All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel was perfect! Provided just want I needed for a short stay. The only downside was the parking situation, but is not the hotels fault.
Mariah
Stayed 1 night in May 2024
Response from General Manager on 2024/5/4
Dear Mariah, Thank you for your positive feedback about your recent stay at Moxy NYC Downtown. We are delighted to exceed your expectations for your short visit. We understand your concerns about parking and appreciate your understanding. We hope to welcome you back soon for another flawless stay!Best Regards,Martyn ReedGeneral Manager
Dear Larriff, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Moxy NYC Downtown so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards,Martyn ReedGeneral Manager
8/10 Good
Jenna
2024/4/30
Liked: Cleanliness
Jenna
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/2
Dear Jenna, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Moxy NYC Downtown, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Best Regards,Martyn ReedGeneral Manager
Dear Kirsa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Moxy NYC Downtown; we hope to see you again soon.Best Regards,Martyn ReedGeneral Manager
Such a fun spot !!! Hospitality with champagne on arrival. Nice bar and rooms. Need a fridge next time!!! LOL otherwise. Perfect. I wanna only stay here from now on!!!
Elayna
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Dear Elayna, Thank you for choosing the Moxy NYC Downtown for your visit to our city and for sharing your lovely review. We love to hear that you rested well in our comfortable accommodations and that our amenities were perfect for your needs. Thank you for making us your preferred choice for every visit, and we hope to see you soon.Best Regards,Martyn ReedGeneral Manager
Will stay here from now on while in NYC! The property staff was so kind and helpful, and the rooms are great!
Katie
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Dear Katie, It was a pleasure having you as our guest at Moxy NYC Downtown, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our comfortable rooms and service met all your expectations! Thank you for making us your preferred choice for every visit, and we hope to see you soon.Best Regards,Martyn ReedGeneral Manager
6/10 Okay
PETER SOMERS
Business traveler
2024/4/27
Disliked: Amenities
Tv didnt work. Housekeeping didnt come between the 2 nights. No irons or closets in the rooms.
PETER SOMERS
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/28
Dear PETER, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Best Regards,Martyn ReedGeneral Manager
Dear LaKenya, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at the Moxy NYC Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Martyn ReedGeneral Manager
Dear Jovanni, Thank you for your kind words about Moxy NYC Downtown! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Best Regards,Martyn ReedGeneral Manager
10/10 Excellent
Alexa
Traveled with group
2024/4/21
Liked: Cleanliness, staff & service, amenities
The customer service was excellent and the property was clean and eccentric! I recommend this place to anyone looking to stay in the fidi area!
Alexa
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/22
Dear Alexa, It was a pleasure having you as our guest at Moxy NYC Downtown, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our clean property and outstanding service met all your expectations! Thank you for your generous recommendation. We look forward to welocming you back the next time you are in the area. Best Regards,Martyn ReedGeneral Manager
Stay was ok. Requested housekeeping and she was very rude.
Porsche
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/22
Dear Porsche, Please accept our apologies and every assurance that we will work to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Best Regards,Martyn ReedGeneral Manager
Dear Klarke, Thank you for taking the time to share that your stay at Moxy NYC Downtown was perfect in every way, and you particularly liked our beautiful property. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Best Regards,Martyn ReedGeneral Manager
Dear Maria, We are delighted you chose to stay with us at Moxy NYC Downtown. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We look forward to seeing you again soon.Best Regards,Martyn ReedGeneral Manager
8/10 Good
Jordyn
2024/4/17
Liked: Staff & service
Jordyn
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/18
Dear Jordyn, We are pleased you had a nice stay at Moxy NYC Downtown, and we appreciate the kind rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Martyn ReedGeneral Manager
Staff were great. Room small but clean, comfortable bed. The price I was charged was significantly higher than I was quoted.
Oliver
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/19
Dear Oliver, We're thrilled that you had a fantastic stay with us at Moxy NYC Downtown! It's wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. At the same time, we're glad that the service provided by our associates surpassed your expectations. However, we regret any confusion regarding pricing. Our aim is always to provide a positive and transparent experience; therefore, we deeply regret any lapse in communication and any frustration this may have caused. We appreciate your feedback and hope to welcome you again soon.Best Regards,Martyn ReedGeneral Manager
The Moxy was nice. The only thing that could make it better is if they offered parking. That part was a little difficult but everything else was great
Keisha
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/16
Dear Keisha, Thank you for staying at Moxy NYC Downtown and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. Your feedback, both the compliments and the suggestions, is greatly appreciated, and we look forward to seeing you again soon.Best Regards,Martyn ReedGeneral Manager
10/10 Excellent
Samantha
2024/4/16
Samantha
Stayed 1 night in Feb 2024
Response from General Manager on 2024/4/17
Dear Samantha, We appreciate you taking the time to leave your kind rating for Moxy NYC Downtown. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards,Martyn ReedGeneral Manager
Dear Lord Jamar, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Moxy NYC Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards,Martyn ReedGeneral Manager
Dear Arjun, Thank you for choosing Moxy NYC Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Martyn ReedGeneral Manager
Dear Juliet, Thank you for the fantastic review of Moxy NYC Downtown! We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Best Regards,Martyn ReedGeneral Manager
10/10 Excellent
Maribeth
2024/4/13
Maribeth
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/3
Dear Maribeth, It is rewarding to know you loved your stay! All of us here at Moxy NYC Downtown look forward to making many more great memories with you. Thank you for choosing us during your time in New York.Best Regards,Martyn ReedGeneral Manager
6/10 Okay
Lauren
Business traveler
2024/4/10
Disliked: Property conditions & facilities
The elevators do not work properly and it took forever to get up and down stairs.
