1/5 Terrible
Verified traveler
Business traveler
18 Jun 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never had an issue with any hotels I've ever booked through Expedia until now.
Upon my arrival I parked in a spot close to the front door and noticed a car parked beside me with a flat tire and looked as though it had been there for quite a while. It should have been removed, not a great impression to guests.
The refrigerator in my room made a humming sound throughout the night, there was no coffee maker in my room so no way to heat water for tea (which I brought with me), went to the front desk to ask about hot water and the person told me that they didn't have any but I could heat water in the microwave in my room so I asked for a paper cup and he said they didn't have any! I've never stayed at a hotel that didn't have hot water or a paper cup! They left an ice bucket in the bathroom with no cups! Later the evening I wanted to watch the news and weather but all they had on TV was DirecTV with no access to any of the major stations NBC CBS or ABC so I called the front desk to find out how I would switch from DirecTV to regular television and the woman who is then on duty said she didn't know how and she didn't know who to ask she said she'd call me back she called back 20 minutes later and said I just don't know I said could you ask someone maybe your manager she said no and then said sternly what do you want me to do? And that's when I hung up. Wallpaper in the room was peeling, area near the mattress was not vacuumed, and stains of some sort on the chair at the desk!
Stayed 1 night in Jun 2021