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Reviews of The Prince Kitano New York

4.5 out of 5
The Prince Kitano New York
66 Park Ave, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 946 out of 1355 reviews" "
Rating 8 - Good. 275 out of 1355 reviews" "
Rating 6 - Okay. 88 out of 1355 reviews" "
Rating 4 - Poor. 36 out of 1355 reviews" "
Rating 2 - Terrible. 10 out of 1355 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barry, NORTH

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff, quick check in, very clean room. Great location.
Stayed 4 nights in Apr 2024
Response from Zack on 2024/5/2
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Wing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice room size
Stayed 2 nights in Apr 2024
Response from Zack on 2024/5/2
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Wi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Zack on 2024/5/2
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Charly

Traveled with family
Liked: Amenities
Great location and quiet!
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/29
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/29
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice , clean and convenient to Grand Central for subways, Walkable for very good dinging. I would suggest that they may want to update a bit of the room furniture though. Staff were very nice and accommodating. WiFi was sporadic at best....
Stayed 4 nights in Apr 2024
Response from Zack on 2024/4/29
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Stephanie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, quiet and clean with friendly staff - really enjoyed our NYC stay there - which I have visited many times - would definitely stay there again!
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/29
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

Namish

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/29
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean quiet hotel. The rooms are good sized for NYC and it was such a good central location. We enjoyed our stay !
Stayed 3 nights in Apr 2024
Response from Zack on 2024/4/24
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Bina, Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zack on 2024/4/29
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zack on 2024/4/29
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come to NYC frequently on business and this is an excellent hotel for it's value. I stayed here with my sister and niece and it was perfect. The staff were friendly and professional, especially Brian, who was very helpful with my baggages on arrival and departure. The location is quiet, safe and convenient. The rooms are simply and elegantly furnished, and clean. The bed was very comfortable and toilet is installed with a bidet, which is a nice addition. The rooftop bar also has a great view of the Empire State. I highly recommend this hotel for vistors who prefer a comfortable and quiet nights sleep, without noisy partying guests and outside traffic.
Stayed 3 nights in Apr 2024
Response from Zack on 2024/4/24
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

Tetsuji, Honolulu

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Apr 2024
Response from Zack on 2024/4/24
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Kenniece

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/24
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got in early for a small upgrade I have a beautiful view.Beats Marriott and Hilton..
Stayed 1 night in Apr 2024
Response from zack on 2024/4/24
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom, the toilet!
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/19
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, as was the service. Ideally, the inroom coffee situation could be better.
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/19
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and quiet neighborhood, but walkable to dining and both main train lines.
Stayed 1 night in Apr 2024
Response from Zack on 2024/4/19
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very cozy. The bidet, robes, and space were an extra perk. You are in walking distance to it all, without the loud noise of times square. Staff was accommodating and the rooms were some of the largest I have had in the city. Highly recommend!
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/19
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
5 Stars
Stayed 1 night in Mar 2024
Response from Zack on 2024/4/17
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

Joann

Traveled with family
Liked: Cleanliness, property conditions & facilities
Quiet and good location and as others noted, very clean. Front desk staff was not very friendly or helpful, and they do nickle and dime charges for everything including wifi, which cheapens the feel of the hotel.
Stayed 3 nights in Apr 2024
Response from Zack on 2024/4/15
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. We stayed in April 2024. The staff was kind, helpful, professional. Our room was well designed, stocked with all the necessary items. It had a great view, too. The bed was comfortable, there was a towel warmer in the bathroom and a bidet. The hotel is about a 5 min walk to Grand Central Station where you can get any kind of public transportation! I liked that this hotel was a couple streets removed from the loud hustle and bustle - it seemed quieter than other streets and safe. Most printed things were in half English / half Japanese. The rooftop bar is beautiful, the downstairs restaurant looked nice. The main floor restaurant (cafe?) is a bit pricey, but looks nice as well. I would definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Zack on 2024/4/15
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

HILLARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my room was wonderful and the rooftop bar even more so. The location could not have been better and the quiet street relative to where I was going to stay - a godsend. I will definitely return.
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/15
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Nice people. Good service. Room was a bit dated but overall very nice to play stay.
Stayed 2 nights in Mar 2024
Response from Zack on 2024/4/15
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Randolph

Stayed 1 night in Apr 2024

10/10 Excellent

Joseph, New York

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Arigato goziamasu.
Stayed 1 night in Apr 2024
Response from Zack on 2024/4/15
We love you too. Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Veronica

Very nice hotel! The roof top had the best drinks!
Stayed 3 nights in Apr 2024
Response from Zack on 2024/4/15
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

