豪華開放式套房, 1 張特大雙人床, 陽台 | 陽台景觀

Global Luxury Suites at The Arches的評分

2.5 out of 5
Global Luxury Suites at The Arches
228 East 135 Street, New York, NY

評論

7.2

不錯哦

10 分,有夠讚;274 則評論中有 118 則" "
8 分,不錯哦;274 則評論中有 49 則" "
6 分,一般般;274 則評論中有 26 則" "
4 分,不太好;274 則評論中有 27 則" "
2 分,很糟糕;274 則評論中有 54 則" "

8.0/10

整潔度

6.4/10

員工素質

7.4/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

2/10 很糟糕

kyle

商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
Bring eye covers, it’s bright as day in your room at night. Shower head is broken, toilet seat broken, never get clean towels, room never gets cleaned, got locked out at night. Worst experience ever
於 2024 年 5 月住了 3 晚
The GLS Customer Care Team 於 2024年5月20日回覆
We're very sorry to hear about your experience, Kyle. This is not the standard we aim for. Please contact us directly so we can address these issues and make things right. Thank you for your feedback.

4/10 不太好

Tomas

團體旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體
於 2024 年 5 月住了 4 晚
The GLS Customer Care Team 於 2024年5月13日回覆
We're sorry to hear about your experience, Tomas. Your feedback is important to us, and we apologize for any shortcomings you encountered during your stay. Our goal is to provide all our guests with a comfortable and enjoyable experience, and we regret that we fell short of meeting your expectations.

6/10 一般般

Catarina

喜歡:整潔度、設施服務和住宿環境和硬體
What I didn’t like was that I got the room with the porch. Those face a storage facility with floodlights, and there are no curtains, only screens that don’t block light. My sleep was terrible, looked like daylight the entire time. Other than that the place is great! But go for a regular room, avoid facing west
於 2024 年 5 月住了 2 晚
The GLS Customer Care Team 於 2024年5月13日回覆
Dear Catarina, we apologize for the inconvenience caused by the lack of curtains in your room with the porch. We're glad to hear that you otherwise enjoyed your stay, and we appreciate your recommendation regarding room selection. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.

2/10 很糟糕

Derek

家庭旅遊
喜歡:住宿環境和硬體
不喜歡:設施服務
Do not stay here. No staff on site, you call an 800 number when you need assistance… then wait on hold… it would have been ok if i didn’t have to call them every time i used the passcode on my door… it never worked twice in a row… I got two rooms and the door codes didn’t work for either, multiple times. Very upset… awful communication.
於 2024 年 5 月住了 1 晚
The GLS Customer Care Team 於 2024年5月13日回覆
We're deeply sorry to hear about your experience, Derek. This is certainly not the level of service we aim to provide, and we apologize for the inconvenience and frustration you encountered during your stay. Your feedback is important to us, and we will investigate the issues you've raised to ensure they are addressed promptly.

6/10 一般般

Yury

親子旅遊
喜歡:整潔度
The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.
於 2024 年 5 月住了 3 晚
The GLS Customer Care Team 於 2024年5月10日回覆
We appreciate your feedback, Yury. We're glad to hear that you found the suite and gym facility good however, we're deeply sorry to hear about the unfortunate incident with your car. Your safety and security are of utmost importance to us, and we apologize for any inconvenience caused by the lack of clarity regarding parking fees. We'll address this issue internally to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 一般般

James

團體旅遊
喜歡:整潔度和住宿環境和硬體
This was a good location for my needs. The beds were uncomfortable.
於 2024 年 5 月住了 3 晚
The GLS Customer Care Team 於 2024年5月6日回覆
Thank you for your feedback, James. We're pleased to hear that our location suited your needs. However, we apologize for any discomfort you experienced with the beds. Your comments are valuable, and we'll address this issue to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back and provide a more satisfying experience.

10/10 有夠讚

Jovan

於 2024 年 4 月住了 2 晚
The GLS Customer Care Team 於 2024年5月20日回覆
Thank you for staying with us, Jovan! We're thrilled you had a perfect stay. We appreciate your feedback and look forward to welcoming you back soon if your travels bring you back to this area!

