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Reviews of The Watson Hotel

3 out of 5
The Watson Hotel
440 West 57th Street, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 257 out of 999 reviews" "
Rating 8 - Good. 396 out of 999 reviews" "
Rating 6 - Okay. 189 out of 999 reviews" "
Rating 4 - Poor. 86 out of 999 reviews" "
Rating 2 - Terrible. 71 out of 999 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kingsley

Stayed 2 nights in Jul 2019

8/10 Good

Joshua

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful view of the city
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

2/10 Terrible

Dave, NYC

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are closed and now a homeless shelter. No check in available and full of homeless.
Stayed 2 nights in Jul 2020
Response from Zulma on 2020/7/11
The property is closed due to the pandemic.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the hotel. The room was very clean and face the street which I loved. Because I love sunlight in the morning. Great lounge that I will enjoy on my next stay!
Stayed 1 night in Feb 2020
Response from Zulma on 2020/4/1
We value your feedback, thank you for taking the time to complete the review. We are happy to hear you enjoyed your stay.

8/10 Good

Verified traveler

Stayed 4 nights in Feb 2020
Response from Zulma on 2020/4/19
Greetings, How may I assist you.

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
The reception was neither welcoming nor rude. Not that it matters to me but I thought I should mention it for others. It's an old hotel but you can see that the management is making every effort to please. The towels are fresh comparable to any 5 star establishment and the toiletries are plenty. The room was warm despite the chill outside I later realised they left the window 'stuck' open to let the 'fresh' air (and the fresh noise) in. Halfway between Central Park and Times Square you can walk to both provided you don't do it on the same day of course. And the bed didn't disappoint either.
Stayed 3 nights in Mar 2020
Response from Zulma on 2020/4/19
We value your feedback, thank you for taking the time to complete the survey. Your experience is noted for future reference regarding improvements. Thank you for choosing The Watson Hotel

6/10 Okay

Nestor

Stayed 2 nights in Mar 2020
Response from Zulma on 2020/4/29
Greetings, How may I Assist you?

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the Watson!
Our stay was fabulous. My wife and I were among the last guests before the hotel was closed. Everyone was friendly and helpful. Considering what was/is going on, I was quite impressed with the overall professional performance of the staff. This place is a keeper. To better days, Cheers James
Stayed 5 nights in Mar 2020
Response from Zulma on 2020/4/17
We are pleased to hear of your experience. Thank you for taking the time to complete the survey. Please think of us on your next visit to New York. Be well.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was perfectly located to my needs and quite and close to park and shopping
Stayed 4 nights in Mar 2020
Response from Sevil on 2020/3/20
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The behind workers was really nice..not the downstairs or front desk... The toilet didn't flush proper, no fridge or microwave,
Stayed 3 nights in Mar 2020
Response from General Manager on 2020/3/20
On behalf of our team, thank you for taking the time to share your feedback with us. While we are glad you felt the service from some of our staff was welcoming, we regret to see that his standard was not being upheld by all our team members. Rest assured we will discuss your comments to align our team with our goal to deliver a superior experience. Regarding your thoughts about a fridge and microwave, we do not offer microwaves at the hotel. However, refrigerators are available for a 10 USD nightly fee. Again, thank you for sharing your review and we hope to have the chance to deliver an exemplary experience to you in the future.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Rooms are bigger than many in NYC. Very nice staff that have been there for many many years. Great location.
Stayed 4 nights in Mar 2020
Response from Sevil on 2020/3/20
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2020
Response from Zulma on 2020/4/19
Greetings, How may I assist you?