Lauren
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/11
Dear Lauren, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our apologies for the issues you had with our elevators during your stay. During peak hours, our elevator wait time does increase. While we know this does not alleviate your frustration, we are grateful for your patience. We hope you will return on your next visit to the area. Thank you again, and we wish you all the best with your travels.Best Regards,Martyn ReedGeneral Manager
6/10 Okay
Edith
Traveled with group
2024/4/8
Liked: Cleanliness
Good location, multiple subway’s are just around the block. Rooms are good. The food for breakfast is not great, very simple and overpriced.
Edith
Stayed 7 nights in Apr 2024
Response from General Manager on 2024/4/10
Dear Edith, Thank you for choosing our hotel for your visit to New York City. We are glad you were satisfied with many aspects of your stay, especially our location and rooms. We are disappointed that we did not meet all of your expectations and regret your disappointment with the breakfast. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope you will come back soon and let us show you the hospitality we are known for providing. Best Regards,Martyn ReedGeneral Manager
10/10 Excellent
Stephanie
2024/4/8
Liked: Cleanliness, staff & service
Stephanie
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/9
Dear Stephanie, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Moxy NYC Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards,Martyn ReedGeneral Manager
6/10 Okay
Kenneth
2024/4/6
Liked: Cleanliness, staff & service, amenities
We appreciate the boutique nature of this hotel. Our room was less than great. If you have a shy bladder, the paper thin bathroom walls aren't helpful. We had to crank up music in the bathroom so we didn't hear each other doing our business. There is a creepy view window that's covered by a painting but anyone outside the bathroom can move and watch you doing anything and everything in the bathroom.
My wife found a contact lens and finger nail on the floor from the previous(?) occupant. DId they sweep or just push the dust around.
Bar downstairs was pretty cool. Skeeball is always fun.
Kenneth
Response from General Manager on 2024/4/8
Dear Kenneth, Thank you for taking the time to comment on your stay. We regret that your stay was anything other than perfect. We appreciate you bringing the concerns regarding your room and bathroom to our attention. However, we also apologize for the housekeeping issues that were overlooked in your room. We have addressed this with our staff and are grateful for your patience and valuable feedback. Best Regards,Martyn ReedGeneral Manager
10/10 Excellent
Jason
2024/4/5
Liked: Amenities
Great
Jason
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/6
Dear Jason, Thanks for the outstanding rating! We are delighted your time at Moxy NYC Downtown was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best Regards,Martyn ReedGeneral Manager
Dear Travis, Thank you for the generous review on behalf of our entire staff. We love reading wonderful comments about our associates and will share this feedback with our team. Thank you again for reviewing the Moxy NYC Downtown. We hope to see you soon!Best Regards,Martyn ReedGeneral Manager
8/10 Good
Harriet
2024/4/1
Harriet
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/22
Dear Harriet, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Moxy NYC Downtown; we hope to see you again soon. Best Regards,Martyn ReedGeneral Manager
Dear Jason, Thank you for your excellent rating! We are glad you had such a positive experience during your time at Moxy NYC Downtown, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back.Best Regards,Martyn ReedGeneral Manager
Dear Edwin, Thank you for choosing the Moxy NYC Downtown for your visit to our city and sharing your review. We love to hear that you rested well in our comfortable accommodations and that our amenities were perfect for your needs. Thank you once more, and we hope you will make us your home the next time you are in this area.Best Regards,Demetrius HodgeGeneral Manager
Loved all the details in the room. Our stay was perfect!