10/10 有夠讚

Ryan

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Top Quality, Second to none
於 2024 年 4 月住了 1 晚
The GLS Customer Care Team 於 2024年4月25日回覆
Thank you, Ryan, for your outstanding review! We're delighted to hear that your experience with us was top-notch. Providing exceptional service and accommodations is our priority, and we're thrilled to know that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience!

4/10 不太好

kimberly

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
I like the balcony.The place was clean.The room was very small.Property was nothing like the pictures on website!! Not a kitchenette small microwave sink and small refrigerator.I had to call for my code.Email didn't have access code.Buildung smells of weed.
於 2024 年 4 月住了 1 晚
The GLS Customer Care Team 於 2024年4月30日回覆
We appreciate your feedback, Kimberly. We're glad you enjoyed the balcony and cleanliness. We apologize for any discrepancies between our property and its online representation, we do inform guests that our property images are representative. We'll work on addressing the issue you had with the access codes to improve future experiences. We hope for the chance to prove ourselves again and offer you an improved stay with us. Until then, safe travels!

8/10 不錯哦

irving ulises

喜歡:整潔度和住宿環境和硬體
Los vecinos tuvieron una orgia sexual y pusieron música a las 2 am, todo el piso huele a marihuana
於 2024 年 4 月住了 2 晚
The GLS Customer Care Team 於 2024年4月22日回覆
Irving, we are sorry to hear about the disturbance caused by your neighbors during your stay. It's important for all guests to feel comfortable and have a peaceful experience. We take such matters seriously and will address them with our management team to ensure that appropriate actions are taken to prevent such incidents in the future. We apologize for the inconvenience and hope to have the opportunity to provide you with a more enjoyable stay in the future.

8/10 不錯哦

Luis

於 2024 年 4 月住了 1 晚
The GLS Customer Care Team 於 2024年5月6日回覆
Thank you, Luis, for your review! We're glad you had a positive experience overall. If there's anything specific you think we could improve to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 有夠讚

Jennifer

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
The GLS Customer Care Team 於 2024年4月12日回覆
Thank you, Jennifer, for your 5-star rating! We're pleased to see that you enjoyed your stay with us. If you have any feedback or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 有夠讚

Jennifer

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Easy check-in
於 2024 年 4 月住了 1 晚
The GLS Customer Care Team 於 2024年4月8日回覆
Thank you for your feedback, Jennifer! We're glad to hear that you found the check-in process easy. If there's anything else we can do to improve your experience or if you have any further comments, please don't hesitate to let us know. We hope you enjoyed your stay and look forward to welcoming you back in the future!

10/10 有夠讚

Josephine

喜歡:整潔度、設施服務和住宿環境和硬體
My stay was great. I would definitely recommend this place 10/10
於 2024 年 4 月住了 3 晚
The GLS Customer Care Team 於 2024年4月8日回覆
Dear Josephine, thank you for your positive feedback! We're pleased to hear that you had a great stay with us. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back for another wonderful stay in the future. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.

10/10 有夠讚

Zymere

喜歡:整潔度和住宿環境和硬體
Room was nice
於 2024 年 3 月住了 4 晚
The GLS Customer Care Team 於 2024年4月5日回覆
We appreciate your feedback, Zymere! We're delighted to hear that you found the room nice during your stay. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We hope to host you again in the future for another pleasant stay!

8/10 不錯哦

Omo

喜歡:整潔度
The hallway carpet have to be change.
於 2024 年 3 月住了 4 晚
The GLS Customer Care Team 於 2024年3月29日回覆
Dear Omo, we appreciate your suggestion regarding the hallway carpet and will certainly take it into consideration for future improvements. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay soon!

4/10 不太好

Regina

不喜歡:住宿環境和硬體
於 2024 年 3 月住了 4 晚
The GLS Customer Care Team 於 2024年3月29日回覆
We're sorry to hear about your experience, Regina. If there are any specific issues you encountered during your stay that we can address or improve upon, please let us know. Your feedback is important to us, and we hope to have the opportunity to better meet your expectations in the future. If you have any further concerns, please don't hesitate to reach out to us directly.