4/10 Poor

Hanna, Seattle

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Location is what gave this property a star for me. It was easy to get to most places in downtown by taking the subway. Your a walk distance to time square and the SW corner or Central Park. Be prepared for absolutely irritable staff. We stayed 4 days and every single day had a different staff member with what felt like no patience regarding questions....our room had ants. They did move us for it. Also the walls are paper thin...we also got moved for a total of 2 times because the noises in the rooms across the hall were so bad.
Stayed 3 nights in Mar 2020
Response from Guest Relations Manager on 2020/3/18
Dear Hanna, While we're delighted our location was perfect for your travels, we regret that we missed the mark in other areas. Please forgive us for any way in which our service fell short and for any noise that impeded your rest. We also apologize for your concerns with your room. Rest assured, your voice has been heard, and our team will use your feedback to improve. We wish you well and hope you'll give us another chance in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sad the pool deck was only seasonal! Even if the pool is closed it would have been amazing to see the city from the deck. Overall it was great! Clean hotel, friendly staff. Will def. be back! Oh and the wings at the skylight lounge were to Die for. We are them for 3 nights in a row!
Stayed 3 nights in Mar 2020
Response from Sevil on 2020/3/18
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent, staff was excellent and friendly
Stayed 3 nights in Mar 2020
Response from Sevil on 2020/3/18
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to restaurants and sights.
Stayed 5 nights in Mar 2020
Response from mike on 2020/3/16
Thank you very much for staying at the Watson Hotel. We do appreciate you taking the time to respond with such a great review.

8/10 Good

Carlo

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
For what i paid it was fine.good location easy check in
Stayed 1 night in Mar 2020
Response from mike on 2020/3/16
Dear Carlo, Thank you for taking you time to write this review on your recent stay with us. Its our goal to consistently provide superior service and accommodations and your comments are very important to us. We are pleased to hear that our hotel met your travelling needs and again we hope to have an opportunity of welcoming you back again soon. Sincerely, Michael Melendez Guest Service Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
What you see in the photos is what you get. For this price, I found this to be a decent hotel in a good area. The room was clean but by no means luxurious, although the beds and pillows were very comfortable. Overall, I would stay here again.
Stayed 5 nights in Mar 2020
Response from Rebecca Roldan on 2020/3/15
Hello, We sincerely appreciate the time you took to leave us a review. We apologize for any issues you encountered during your stay. Your comments will be shared with management. Thank you, Rebecca Roldan Guest Service Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent,Service was lovely.Quick and fast also.
Stayed 1 night in Mar 2020
Response from Rebecca Roldan on 2020/3/15
You are so kind, thank you for sharing some kind words regarding your recent stay. We are delighted to know that you enjoyed your stay and we are glad the staff provided the friendly service you deserve. We sincerely await your return and we would like to thank you for choosing us. Thank you, Rebecca Roldan Guest Service Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Mar 2020
Response from mike on 2020/3/14
Thank you for your review

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
It is a great location and the rooms are a nice size for the price. But, you can hear everything from the neighboring rooms. I can’t tell you how many door slams I heard all hours of the night. I woke up to the smell of overwhelming cigarette smoke one morning. That night I had to change rooms as the bathroom ceiling was leaking (think a moderate rain) into my bathroom. At least that next morning I didn’t have to wake up to the smell of smoke. But I was tired from being woke up by the sound of water, having to pack and change rooms. I will not stay here again.
Stayed 2 nights in Mar 2020
Response from Guest Relations Manager on 2020/3/14
We value your review and appreciate you leaving it. While you were pleased with our location and accommodations, we are sorry there were aspects you did not enjoy. A comfortable stay is one we aim to deliver, so we will work to achieve that. If you return to NYC, please give us another chance to shine.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2020
Response from Rebecca Roldan on 2020/3/12
Thank you for the lovely rating! We are so happy you enjoyed your stay, thank you for the feedback. Thank you, Rebecca Roldan Guest Service Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Rebecca Roldan on 2020/3/12
Thank you for the lovely rating! We are so happy you enjoyed your stay, thank you for the feedback. Thank you, Rebecca Roldan Guest Service Manager

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Rebecca Roldan on 2020/3/12
Thank you for the lovely rating! We are so happy you enjoyed your stay, thank you for the feedback. Thank you, Rebecca Roldan Guest Service Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2020
Response from janet on 2020/3/12
Thank you for choosing the Watson Hotel

2/10 Terrible

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The front desk people is very bad Doesn’t want to help you for anything
Stayed 1 night in Mar 2020
Response from Guest Relations Manager on 2020/3/14
We appreciate you choosing to stay with us and for bringing your concerns to our attention. Our team receives frequent compliments for their cheerful, courteous service, and your experience is not typical nor reflective of our standard. Rest assured your comments will be discussed so we can continue to maintain the exemplary service we know we do best. During your next trip to the area, we'd be honored to have another chance to show you our true spirit of hospitality.

