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Reviews of Soho Grand Hotel

4.5 out of 5
Soho Grand Hotel
310 W Broadway, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 655 out of 1001 reviews" "
Rating 8 - Good. 174 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jack

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Location was nice Other rooms had room service for breakfast and it didn’t get cleaned up until lunch time the next day
Stayed 4 nights in May 2024
Response from Alexis on 2024/5/14
Hello, thank you for taking the time to review your stay. We are so sorry to hear that your breakfast was not cleaned up in a timely manner, our team is just a phone call away 24 hours a day ready and willing to assist and expedite all requests. We hope to see you again.

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really disappointing stay at the Soho Grand. We arrived around midnight, to be told that our (prepaid) room was not available and that they could only offer a downgraded room. Since we were in New York for our wedding anniversary, we had booked a corner room at extra cost to enjoy the added luxury of views out over the city. Instead we were given a small, sad and poky room (room 1020) with one window looking out over the trash cans. The next morning, we discussed the room with the reception and they offered a reduction in the room rate of $180 per night and some food/beverage credit. We then had breakfast in the hotel. The order was forgotten about, and arrived after some prompting 45 minutes later. They comped the breakfast. In the light of day it turned out that the room itself had a number of problems. The shower door leaked on to the bathroom floor, on our second morning there was no hot water, the bedside table had not been cleaned and was covered in a sticky mess where presumably a drink had been spilled, and the blind was ripped. The rate for the room was $640 a night before the reduction applied to reflect the forced downgrade. But it wasn’t and could never be worth anything like that. If you’re considering staying here, I’d really suggest you look elsewhere.
Stayed 2 nights in May 2024
Response from Alexis on 2024/5/6
We are very sorry to hear that this was your experience especially while you were celebrating such a special occasion. Our management team is here and willing to discuss with you further. We do hope that you will give us another chance to turn this experience around for you.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at SoHo Grand when in NYC. Great location, dining options and friendly service.
Stayed 2 nights in May 2024
Response from Alexis on 2024/5/6
Thank you so much! We look forward to welcoming you back to your Soho home

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy staying at the Soho Grand. It’s a great location for shopping and exploring Soho, TriBeca, and the East and West Villages. The bar is cool but often too busy to get a seat and guests don’t have priority. Lots of great restaurants and coffee shops nearby. Safe area!
Stayed 4 nights in Apr 2024
Response from Alexis on 2024/5/6
Thank you for staying with us and for taking the time to review your stay. Our bar does try their best to prioritize our guests. We highly recommend reservations on the weekends especially, our onsite concierge is happy to assist, we are also on Resy.com. We look forward to welcoming you back.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Alexis on 2024/5/6
Thank you so much! See you again soon hopefully!

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location was great. Layout was a little different with lobby on second floor. Doorman were great, when they wanted to be. They picked and chose who to greet and open doors for and when. I also didn’t find there were very many amenities in the building if any that we were made aware of. Definitely don’t think this hotel is family friendly if that’s what you’re looking for. Nights tend to be more catered to the bar / restaurant / nightlife scene. Overall it was good for what we wanted out of our stay. Not budget, but not exceptional.
Stayed 5 nights in Apr 2024
Response from Alexis on 2024/5/1
We appreciate your feedback and will address with our team. We are very sorry if this was your experience. We do have a 24-hour fitness room, private dog park, 3 restaurants (one of which is seasonal) ice machines, onsite concierge and bicyles you can use during the spring/summer. Please feel free to reach out to us anytime if you'd like to revisit.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Alexis on 2024/5/14
Thankyou! We appreciate you giving us a 5! We hope to welcome you back soon.

10/10 Excellent

PANAGIOTIS, Farmington

Stayed 1 night in Apr 2024
Response from Alexis on 2024/5/13
Thank you so much for taking the time to review your stay! We hope to see you again soon.

10/10 Excellent

Mollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with comfortable bed and blackout blinds. Would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Alexis on 2024/4/22
Thank you so much! We look forward to welcoming you back.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andrew on 2024/4/21
Thank you for the amazing feedback, Jason.

10/10 Excellent

Leslie

Stayed 1 night in Apr 2024
Response from Alexis on 2024/5/9
Thank you so much for you taking the time to rate your experience with us. We hope to see you again soon!

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option in Soho. Good size rooms and great location.
Stayed 3 nights in Apr 2024
Response from Alexis on 2024/4/23
Thank you so much! We hope to see you again soon.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 4 nights in Apr 2024
Response from Alexis on 2024/4/15
Thank you so much! Wishing you well, hope to have the pleasure of hosting your stay again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
Great Hotel. Great bar for a drink or breakfast. Dry friendly and accommodating staff.
Stayed 2 nights in Apr 2024
Response from Gilbert on 2024/4/15
Dear DennisThank you for your review. Happy to hear you enjoyed your stay with us.

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific stay. Incredible staff in every role.
Stayed 1 night in Apr 2024
Response from Gilbert on 2024/4/13
Thank you for your comments and review.