8/10 不錯哦

Paul

喜歡:整潔度、設施服務和住宿環境和硬體
Everything was good.
於 2024 年 3 月住了 5 晚
The GLS Customer Care Team 於 2024年3月18日回覆
We appreciate your feedback, Paul! We're glad to hear that you had a good experience overall. If there's anything we can do to make your next stay even better, please feel free to let us know. Thank you for choosing Global Luxury Suites and we hope to welcome you back again soon.

8/10 不錯哦

Stephanie

喜歡:住宿環境和硬體
My second time staying here and had a better experience this time around... i would stay there again!!
於 2024 年 3 月住了 1 晚
The GLS Customer Care Team 於 2024年3月18日回覆
Thank you for choosing to stay with us again, Stephanie! We're glad to hear that your second experience was better and that you would consider staying with us again. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 有夠讚

Amber

團體旅遊
喜歡:設施服務和住宿環境和硬體
Everything with the hotel was perfect except for the elevator, the hotel is pet friendly, and the pets have obviously turned the elevator into their personal bathroom and it smells and wet of dog pee so someone should definitely take care of that, I’d stay again but that elevator needs a deep clean.
於 2024 年 3 月住了 2 晚
The GLS Customer Care Team 於 2024年3月18日回覆
Dear Amber, thank you for sharing your experience. We're delighted to hear that you had an overall pleasant stay. We apologize for the inconvenience caused by the elevator cleanliness issue. We'll ensure that our team addresses this promptly to maintain a high standard of cleanliness throughout the hotel. We appreciate your feedback and hope to welcome you back for an even better experience in the future.

10/10 有夠讚

Miguel

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Dont know why people are leaving bad reviews, this place was awesome in every way. Will book again in the near future.
於 2024 年 3 月住了 3 晚
The GLS Customer Care Team 於 2024年3月8日回覆
We greatly appreciate your positive feedback Miguel! It's wonderful to hear that you had an awesome experience during your stay with us. We strive to provide the best possible accommodations and service to all our guests. Thank you for choosing our property, and we look forward to welcoming you back in the near future for another enjoyable stay!

6/10 一般般

Noelle

情侶出遊
喜歡:整潔度
不喜歡:設施服務
This was a decent place, some issues with faulty smoke alarms that interrupted one night, but ultimately decent
於 2024 年 3 月住了 2 晚
The GLS Customer Care Team 於 2024年3月8日回覆
Dear Noelle, we apologize for the inconvenience caused by the faulty smoke alarms during your stay. Your feedback helps us improve our services, and we'll address the issue promptly to ensure a better experience for our guests in the future. Despite this issue, we're glad to hear that your overall experience was decent. Thank you for staying with us, and we hope to have the opportunity to host you again in the future.

8/10 不錯哦

Rene

喜歡:整潔度和住宿環境和硬體
Great 👍 place.
於 2024 年 3 月住了 2 晚
The GLS Customer Care Team 於 2024年3月4日回覆
Dear Rene, thank you for sharing you thoughts with us! It's great to hear that you enjoyed your stay. If there's anything specific you loved about your experience or any areas where we can improve, please feel free to share. We hope to have the pleasure of hosting you again in the future!

8/10 不錯哦

Rashiiya

喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 2 晚
The GLS Customer Care Team 於 2024年3月4日回覆
Thank you for your review, Rashiiya! We appreciate your feedback. If there were any specific aspects of your stay that stood out to you, or if there are areas where we could improve to make your experience even better next time, please let us know. We hope to welcome you back again soon!

2/10 很糟糕

Dyquiom

於 2024 年 2 月住了 1 晚
The GLS Customer Care Team 於 2024年3月4日回覆
Dear Dyquiom, we're sorry to hear about your experience. Your feedback is valuable to us. If there were any specific issues that you encountered during your stay that we could address or improve upon, please let us know so we can ensure a better experience in the future.

6/10 一般般

Soma

親子旅遊
nice
於 2024 年 2 月住了 4 晚
The GLS Customer Care Team 於 2024年3月1日回覆
Thank you for taking the time to share your feedback Soma! We genuinely appreciate your review. However, we've noticed that your stay didn't meet your expectations entirely. We strive to enhance our services continually, and your input helps us immensely in this process. Rest assured, we are committed to making necessary improvements to ensure a more satisfying experience during your future visits.