8/10 Good

Deatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from janet on 2020/3/12
Thank you for your feed back and stay at the Watson

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from janet on 2020/3/11
Thank you for choosing the Watson Hotel.

10/10 Excellent

Cathy, Oakdale NY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from janet on 2020/3/11
Thank you for your feed back and stay at the Watson

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, convenient parking and spacious rooms
Stayed 2 nights in Mar 2020
Response from Sevil on 2020/3/11
Hello, Thank you for your stay and feedback. Regards, Sevil

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from janet on 2020/3/10
Thank you for choosing the Watson Hotel.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
The price was different once I got to the hotel.. I had to pay an extra 45 dollars and online it said they I would pay only 20
Stayed 1 night in Mar 2020
Response from Vanessa on 2020/3/10
Hello, You are to pay the $20 Destination Fee but we do take a $25 daily deposit. That deposit is released automatically at check out if you did not damage the room or used any incidentals (made calls, ordered room service, etc). Depending on your bank, it can take up to 7 business days before they give you access to those $25.

6/10 Okay

Emily

Stayed 1 night in Mar 2020

10/10 Excellent

Andrea, Mckinney, TX

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bathroom and room can use an update. Carpets and wallpaper are really old. But service, location and everything else outcome the negative.
Stayed 4 nights in Mar 2020
Response from janet on 2020/3/9
Thank you for your feed back and stay at the Watson

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from janet on 2020/3/9
Thank you for choosing the Watson Hotel.

10/10 Excellent

Lavonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from janet on 2020/3/9
Thank you for choosing the Watson Hotel.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Sevil on 2020/3/11
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from janet on 2020/3/9
Thank you for choosing the Watson Hotel.

10/10 Excellent

Pat, Montreal,QC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need to be updated, specially the bathrooms. But eveything seemed clean. Patio doors also...had tape, can't open?
Stayed 1 night in Mar 2020
Response from janet on 2020/3/9
Thank you for your feed back an stay at the Watson.

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2020
Response from Janette on 2020/3/9
Thank you for choosing the Watson Hotel.

8/10 Good

repeat, Portland Maine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
great location and great parking! Even though the property is old the staff and amenities are terrific. Great location!
Stayed 2 nights in Mar 2020
Response from janet on 2020/3/9
Thank you for your feed back and stay at the Watson.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel with a great location on 57th Street.
Stayed 6 nights in Mar 2020
Response from janet on 2020/3/8
Thank you for your feed back and stay at the Watson.

8/10 Good

teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from JANET on 2020/3/8
Thank you for choosing the Watson Hotel.

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 14 nights in Feb 2020
Response from Sevil on 2020/3/8
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020
Response from Sevil on 2020/3/8
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 4 nights in Mar 2020
Response from Mike on 2020/3/7
Thank you for your wonderful review. Michael

8/10 Good

Bob

Traveled with partner
Liked: Cleanliness, staff & service
only five short blocks from Lincoln Center. Temperature control is not great, but otherwise very comfortable.
Stayed 3 nights in Feb 2020
Response from mike on 2020/3/7
Dear Bob, Thank you for taking your time to post this review about your recent stay with us. We are glad our location was ideal. Thank you for your recommendation to other and we hope to see you soon. Sincerely, Michael Melendez Guest Service Manager

8/10 Good

Rangi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Sevil on 2020/3/18
Hello, Thank you for your stay at The Watson Hotel. Regards, Sevil