Helen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and rather spacious for NYC.
Stayed 2 nights in Apr 2024
Response from Zack on 2024/4/15
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and accessible with a helpful and low key staff. Beautifully maintained property and lovely amenities such as tea kettle and heated toilet seats! Excellent location and gorgeous view of Park Avenue bursting into spring! I hope to visit my next time in NYC!
Stayed 4 nights in Apr 2024
Response from Zack on 2024/4/15
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Kristofer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. Large room and very nice staff. Would definitely stay again!
Stayed 4 nights in Mar 2024
Response from Zack on 2024/4/9
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zack on 2024/4/15
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

roland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kitano is a cut above the rest. The rooms are thoughtfully decorated and the beds and linen perfect. Hard to fault with staff who are incredibly polite and nice. The only thing that let it down was the shock at being asked to pay for wifi. This is a big faux pas for me, especially in an age where wifi is free anywhere and everywhere. Am surprised.
Stayed 4 nights in Mar 2024
Response from Zack on 2024/4/9
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

David K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to Grand Central Station.
Stayed 7 nights in Mar 2024
Response from Zack on 2024/4/9
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

Jorge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff, clean. The room for 4 a little to small only one sink
Stayed 4 nights in Apr 2024
Response from Zack on 2024/4/8
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

dwayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great views and quiet rooms. operable windows and friendly staff made for a great stay. convent location to all activities in nyc
Stayed 5 nights in Apr 2024
Response from Zack on 2024/4/8
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Jennifer, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cleanness, and the very reasonable price!
Stayed 3 nights in Mar 2024
Response from Zack on 2024/4/8
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, clean
Stayed 1 night in Apr 2024
Response from Zack on 2024/4/8
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Adam

Stayed 4 nights in Mar 2024
Response from Zack on 2024/4/29
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Dolores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed multiple times over the years and it is always a pleasure to return. The hotel is quiet and convenient to Grand Central. Penn Station is a short walk away.
Stayed 2 nights in Mar 2024
Response from Zack on 2024/4/8
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Lilyana Alondra, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and peaceful hotel. We enjoyed the 2 nights we were there. The cleanliness, the atmosphere, the room being kept up and cleaned when we were gone was phenomenal. I will definitely look into this hotel more often when visiting NYC.
Stayed 2 nights in Mar 2024
Response from Zack on 2024/4/8
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

4/10 Poor

Julie, Washington

Business traveler
Liked: Cleanliness, staff & service
I’ve stayed here many times and it’s always been great. This time around, it was bad. TV didn’t work. The tub worked but not the shower. Empty soda bottle behind the nightstand and dirty glove left behind in the closet. No laundry bag either. For $400 per night, this was really bad. The staff are always polite and nice.
Stayed 1 night in Apr 2024
Response from Zack on 2024/4/8
Please accept our sincere apologies for the challenge you experienced. It is comments such as yours that allow us to correct our shortcomings. Be assured that this was an isolated incident and has been addressed for corrective action. Our goal is to make your every visit as flawless as possible. We do value your patronage and I hope that you will give us another chance, please. On your next visit, I would like to meet you in person, as I would like to regain your support. All of us at the Kitano Hotel look forward to welcoming you back soon. Once again, our apologies. Yours sincerely,

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities
Property was near to Grand Central for subway links and walkable to Empire State and Bryant Park. It was clean and comfortable and had a great view of the Empire State Building. The power in our room failed twice during our stay but was reset within a few minutes each time.
Stayed 4 nights in Mar 2024
Response from Zack on 2024/4/8
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Zack on 2024/4/8
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

8/10 Good

Robin, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel in a quiet location. Easily walkable to other night life and tourist areas, but away from the action in a nice quiet area. Wifi is spotty. I wouldn’t mention it but for the fact that you have to pay 9.95/day for it. I expect better connectivity and reliability given that they make you pay for it.
Stayed 3 nights in Mar 2024
Response from Zack on 2024/4/4
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zack on 2024/4/4
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

4/10 Poor

Veronica

Stayed 3 nights in Mar 2024
Response from Zack on 2024/4/3
Dear Veronica, Thank you for taking the time to review our property. Please accept our sincere apologies It is comments such as yours that allow us to correct our shortcomings. Our goal is to make your every visit as flawless as possible. We do value your patronage and I hope that you will give us another chance, please. On your next visit, I would like to meet you in person, as I would like to regain your support. All of us at the Kitano Hotel look forward to welcoming you back soon. Once again, our apologies. Yours sincerely,

10/10 Excellent

Cheung Ka

Stayed 2 nights in Mar 2024
Response from Zack on 2024/4/24
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Kuem-Hee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zack on 2024/4/2
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a wonderful central location. Calm and comfortable room.
Stayed 3 nights in Mar 2024
Response from Zack on 2024/4/2
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.

10/10 Excellent

Raphy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Zack on 2024/4/2
Thank you for taking the time to review our property. Glad you found value in your visit. We appreciate your business, and we hope to have another opportunity to serve you in the future. I welcome you to contact me directly on your next visit. Our goal is to ensure your satisfaction and exceed your expectation.We wish you and your family continued good health and safety.