10/10 有夠讚

Iro

喜歡:整潔度
於 2024 年 2 月住了 2 晚
The GLS Customer Care Team 於 2024年2月26日回覆
Thank you for sharing your positive experience Iro! We're delighted to hear that you had a great stay. If you have any specific highlights or aspects of your experience that you'd like to share, feel free to let us know. Your feedback helps us continue to provide excellent service to all our guests.

10/10 有夠讚

Joaquin

於 2024 年 2 月住了 2 晚
The GLS Customer Care Team 於 2024年3月22日回覆
Joaquin, thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If you ever return to the area, we would be happy to welcome you back. Safe travels, and we hope to see you again soon!

10/10 有夠讚

Felix

喜歡:整潔度和客房舒適度
於 2024 年 2 月住了 1 晚
The GLS Customer Care Team 於 2024年2月20日回覆
Dear Felix, thank you for your amazing review. We are glad to see that you were satisfied with your stay, we would love to hear more about it the next time you choose to visit. Safe Travels!

8/10 不錯哦

Yunior

喜歡:整潔度
不喜歡:住宿環境和硬體
No ideal way to get to the parking lot for the guests
於 2024 年 1 月住了 11 晚
The GLS Customer Care Team 於 2024年2月19日回覆
Yunior, we apologize for any inconvenience regarding access to the parking lot. We're actively reviewing ways to improve guest accessibility and appreciate your feedback. Thank you for choosing to stay with Global Luxury Suites, and we hope to better meet your expectations in the future.

4/10 不太好

Howard

喜歡:整潔度和客房舒適度
Disappointing stay.
We spent 5 nights at this location. Upon arriving we saw that one of the window blinds was broken and we had to use a fix to cover the window. Also the sofa leg was broken and the bathroom faucet was loose.
於 2024 年 2 月住了 5 晚
The GLS Customer Care Team 於 2024年2月9日回覆
Dear Howard, we apologize for the inconveniences you encountered during your stay. We regret that the broken window blind, sofa leg, and loose bathroom faucet affected your experience. Your feedback is crucial, and we'll address these issues promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing these matters to our attention.

10/10 有夠讚

Beach,Hanover

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was excellent.
於 2024 年 2 月住了 3 晚
The GLS Customer Care Team 於 2024年2月9日回覆
Beach, We're thrilled to hear that everything met your expectations! Thank you for choosing Global Luxury Suites for your stay, and we hope to welcome you back for another excellent experience soon!

10/10 有夠讚

Sean

喜歡:整潔度和客房舒適度
I enjoyed it
I have no complaints
於 2024 年 1 月住了 4 晚
The GLS Customer Care Team 於 2024年2月5日回覆
Dear Sean, we're delighted to hear that you had a seamless and enjoyable experience! Your satisfaction is our priority, and we're glad we could meet your expectations. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again in the future!

10/10 有夠讚

Breanna

喜歡:整潔度和住宿環境和硬體
Everything was clean, it was great not having to deal with anyone
於 2024 年 1 月住了 1 晚
The GLS Customer Care Team 於 2024年2月5日回覆
Brianna, we're glad to hear that you appreciated the cleanliness and enjoyed the privacy during your stay. Providing a clean and hassle-free experience is important to us. If there's anything else we can do to make your next stay even better, please let us know. Thank you for choosing us, and we look forward to your return!

8/10 不錯哦

Evelyn

情侶出遊, 團體旅遊
喜歡:設施服務
I stayed in a gentrified area and my experience was okay, but it could've been better. The hotel is supposed to be fancy, but it didn't quite feel like it. When I got to my room, it smelled funky, and even the hallway wasn't great. The appliances were fine, but the couch had a broken leg. The mattress covers and pillows were stained, which kind of grossed me out. Since it’s supposed to be a luxury hotel, it was giving more low-quality side. It seems like the hotel has potential, but it's not living up to it. This hotel has the potential to be better. I just wish people could take better care of it, especially since it’s new. Additionally, the company should have someone on site just in case of any problems. They run everything by email and never answer your calls.
於 2024 年 1 月住了 2 晚
The GLS Customer Care Team 於 2024年2月5日回覆
Dear Evelyn, we apologize for the shortcomings during your stay. We'll address the issues with cleanliness, maintenance, and communication to ensure a higher standard for our guests. Rest assured, we're committed to improving and living up to our potential as a luxury hotel. Thank you for bringing these concerns to our attention, and we hope for the opportunity to better serve you in the future.

