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Reviews of Hyatt Regency Newport Beach

4 out of 5
Hyatt Regency Newport Beach
1107 Jamboree Rd, Newport Beach, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 476 out of 1004 reviews" "
Rating 8 - Good. 262 out of 1004 reviews" "
Rating 6 - Okay. 143 out of 1004 reviews" "
Rating 4 - Poor. 80 out of 1004 reviews" "
Rating 2 - Terrible. 43 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David

Resort like atmosphere
Stayed 1 night in Apr 2024

8/10 Good

Daphine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. An older hotel. But was very comfortable
Stayed 2 nights in Apr 2024
Response from Cathy S. on 2024/4/30
Thank you for your kind words and we look forward to your next stay.

10/10 Excellent

Linda, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Cathy S. on 2024/4/30
Thanks for the great rating!

10/10 Excellent

Claire

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is gorgeous. All the sitting areas throughout the property are wonderful. The fire pits are especially fun.
Stayed 1 night in Apr 2024
Response from Cathy S. on 2024/4/30
Thank you for the excellent rating and review. We look forward to welcoming you back soon.

4/10 Poor

Jenny

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
They gave us a room someone was in. That was creepy. Then downgraded us to a smaller room because they had no more king size beds. But they did refund us the resort fee if $40
Stayed 1 night in Feb 2024
Response from Cathy S. on 2024/4/22
Thank you for taking the time to write a review and share it with us. While I wish you had a better experience, it is feedback like yours that is invaluable to our team. We hope you will give us another try.

6/10 Okay

Tiffany

Liked: Staff & service
Free golf and friendly staff. Property needs renovation though and the buildings are dated.
Stayed 2 nights in Apr 2024
Response from Cathy S. on 2024/4/17
Thank you for your kind words. We hope you will stay with us again soon.

6/10 Okay

Christy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities and well kept landscape. 3 pools with hot tubs to choose from :) Really nice staff. Downside would be the hefty $40 self parking which is not even convenient- its about 1/4 mile away from some of the rooms! Most people have cars since this is So Cal so this is a bit of a sneaky way to make your room more expensive. Expedia doesn't disclose this. Also, if you plan on using the pullout couch, its VERY uncomfortable. They need new mattresses. Otherwise good hotel.
Stayed 3 nights in Apr 2024
Response from Cathy S. on 2024/4/10
Thank you for all of your feedback. We appreciate your kind words as well as your feedback regarding parking and sofa beds. We hope to welcome you back soon!

4/10 Poor

Victor

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Found ants on bathroom counter. Need pest control.
Stayed 1 night in Apr 2024
Response from Cathy S. on 2024/4/10
Thank you for bringing this to our attention. We apologize for the inconvenience and do hope you will give us another try.

6/10 Okay

angela

Traveled with pets, Traveled with family
Overall pretty average for what they charge. Room was clean but the lobby was super far. I got lost so many times. The rooms were cold and they only had one extra blanket to spare. There was also a really loud humming noise and not in a good white noise kind of way in our room, it sounded like we were on a submarine .
Stayed 2 nights in Mar 2024
Response from Cathy S. on 2024/4/10
Thank you for your helpful feedback. I engineering team has been alerted to the noise issue. We do hope you will give us another try.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cathy S. on 2024/4/4
Thank you for the great rating! We look forward to welcoming you back soon.

8/10 Good

kim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cathy S. on 2024/3/28
Thank you for taking the time to rate our hotel!

10/10 Excellent

Christen M

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cathy S. on 2024/3/28
Thank you for the excellent rating. We look forward to welcoming you back soon!

8/10 Good

Leanna

Stayed 3 nights in Mar 2024
Response from Cathy S. on 2024/4/15
Thank you for taking the time to rate our hotel. We look forward to your next visit.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The female server we had in the dining room was great. Very personable. The outdoor games are a nice touch. We used shuffleboard and corn hole
Stayed 3 nights in Mar 2024
Response from Cathy S. on 2024/3/25
Thank you for all of your kind words. We are delighted you enjoyed your stay and hope to welcome you back soon.

4/10 Poor

David, Oakland

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby and fire pits. Close to Fashion Island. Warm pool.
Stayed 3 nights in Mar 2024
Response from Cathy S. on 2024/3/21
Thank you for the kind words, we look forward to your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cathy S. on 2024/3/21
Thanks for the great rating! We look forward to welcoming you back soon!

8/10 Good

Geri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff is very nice. The bed is very comfortable. The parking fees are expensive. Food is ok nothing great. Wish the showers had doors rather than a shower curtain. The flight path is over the property so it can be noisy
Stayed 4 nights in Mar 2024
Response from Cathy S. on 2024/3/21
Thank you for taking the time to write a review and share it with us. We look forward to welcoming you back soon!

2/10 Terrible

Joe

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cathy S. on 2024/3/25
Thank you for taking the time to rate our hotel. We wish we had more information in order to take action to improve your next stay.

6/10 Okay

Lilian

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Cathy S. on 2024/3/25
Thank you for taking the time to rate our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Marisol

Stayed 2 nights in Mar 2024
Response from Cathy S. on 2024/3/21
Thanks for the great rating!

6/10 Okay

Jessica, Columbus

Stayed 2 nights in Mar 2024
Response from Cathy S. on 2024/3/25
Thank you for taking the time to rate our hotel. We look forward to welcoming you back soon.

