Service in the hotel was terrible , butler service and room service was very bad
luis
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Sara
家庭旅遊
2025 年 5 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is the most luxurious hotel I have ever seen. It was designed by John Jacob Astor who unfortunately was lost in the Titanic disaster. But thankfully his beautiful hotel keeps his legacy alive.
The architecture is absolutely jaw dropping. You will feel like you went back in time because the decor and amenities look like they are brand new even though they are intricately ornate Edwardian designs. This hotel looks like it's from a fairy tale both inside and out.Astor thought of everything. Every little detail in this place is impeccable.
The staff is extremely friendly and thoughtful and their service is excellent. They carry your luggage and walk you to the building with an umbrella if it's raining. They carry your luggage up to your room. The concierge desk helps you with whatever you need.
It was my mother and my birthday and they were so thoughtful and hooked us up at another restaurant for her birthday dinner. They gave us a personalized birthday card and treats. They gave us a tour of the basement which has historical artifacts and photos or autographs of many famous celebrities who came to stay to perform at the venue in a previous decade.
If you are a fan of luxury, history or VIP treatment this is the place for you.
If you want to experience luxury
Sara
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Carlos
2025 年 4 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Carlos
於 2025 年 4 月住了 4 晚
10/10 有夠讚
FABIAN
情侶出遊
2025 年 4 月 18 日
喜歡:設施服務
Good
FABIAN
於 2025 年 4 月住了 5 晚
2/10 很糟糕
Josh
家庭旅遊
2025 年 4 月 13 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Terrible experience. Front desk staff were atrocious
Josh
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Sally
2025 年 4 月 13 日
喜歡:整潔度和員工素質
Sally
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Erica
家庭旅遊
2025 年 4 月 9 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing service
Amazing service and such a great hotel with a lot of history. Highly recommended!
Erica
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Swede
情侶出遊
2025 年 3 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love this place and it's people. First class and wonderful to all.
Swede
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Kenneth
2025 年 3 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kenneth
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Phillip
2025 年 3 月 17 日
Phillip
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Donald Coburn
情侶出遊
2025 年 3 月 13 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property and absolutely my favorite hotel in the city. Wonderful location right off of 5th Ave. Amazing service, pleasant staff, and very helpful and patient concierge. Love staying at this property its always a perfect trip to the city.
Donald Coburn
於 2025 年 2 月住了 2 晚
6/10 一般般
Steven
2025 年 2 月 18 日
不喜歡:員工素質、設施服務和住宿環境和硬體
We have stayed at the st Regis two times prior to this recent stay. Our flight was cancelled to Toronto and the hotel we were staying at couldn’t accommodate us as our room was not available. Anyway, we decided to book the St Regis as we have enjoyed staying there in the past.
This time however, the room was not to our standards at all. The shower flooded. Our rooms decor was really worn and dated. Their breakfast was lack luster.
The bellmen and doormen were great. The front desk upon check in was not very welcoming. We wouldn’t be staying here again I’m afraid. For the price you pay vs the service you receive doesn’t balance out. The St Regis should be downgraded to a 4 star property rather than a 5.
Steven
於 2025 年 2 月住了 2 晚
2/10 很糟糕
真實旅客
2025 年 2 月 17 日
Disappointing at best
Check in staff was not friendly or accommodating. Requested down alternative pillows at check in and had to call at 11 pm that same night because they still had not been delivered. Room staff very kind. Doormen never at front door to assist during stay in getting car service . Concierge Pete was great. Destination fee add ons not really usable at $50 per day. Because booked through Hotels.com you don’t receive points for status. Not worth $1100 per night, not even close.
真實旅客
於 2025 年 2 月住了 2 晚
10/10 有夠讚
jonathan,Parkland
情侶出遊
2025 年 2 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service. Beautiful house car took us to the show. Butler was fantastic. 5 star experience!
jonathan
於 2025 年 1 月住了 2 晚
4/10 不太好
Patrick
2025 年 1 月 23 日
No restaurant a 3 star hotel
Patrick
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Constance
2025 年 1 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Amazing!
Constance
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Rebecca
2025 年 1 月 18 日
喜歡:整潔度、員工素質和住宿環境和硬體
Rebecca
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Amritpal
2025 年 1 月 12 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amritpal
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Patricia
2025 年 1 月 7 日
Patricia
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Patrick
2025 年 1 月 5 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel was amazing only to be outdid by the amazing staff