4/10 不太好

Ackeem,Bronx

情侶出遊
喜歡:整潔度
Gave me room code late. Knowingly gave me a room that had a leaky roof. Customer Service was not helpful and did not try to correct their mistakes.
於 2024 年 1 月住了 1 晚
The GLS Customer Care Team 於 2024年1月29日回覆
Dear Ackeem,We apologize for the inconvenience you experienced during your stay. It is unacceptable that we provided you with the room code late and assigned you a room with a leaky roof. This does not align with the level of service we strive to provide. We apologize for any lack of assistance from our customer service team and for not rectifying our mistakes. We take your feedback seriously and have addressed these issues internally to prevent recurrence. We appreciate your feedback and hope to have the opportunity to make it up to you on a future visit.

2/10 很糟糕

antone

情侶出遊
喜歡:整潔度和設施服務
不喜歡:住宿環境和硬體
Why was there Uber drivers chilling in the hallway lobby
於 2024 年 1 月住了 1 晚
The GLS Customer Care Team 於 2024年1月29日回覆
Dear Antone,we apologize for the presence of Uber drivers in the hallway lobby during your stay. This is not the standard we uphold, and we will address this matter with our staff to ensure that unauthorized individuals do not loiter in common areas. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We value your feedback and will take necessary steps to prevent a similar situation in the future. Thank you for your understanding, and we hope to provide you with a more pleasant experience on your next visit.

10/10 有夠讚

Ashley

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
The GLS Customer Care Team 於 2024年1月22日回覆
Thank you for choosing to stay with us, Ashley. We are happy to hear that you had a great experience and we look forward to your return visit!

10/10 有夠讚

Sean,Bronx

於 2024 年 1 月住了 2 晚
The GLS Customer Care Team 於 2024年1月22日回覆
Dear Sean,we would like to express our gratitude for the fantastic rating you gave us. It means a lot to us. It would be great to hear more about your experience and any feedback you may have regarding how we can improve. Thank you for choosing Global Luxury Suites. We hope to have the pleasure of hosting you again soon!

6/10 一般般

Arnold

情侶出遊
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
Booked on 1-15-2024 Place was cool but an 80$ property fee for what??? It was more than what the room itself cost. Asked for 2 extra blankets and didn’t even get them because I was told there no extra blankets to deliver. What’s my 80$ property fee for I can’t even get a blanket on the property. Okay place but will never book again. THANKS!
於 2024 年 1 月住了 1 晚
The GLS Customer Care Team 於 2024年1月22日回覆
Dear Arnold,we apologize for the inconvenience during your stay. We understand your disappointment with the property fee and lack of extra blankets. Your feedback is valuable, and we will address this with our staff for better service. We hope to host you again for an improved experience.

6/10 一般般

Dylan

於 2024 年 1 月住了 5 晚
The GLS Customer Care Team 於 2024年1月22日回覆
Hello Dylan,Thanks for your review. We're sorry your stay wasn't great. We're always looking to improve our guests' experience, so your suggestions would help. We hope to provide a better stay next time.

10/10 有夠讚

Jameer

於 2024 年 1 月住了 3 晚
The GLS Customer Care Team 於 2024年1月22日回覆
Thank you Jameer for taking the time to review your stay with us! We are happy to hear that our services met your expectations and that you had a great experience with us. Thank you for choosing Global Luxury Suites for your stay.

2/10 很糟糕

Willbert

於 2024 年 1 月住了 3 晚
The GLS Customer Care Team 於 2024年2月5日回覆
Willbert, we're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'd like to understand how we can improve. If you're willing to share more details about your concerns, please feel free to reach out. We're committed to addressing any issues and ensuring a better experience for our guests. Thank you for your feedback, and we hope to have the opportunity to make it right in the future.

10/10 有夠讚

Jessica

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
The GLS Customer Care Team 於 2024年1月22日回覆
Thank you for your feedback, Jessica! We are happy to hear that you had a great stay with us. If there is anything specific that you would like to share about your experience, we would love to hear more about it. We look forward to welcoming you back soon.

