I recently stayed here, and had a mixed experience. The room itself showed some wear—low water pressure in the shower, peeling wallpaper, and a shockingly loud toilet flush . An amenity bottle was empty, and the elevator moved noticeably slow. The couch in the room was worn and made a loud squeak when sat on, waking my spouse. I also ran into a small service issue when I attempted to place a to-go order while seated, and pick it up later; the staff plated the food and left it at the table instead, and it was cold by the time I returned.
There are also a few things guests may want to be aware of before booking. The windows are thin enough that we heard sirens clearly from the 6th floor. The side stairwell does not provide an exterior exit without sounding a fire alarm. Turning the in-room fridge to its highest setting effectively turns it into a freezer. The body towels were rough, although the hand towels and washcloths were soft, and there were plenty of both. One small annoyance was a paper sign blocking the TV’s sensor, which kept the remote from working until we noticed and moved it.
On the positive side, the room temperature was consistently comfortable, and the bed, sheets, and covers were all very comfortable as well, even though the pillows flattened almost completely. The bathroom nightlight was surprisingly helpful, and having a Starbucks and restaurant attached to the hotel added convenience during the stay. And of course, the signature cookies were a highlight.