6/10 Okay

Joanna

Traveled with group
Liked: Cleanliness, staff & service, amenities
This is a strange property if you aren’t in a room near the lobby and restaurant/bar (newly remodeled) It is older and the outer rooms are isolated and the grounds are plain. They had us in a room way out far from anything and anyone, under the stairs, with a hedge two feet out the slider. Pool was old and ugly, concrete was cracked. Self park ($40) is awful, desolate, and a far walk from rooms and lobby. Valet is only $7 more but they don’t tell you. Weird. We eventually were put in a normal room, in the refurbished building by the lobby. We are experienced travelers who treat front desk people well. How disrespectful to return the courtesy with horrible service and awful room. Two drink coupons for the inconvenience. Really? Once we got the nice room, our experience was normalized. Don’t let them put you in the old, ugly back forty! It should be shut down until remodeled. Rooms are not cheap.
Stayed 2 nights in Mar 2024
Response from Cathy S. on 2024/3/21
Thank you for taking the time to write a review and share it with us. So glad you were able to move to a more suitable guest room.

8/10 Good

Victoria

Stayed 1 night in Feb 2024
Response from Cathy S. on 2024/3/21
Thanks for rating our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! The staff was also extremely helpful and Nice. We will definitely be coming back!
Stayed 1 night in Feb 2024
Response from Cathy S. on 2024/2/20
Thanks for the great rating and review! We look forward to welcoming you back.

10/10 Excellent

Nitzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect we will come back
Stayed 3 nights in Feb 2024
Response from Cathy S. on 2024/2/20
Thank you for the great rating and kind words!

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cathy S. on 2024/2/20
Thank you for the excellent rating and we look forward to welcoming you back soon!

10/10 Excellent

Kul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cathy S. on 2024/2/20
Thank you for the excellent rating and we look forward to welcoming you back soon!

6/10 Okay

Thomas

Disliked: Property conditions & facilities
The HVAC was very loud and hard to sleep. The place was worn down and needs a refurbishing. Not up to HR std.
Stayed 2 nights in Feb 2024
Response from Cathy S. on 2024/2/16
Thank you for taking the time to write a review. Your comments have been shared with our hotel team.

10/10 Excellent

Veikko

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Cathy S. on 2024/2/5
Thank you for the excellent rating! We look forward to your next stay.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, I like the common areas, fruit-infused water, popcorn in the evenings, and outdoor fire pits. The hot tub and pools were great, as well as the golf and tennis. Charisma, at the front desk, was very helpful and started our trip off on a positive note. Housekeeping was great.
Stayed 4 nights in Jan 2024
Response from Cathy S. on 2024/2/5
Thank you for all of your kind words and excellent rating! So glad you enjoyed our campus-like grounds, pools and golf and tennis! We appreciate the shout out to Charisma and our housekeeping team!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Cathy S. on 2024/1/31
Thanks for the great rating and review. We look forward to welcoming you back soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cathy S. on 2024/1/31
Thanks for the great rating!

10/10 Excellent

Gary, McMinnville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our friendly and personable server.
Stayed 1 night in Jan 2024
Response from Cathy S. on 2024/1/26
Thank you for all of your kind words! We hope to welcome you back soon.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cathy S. on 2024/2/16
Thanks for the excellent rating!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful posh property makes you feel like you spoiled yourself a bit. All of the staff were very nice. The entire property was beautiful
Stayed 2 nights in Jan 2024
Response from Cathy S. on 2024/1/26
Thank you for the lovely review. We are delighted you enjoyed your stay. We hope to see you soon!

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cathy S. on 2024/1/22
Thanks for the excellent rating!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and welcoming when we arrived. It’s quiet & cozy. The room had some amenities such as body wash, shampoo, conditioner and as well as a tin can jar filled with pre-packed Q-Tips, shower cap, & makeup remover wipes. Con is only they no longer use the house phone in the room to call the front desk or housekeeping; or maybe it’s just me. I saw a sign, in the hallway by the elevator, asking you to text from your phone to them for your requests instead of calling. If that’s the case, why not just post that info in your room. Self-Parking : $40 vs Valet : $47
Stayed 1 night in Jan 2024
Response from Cathy S. on 2024/1/16
Thanks for all of your kind words and great rating. We look forward to welcoming you back soon.

8/10 Good

Carla, NEWPORT COAST

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very nice. Unfortunately, the charge for parking is quite high. I think parking should be free - or at least reasonable - given that these room are fairly costly. If you have a car, make sure to inquire about the overnight parking charges.
Stayed 2 nights in Dec 2023
Response from Cathy S. on 2024/1/10
Thank you for your kind words and feedback. Your thoughts have been shared with our hotel team. We look forward to welcoming you back soon!

6/10 Okay

Oscar

Liked: Staff & service
Response from Cathy S. on 2024/2/20
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience

8/10 Good

Mahnam

Stayed 8 nights in Dec 2023
Response from Cathy S. on 2024/2/20
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience.

10/10 Excellent

Gary, McMinnville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cathy S. on 2024/1/10
Thanks for the excellent rating!

2/10 Terrible

Armando

Stayed 1 night in Dec 2023
Response from Cathy S. on 2024/2/20
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience.

8/10 Good

Andrew Steven, FONTANA

Stayed 1 night in Oct 2023
Response from Cathy S. on 2024/2/20
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience.

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Cathy S. on 2024/2/20
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience.

10/10 Excellent

Manik

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cathy S. on 2024/1/10
Thank you for the excellent rating!

10/10 Excellent

RICHARD, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Cathy S. on 2024/1/10
Thank you for the excellent rating!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cathy S. on 2024/2/20
Thanks for taking the time to rate our hotel. We wish we had more information about your stay in order to improve your experience.

8/10 Good

Ara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cathy S. on 2024/2/26
Thank you for taking the time to rate our hotel.

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Cathy S. on 2024/1/10
Thank you for the excellent rating!