10/10 Excellent

karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the soho grand. This place had much better customer service than our stay at the 1 hotel Brooklyn bridge. Leídy at the front desk helped a lot and everyone in the staff here was lovely and attentive.
Stayed 4 nights in Apr 2024
Response from Alexis on 2024/4/11
Thank you so much! We will share your feedback with our team. We appreciate your kind words and look forward to welcoming you back.

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alexis on 2024/4/10
Thank you so much for reviewing your stay. We would love to hear how we can turn that 4 into a 5. Please feel free to reach out to us anytime.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexis on 2024/4/10
Thank you so much for taking the time to review your stay. We would love to know how we could make it a 5 next time. Feel free to reach out to us anytime. Thank you for staying with us!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had lost my ID and they were very helpful in setting up getting my passport rushed to the hotel so I could fly out the next day. In addition they helped get me a coffee to go when the restaurant was packed. Jose and Lonny at the front were always friendly and accommodating. Love this hotel and it’s staff
Stayed 2 nights in Apr 2024
Response from Alexis on 2024/4/8
Thank you so much for your review and for your shout out to Jose and Lonny! Happy that we were able to assist. Thank you again, we look forward to welcoming you back!

4/10 Poor

Jodi

Stayed 3 nights in Apr 2024
Response from Alexis on 2024/4/8
Thank you so much for taking the time to review your stay. We would like to hear from you directly for more details about your time with us. Please feel free to reach out anytime.

2/10 Terrible

Jose

Traveled with partner
Disliked: Staff & service, amenities
There was an extreme volume of music playing until 4am which made it impossible to get any sleep, followed by construction noise that started at 7am. Inadmissible for a $700 room that was not even spacious. Extremely dis considerate to guests.
Stayed 1 night in Apr 2024
Response from Alexis on 2024/4/8
We are are so sorry to hear that you had noise concerns during your stay. We would love to hear from you directly so that we may turn this experience around for you.

10/10 Excellent

Madeline, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and nice sized room. Staff was friendly and welcoming. Bar on the lobby level had delicious cocktails. If you’re staying soon, request higher floor to avoid some noise from repair work being done.
Stayed 1 night in Apr 2024
Response from Alexis on 2024/4/8
Thank you so much for your great review. We look forward to hosting your stay again.

10/10 Excellent

Tonja, New orleans

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel
Stayed 3 nights in Mar 2024
Response from Alexis on 2024/4/4
Thank you so much.We look forward to welcoming you back.

10/10 Excellent

JR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexis on 2024/4/5
Thank you so much for giving us such a great score!See you again soon.

10/10 Excellent

Dr Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 3 nights in Mar 2024
Response from Andrew on 2024/4/3
We appreciate the amazing feedback Dr Gary.It will be our pleasure to host you again!

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely vacay.
Stayed 4 nights in Mar 2024
Response from Alexis on 2024/4/1
So happy to hear that you enjoyed your vacay with us. We look forward to hosting you for the next one!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Andrew on 2024/4/1
We appreciate the positive review Shelly and look forward to having you in the future!

2/10 Terrible

Rabia

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Loud - unhelpful staff
Stayed 2 nights in Mar 2024
Response from Andrew on 2024/3/31
Hi Rabia,May we have your contact information to discuss your experience?

10/10 Excellent

Luis, Aventura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Alexis on 2024/4/1
Thank you so much for taking the time to give us a 5 out of 5! We hope to see you again soon.

10/10 Excellent

aindrais

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a little small, but large for manhattan. The hotel bar was packed on the weekend with a line outside. I think all the people in line would have done better to rent a room considering the price being so reasonable. I’m looking for excuses to come back
Stayed 3 nights in Feb 2024
Response from Andrew on 2024/3/31
Hi Aindrais - we look forward to welcoming you back!

6/10 Okay

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful building. The King room was tiny and there was loud music playing somewhere in the hotel until 4 am on a Thursday night. I couls hear the bass on the 4th floor. Staff was amazing!
Stayed 1 night in Mar 2024
Response from Alexis on 2024/3/29
Thank you so much for taking the time to share your feedback. We appreciate your kind words regarding our stay and will share with our entire team. We are so sorry to hear that there was a factor that affected your stay. We would love to hear from you directly so that we can turn this experience around for you. Feel free to call our management team anytime. Thank you for staying with us.

8/10 Good

John

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms. Arrogant staff but competent.
Stayed 1 night in Mar 2024
Response from Alexis on 2024/3/29
I am so sorry to hear that your stay was negatively impacted. We would love to hear about this in more detail. Please feel free to reach out to anytime, we welcome all feedback.

4/10 Poor

Lisa

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like having to wait until after the check in time to get a room. Asked for an extra robe and umbrella and 5 hours later it still wasn't there. TV didn't work. Music was so incredibly loud near check in at night, you needed to yell in order for the people who work there could hear you
Stayed 2 nights in Mar 2024
Response from Alexis on 2024/3/29
We are so sorry to hear that you did not enjoy your stay. We only wish that we could have had the opportunity to turn this experience around for you while you were still here. We have front desk managers onsite 24 hours a day, we would love to hear from you directly so that we may welcome you back.

