When we checked into the hotel at 1:30am, our AC was not working. In the middle of a heat wave, this is obviously unacceptable. I went down to inform the front desk who then noted that they would send a fan up to the room and inform engineering (it was 1:30am, so I understand someone may not be onsite). No one gave us an update the next day in any capacity as to whether or not engineering would come. After having a day in the city, we came back and let front desk know that our AC was still broken. They sent a tech up immediately who fiddled around with the thermostat, replaced a filter, and came back 3 minutes later with another fan. Both nights the room ranged in the 80-83 degree range which is obviously very uncomfortable.
Oh, and the room didn’t have access to Wi-Fi for the first night.
It’s a shame as check in was smooth, the hotel isn’t bad aesthetically, and it’s located in a good area. This AC thing really bothered me and made me uncomfortable for two straight nights - not something you want for your guests.