josephine
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/30
Dear josephine, We're delighted to hear that you loved all the details in your room at Moxy NYC Downtown! Creating the perfect stay experience for our guests is always our goal. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another fantastic stay in the future!Best Regards,Demetrius HodgeGeneral Manager
2/10 Terrible
elyse
2024/3/27
elyse
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/17
Dear elyse, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards,Martyn ReedGeneral Manager
10/10 Excellent
Mileek
2024/3/24
Mileek
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/14
Dear Mileek, Thank you for the wonderful rating for Moxy NYC Downtown! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Martyn ReedGeneral Manager
Dear Wendy, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards,Demetrius HodgeGeneral Manager
Dear Kim, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Moxy NYC Downtown. We hope to see you again soon. Best Regards,Demetrius HodgeGeneral Manager
Dear Marian, We are thrilled to read that you found your stay at Moxy NYC Downtown to be very comfortable and classy. Your satisfaction is our top priority, and we are delighted that you enjoyed the ambiance and comfort of our hotel. Thank you for choosing to stay with us, and we hope to welcome you back soon for another wonderful experience!Best Regards,Demetrius HodgeGeneral Manager
Dear Janirys, We appreciate you leaving your generous rating regarding your recent visit to Moxy NYC Downtown. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Best Regards,Demetrius HodgeGeneral Manager
10/10 Excellent
Cameron
2024/3/18
Better stay than expected. The staff was amazing. From the folks helping with bags and checkin to the wait and room service staff. Great experience all around.
Cameron
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/18
Dear Cameron, Thank you for the wonderful review and for taking the time to acknowledge our commitment to providing exceptional hospitality. We are thrilled to learn that the service we provided exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to have the pleasure of welcoming you back soon for another outstanding stay at Moxy NYC Downtown.Best Regards,Demetrius HodgeGeneral Manager
10/10 Excellent
Jesse
2024/3/17
Jesse
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/7
Dear Jesse, We appreciate you leaving your excellent rating regarding your recent visit to Moxy NYC Downtown. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Best Regards,Martyn ReedGeneral Manager
Dear Chiniqua, Thank you for your kind words about Moxy NYC Downtown! We're delighted to hear that you had a fantastic experience with our friendly staff. Your satisfaction is our priority, and we hope to welcome you back for another wonderful stay soon!Best Regards,Demetrius HodgeGeneral Manager
Great and helpful staff! Many restaurants around the hotel. Small room yet a great layout. Comfy bed and pillows. No mini-fridge or coffee maker in the room, but that wasn’t much of an issue for me. Highly recommend for a short stay in the city.
Hyung-jib
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/17
Dear Hyung-jib, We're thrilled you enjoyed your stay at Moxy NYC Downtown! Thank you for highlighting our helpful staff, convenient location, and comfortable room. Your recommendation means a lot to us, and we look forward to welcoming you on your next visit.Best Regards,Demetrius HodgeGeneral Manager
Property location was ok. Food & drinks @ the restaurant was horrible. The rooms are average size for Manhattan, but they are setup weird. You enter one door and two separate hotel rooms are so immensely close yet their tv has surround sound. I initially thought it’ll be soundproof being that the room are so close with surround sound tv until whomever was next to me started banging on the door cause of the tv that was on volume 9. Why would you have a surround sound system with rooms that close and the next door is going to hear a pin drop being that it is about 10 inches next door? Horrible experience
Sophia
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/16
Dear Sophia, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Best Regards,Demetrius HodgeGeneral Manager
Where else can you play basketball on the third floor? Great views, located right around the corner from the subway and Joes Pizza. Justin at check in was amazing! The $25 per day resort fee can be used at the bar/restaurant upstairs too! Will be back!
cody f
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/12
Dear Cody, Here at Moxy NYC Downtown, we thrive on ensuring that all of our guests are extremely satisfied. Therefore, we are delighted to read that you enjoyed your stay and that our great location was perfect for your needs! Thank you for sharing your experience, and we look forward to seeing you again whenever you are in the New York area!Best Regards,Demetrius HodgeGeneral Manager
10/10 Excellent
Dyah
2024/3/11
Dyah
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/1
Dear Dyah, Thank you for choosing the Moxy NYC Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Demetrius HodgeGeneral Manager
It doesn’t make sense to charge destination fee for a hotel night. Will join class action case against such fee.
John
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/12
Dear John, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We are sorry if you felt overcharged for your stay. Your experience does not reflect our usual standards, and we genuinely regret any frustration caused. We take matters such as this very seriously. Please allow us some time to look into this matter further. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations.Best Regards,Demetrius HodgeGeneral Manager
The weather was so rainy. We stayed in at the bar. The food, the drink, the dj and games kept us entertained and happy! The service , food and drinks were EXCELLENT!! Thank you for a wonderful stay.
Angel
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/11
Dear Angel, Thank you for choosing Moxy NYC Downtown and taking the time to share your experience. We're delighted that you enjoyed your dining experience at our bar. Your kind words inspire us to continue providing exceptional culinary experiences for all our guests. We appreciate your great feedback and hope to have you as our guest again. Best Regards,Demetrius HodgeGeneral Manager
Dear Andre, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Moxy NYC Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards,Demetrius HodgeGeneral Manager
Dear Nicalina, We appreciate you choosing Moxy NYC Downtown and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future.Best Regards,Demetrius HodgeGeneral Manager
10/10 Excellent
Nikhail
2024/3/8
Nikhail
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/28
Dear Nikhail, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at Moxy NYC Downtown, and we can't wait to welcome you back.Best Regards,Demetrius HodgeGeneral Manager