6/10 Okay

Aly

Liked: Staff & service
Although beautifully decorated, the hotel was incredibly dark all day all night. It is the ambiance the hotel is going for but, for me it was overkill.
Stayed 3 nights in Mar 2024
Response from Alexis on 2024/3/29
Thank you so much for providing feedback. We appreciate it.

10/10 Excellent

Noelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and awesome location. Staff super helpful and friendly. Loved our trip to NYC and will return!
Stayed 4 nights in Mar 2024
Response from Andrew on 2024/3/24
Thank you Noelle for the positive feedback. We look forward to hosting you in the future.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky and fun
Stayed 1 night in Mar 2024
Response from Alexis on 2024/3/19
Thank you so much for your high rating of us!We hope to welcome you back again soon.

6/10 Okay

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackhammering directly outside hotel entrance constantly and almost without stopping from 7am - 6pm during weekend stay
Stayed 2 nights in Mar 2024
Response from Soho Grand Team on 2024/3/19
Hi David,The Jackhammering is unfortunately through the city due to a 200 year old pipeline but has been taken care of in front of the hotel. It has moved and we'd love to have you back for a more peaceful stay. Thanks

10/10 Excellent

Dimitry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Soho Grand Team on 2024/3/19
Hi Dimitry,Thank you for the 5 star review. Please come back soon. Best

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough great things about the SoHo Grand - from the service, to the food, to the rooms and everything in between. It’s in a fabulous area of SoHo around lots of great restaurants and shops.
Stayed 2 nights in Mar 2024
Response from Alexis on 2024/3/18
Thank you so much! Glad you enjoyed your time with us. We look forward to welcoming you back

10/10 Excellent

Jyotsna

Traveled with family
Excellent service. Staff was very friendly yet professional and always eager to help. Very efficient staff.
Stayed 7 nights in Mar 2024
Response from Alexis on 2024/3/18
Thank you so much for your kind words.We will be sure to share this with our team.

10/10 Excellent

Melissa

I can’t say enough good things about our stay here! My dog Stewart and I were treated so incredibly wonderfully by all the staff there it was amazing and the dog park was beautiful! The only bad thing I can say is we should have stayed more than one night! We will be back! ❤️
Stayed 1 night in Mar 2024
Response from Alexis on 2024/3/18
Thank you so much! Happy to hear that you and Stewart had a great stay. Cannot wait to see you again!

8/10 Good

Chance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis on 2024/3/18
Thank you so much for your review. We would love to know how we can make it a 5 for you.

10/10 Excellent

Brendan, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff rivals any world-class property. Impeccable manners, attentiveness and pride in a job well done. One example: From a fair distance down the hallway, a room attendant saw me coming her way. She quickly stowed her cart behind a door, pushed the elevator button, greeted me warmly, inquired about the quality of my stay and wished me well on my travels. Front desk personnel were perfectly good natured and easy to share a laugh with. Late check-out request was met with an “absolutely!” Like most of you reading this, I only remark when hotel experiences deserve superlative appreciation. The whole experience was truly Grand!
Stayed 1 night in Mar 2024
Response from Alexis on 2024/3/18
Thank you so much! We appreciate your great review. Sharing your feedback with our team, see you again soon hopefully!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Location was perfect. Great lobby bar, fantastic ambiance. Would absolutely stay there again.
Stayed 2 nights in Mar 2024
Response from Alexis on 2024/3/14
Glad you enjoyed your stay.Thank you so much for your kind words!We look forward to welcoming you back

2/10 Terrible

Ashley

Stayed 1 night in Mar 2024
Response from Alexis on 2024/4/3
We are so sorry to see that you rated us a 1 for your recent stay. Our front office management team would love to hear from you directly to see how we can turn this experience around for you.

6/10 Okay

serkan, adana

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff is not very professional. They do tend to speak with each other a lot during the work while you wait for a service or an order.
Stayed 6 nights in Mar 2024
Response from Alexis on 2024/3/18
I am so sorry to hear this. We appreciate all feedback, the good and the bad. It is unclear as to whether or not you had informed one of our managers during your stay so that we may address. We would love to speak with you directly to hear more details

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Great convenient place for our dinner plans in soho NYC.
Stayed 1 night in Mar 2024
Response from Gilbert on 2024/3/14
Dear Rich,Thank you for your review.Kind regards,Gilbert

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, great central location
Stayed 2 nights in Mar 2024
Response from Gilbert on 2024/3/14
Dear Doreen,Thank you for your review.Kind regards,Gilbert

10/10 Excellent

Katy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 3 nights in Dec 2023
Response from Andrew on 2024/3/13
Thank you for staying with us!We appreciate the positive feedback and look forward to your next visit.

10/10 Excellent

Nancy

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gilbert on 2024/3/14
Dear Nancy,Thank you for your review.Kind regards,Gilbert