10/10 有夠讚

William

喜歡:整潔度、設施服務和住宿環境和硬體
Well I didn't stay the 2 nights there because unfortunately had a last minute personal issue...I will love to stay another time thank you
於 2024 年 1 月住了 2 晚
The GLS Customer Care Team 於 2024年1月22日回覆
William, it was an absolute pleasure to have you as our guest at Global Luxury Suites. Thank you for choosing us for your stay. It's great to hear that you enjoyed your stay with us. We look forward to welcoming you back soon and exceeding your expectations once again.

8/10 不錯哦

Elena

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Apartment was not bad , but were few things , that we expected to be in kitchen - no stove at any kind , no even toaster . Microwave and coffee machine without filters, blender . This is all what you will get there . Area is defiantly not a safest .
於 2023 年 12 月住了 3 晚
The GLS Customer Care Team 於 2024年1月11日回覆
Thank you Elena for sharing your thoughts on your recent stay. We appreciate your feedback regarding the kitchen amenities and safety concerns.We apologize for any inconvenience caused by the absence of a stove, toaster, and other essential kitchen items. Your input is valuable, and we'll certainly look into improving our kitchen offerings for a more comprehensive experience.Additionally, we understand the importance of safety, and we take your concerns seriously. We'll review security measures to enhance the overall safety of the area. We hope to have the opportunity to better meet your expectations in the future.

10/10 有夠讚

Bryanna

家庭旅遊
喜歡:整潔度和客房舒適度
於 2023 年 12 月住了 3 晚
The GLS Customer Care Team 於 2024年1月11日回覆
Dear Bryanna,Thank you for your outstanding 10 out of 10 review! We are thrilled to learn that you had a positive experience during your stay. Your feedback means a lot to us, and we appreciate you taking the time to share your satisfaction. If there's anything specific you loved about your stay, we all ears. We look forward to welcoming you back in the future.

4/10 不太好

真實旅客

不喜歡:整潔度
I've stayed at nicer MOTELS. Good elsewhere.
The elevator smelled like human urine for 3 days. The entrance to my room was covered in a red sticky substance. We had to call the emergency line to get into our room because the room code had not been updated for check-in. Our shower door also didn't close properly allowing a pool of water to form on the bathroom floor. We had to use our extra towels to clean up the mess. I had a hard time sleeping being so close to the highway. We chose to stay here because of the kitchenette. We regret limiting our options as we could have stayed in Manhattan for the same price. The only good thing about the experience was how close the hotel is to good Jamacian food.
於 2023 年 12 月住了 6 晚
The GLS Customer Care Team 於 2024年1月11日回覆
We sincerely apologize for the multitude of issues you encountered during your stay. Your experience falls significantly below our standards, and we deeply regret the inconvenience caused by the elevator odor, room entrance, check-in process, shower door, and noise disturbances. Please be assured that we are actively addressing these concerns to prevent any reoccurrence.Your feedback really important to us, and we appreciate your honesty and hope to have a chance to regain your trust in the future.

10/10 有夠讚

Andre

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great ❗❗❗
於 2023 年 12 月住了 2 晚
The GLS Customer Care Team 於 2024年1月11日回覆
Dear Andre,Thank you for the fantastic 5 out of 5 rating! Your satisfaction is our top priority, and you've made it clear to us that your expectations have been met. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more. We look forward to the pleasure of welcoming you back for another outstanding stay in the future!

2/10 很糟糕

Cha

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The property itself was beautiful. However, when we got to our room there was a welcome packet left for the guest before us and not us, which is made us concerned that the property had not been attended to since the previous guess. The thermostat also did not work, so we could not get heat or air. I reached out to the company three times regarding this issue, and was told someone would come fix it, but they never did.
於 2023 年 12 月住了 2 晚
Customer Care Team 於 2024年1月3日回覆
Thank you for your feedback on your recent visit. Please know that we are doing all we can to provide a clean and comfortable stay, so we apologize that this was not your experience. We have our team looking into your concerns so that they can be properly addressed and resolved, and we hope for another chance to impress you should your travels bring you back our way.