Good place next to time square, clean hotel, good beds, rooms for 4 persons aren somewhat small if you have suitcases, but doable. Breakfast is proper and included (just missing basic options for bread such as cheese and ham).
The elevator situation especially around breakfast time is terrible. There are 5 elevators for over 30+ floors. If you are below level 20 there is a fair chance that you have to wait +10 mins for a elevator thats not full.
Further is the rooftop bar not just to but you must take a table. Outside space is limited, while inside the airco is on turbo.
Staff in general is nice, there is a basic but well maintained gym and they offer taxi services in case u need one to the airport. Conclusion, eventhough the elevator situation I would return.