once again

8/10 不錯哦

finn

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We had a very nice stay there the only problem was that this part of the country was hit by a lot of rain so quite a few of the roads in the crater was closed or flooded with a great risk to pass.
於 2020 年 3 月住了 1 晚

8/10 不錯哦

Munson，Markt Schwaben, Bayern

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Toller Blick, sehr guter Service, saunettes Personal. Und das, obwohl es keine kleine Lodge ist.
於 2018 年 11 月住了 2 晚

8/10 不錯哦

Biggi，Sachsen-Anhalt

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ein sehr schönes Hotel. Das Hotel fällt durch seine besondere Bauweise auf. Überall Steine aussen angebracht. Der Service ist ausserordentlich gut. Beim Einchecken wurden unsere Begleiter zur Personalunterkunft verwiesen. Erst auf Nachdruck erhielten wir den zweiten schlüssel. Ein Entschuldigung erhielten wir nicht.
於 2018 年 11 月住了 1 晚

6/10 一般般

Herbert，Admont

喜歡：員工素質
Luxus(preis)klasse Hotel
Da wir zu Sonnenuntergang angereist sind und am nächsten Morgen bei Sonnenaufgang wieder (in die Ngorongoro Caldera) weiter gezogen sind, haben wir das Hotel nur zum Übernachten benötigt. Das Abendessen und das Frühstück waren ausgezeichnet. Letztendlich für die Buchung mitentscheidend war auch die Nähe zum Eingang des Ngorongoro-Schutzgebietes. Dafür ist dieses Hotel auch das teuerste meiner bisherigen Reisekarriere. Den Blick auf (einen Teil) des Ngrorongoro-Schutzgebietes lässt sich das Hotel gut bezahlen. Aber Safari ist eben Luxus und somit teuer ;-)
於 2018 年 2 月住了 1 晚

4/10 不太好

pierre，france

No service
No game drive scheduled by the lodge, expensive for nothing
於 2017 年 9 月住了 1 晚

10/10 有夠讚

Sam

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
AMAZING!!!!!
Absolutely AMAZING place! Incredible views of the crater from all rooms. Nice bar, great restaurant for breakfast and dinner. Service top notch. Make sure you show them you have prepaid for your room, as they wanted to charge me twice initially....
於 2017 年 8 月住了 2 晚

10/10 有夠讚

silvia，Roma

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Meraviglioso
Servizio 5 stelle...Hotel bellissimo con una vista spettacolare sul parco ngorongoro. Staff gentile e disponibile..pulizia eccellente e pasti eccezionali.

10/10 有夠讚

Joanna

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect!
Everything perfect! The hotel is great, food is delicious and location amazing! You see the Crater from your room! It's an expensive hotel but to be on top of the Crater it's a great experience and worth!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Great views
Stayed here while on Safari after climbing Kilimanjaro and was very pleasantly surprised. Using the few words of Swahili I had learned made all the difference and as a result, the staff and service was great. Dining Room very busy but with a good attitude we had a great meal. Service good, food same as everywhere else and very pleasant and tasty. (One needs to remember where you are and not have huge expectations!) The view is spectacular and worth rising early for the sunrise! Rooms were clean and absolutely satisfactory. A pleasant stay and would return there anytime