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Reviews of Home2 Suites by Hilton Nashville Vanderbilt, TN

3 out of 5
Home2 Suites by Hilton Nashville Vanderbilt, TN
1800 Division St, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1002 reviews" "
Rating 8 - Good. 235 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
When we got to our room, the room had no sheets or pillows on bed, just a mattress which was a double mattress on a queen size bed. Went to front desk. The young lady told us they were sold out. It was 10:30 p.m. After about 45 minutes she put us in a room. It was in good condition but next to a storage closet. About 5 a.m. someone was banging around in there loudly for hours every morning of our stay.
Stayed 3 nights in Apr 2024
Response from Vanyette on 2024/5/1
Patricia, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Dominick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great amenities, good coffee-breakfast included, super friendly staff - even let me play the guitars in the lobby. Also - Vandy area is super nice/chill. Would def stay again!
Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/29
Dominick, thanks for the great review and the lovely music that you played in the lobby. We hope to see you on your next visit to Nashville.

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for longer stays as the kitchenette is well appointed. Close to Music Row and very walkable to Honky Tonk Highway.
Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/27
Lynne, thanks for the great review.

4/10 Poor

Danyle, conley

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed with my stay. We were there for a cheerleading competition. We came back to our room and the door was open. We were gone all day and the room wasn’t cleaned. When we came back to the room, the door key wouldn’t work and I was able to open it without the key. When I told the person working the front desk they said oh yeah we heard that several times today. I checked out immediately because I felt very unsafe and disappointed because he didn’t offer any solutions and didn’t show any concern.
Stayed 2 nights in Mar 2024
Response from Vanyette on 2024/4/26
Danyle, I would like to apologize for any insolvencies you occurred during your stay. Your feedback is very helpful and will be used to correct any issues.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 4 nights in Apr 2024
Response from Vanyette on 2024/4/23
Paul, thanks for the great review. We hope you stay with us on your next visit to Nashville.

4/10 Poor

Faith

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The fire alarm went off the first night we were there at 2 in the morning. The whole building was panicking and we all rushed to the lobby area just to find out that it was accidentally set off by one of the staff. The staff had no clue how to reset the alarm so we had to sit there with the alarm extremely loud in our ears for almost an hour before they finally figured out how to reset it. We were offered nothing for this inconvenience.
Stayed 3 nights in Feb 2024
Response from Vanyette on 2024/4/19
Faith, we are so sorry for any inconvenience that the fire alarm caused.

10/10 Excellent

Jennifer, Fountain Inn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Nashville to attend an awards ceremony where an award that was named for my daughter was presented. I chose the hotel because it was not far from the university. The staff is fantastic and went far above expectations. We called hoping to check in early and within an hour, Sandra called to say our room was ready. York and AJ in valet parking were fantastic and the front desk staff were always kind and helpful. The room was clean and comfortable. We will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/19
Jennifer, thanks for the great review. We are look forward to seeing you on your next visit to Nashville.

8/10 Good

Ashley

Liked: Cleanliness, property conditions & facilities
Property was clean, the staff was alright. There is only valet parking which is a $30 a day charge upfront and the valet "staff" are always looking and urging for a tip each time they grab your car. It does take some time the valet aren't the fastest at grabbing the vehicles. You have to use a text message link to retrieve your vehicle but even then with the timer there isn't any urgency. There is breakfast offered from 7-9 m-f but you are in the front lobby and there isn't much room during that time. This place does offer a set of two washers and two dryers which are part of the gym area and are only accessable with your room key. They are quarter machines and you can get quarters at the front desk. As well they have a little store which you can buy essential including laundry items like detergent. The rooms were clean and big in size. They offer all the essentials needed for a kitchenette. They do provide free wifi but if you are staying pass the third floor it doesn't work. Overall good place to stay the average lyft cost to go to bridgestone arena cost us 8-10 dollars.
Stayed 3 nights in Apr 2024
Response from Vanyette on 2024/4/19
Ashley, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Sherrie, Seffnee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff.
Stayed 4 nights in Apr 2024
Response from Vanyette on 2024/4/20
Sherrie, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Etefia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a lot of amenities
Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/16
Etefia, thanks for the great review. We hope you stay with us on your next visit to Nashville

10/10 Excellent

Victoria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/16
Victoria, thanks for the great review. We hope you stay with us on your next visit to Nashville.

2/10 Terrible

matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/13
Matthew, thanks for the review.

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, breakfast was better than expected.
Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/8
Christian, thanks for the great review We hope you stay with us on your next visit to Nashville.

8/10 Good

John and Cara

Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/27
John and Cara, thanks for the great review. We hp[e you stay with us on your next visit to Nashville.

6/10 Okay

Cynthia, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities
I did not like that we "had to use the valet. I also did not like the entrance into the hotel. It was right next to elevators and you had to pass valet, fitness just to get to front desk. The swimming pool was also not on site, you had to walk through garage to the sister property,People were very friendly and helpful. Great staff.
Stayed 1 night in Apr 2024
Response from Yolanda on 2024/4/6
Hi Cynthia, We appreciate your valuable feedback, and we apologize for any inconvenience you experienced during your stay. We understand your concerns regarding the valet service and the layout of our entrance. Your comments will be shared with our management team to explore ways to improve these aspects of our guest experience. However, we are delighted to hear that our staff provided you with friendly and helpful service throughout your stay. Should you choose to visit us again in the future, we will do our utmost to ensure a more comfortable and enjoyable experience for you. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/4
David, Thanks for the great review.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed an early check in due to travel fatigue and the hotel EASILY accommodated that. ALL staff I encountered SUPER friendly and helpful. Location great Cleanliness great. Thank you
Stayed 1 night in Apr 2024
Response from Vanyette on 2024/4/2
Michele, thanks for the great review. We are so happy that we could accommodate your needs.

10/10 Excellent

Annie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Vanyette on 2024/4/4
Annie, thanks for the great review.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing and Yolanda made us feel as if we were in her Home. We were able to have our room with a view, we were extremely early and she accommodated us with open arms. This cleanliness was excellent and the Free Breakfast was more than what I expected and very good. Thank You Home2 Suites in Nashville we will be back❤️🌸❤️
Stayed 2 nights in Mar 2024
Response from Vanyette on 2024/4/1
Debbie, we are so happy that you enjoyed your stay with us. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Darlyn

Stayed 1 night in Mar 2024
Response from Vanyette on 2024/4/13
Darlyn, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Steven

Stayed 3 nights in Mar 2024
Response from Vanyette on 2024/3/26
Steven, thanks for the great review.

10/10 Excellent

Matthew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly, helpful!!
Stayed 1 night in Mar 2024
Response from Vanyette on 2024/3/26
Matthew, thanks for the great review.

10/10 Excellent

Steve

Liked: Amenities
The room was nice a spacious the shower was nice the pressure was excellent easy walk to food and bars live oak nice bar
Stayed 2 nights in Mar 2024
Response from Kevin on 2024/3/20
Thank you, Steve! We love seeing that you enjoyed your time with us here in Nashville!

8/10 Good

Tammy

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel was clean and the staff were friendly. The valet, York was super nice. The breakfast was decent, could use some meat and fruit but overall not bad. Would be nice if the weekday hours were extended to ten.
Stayed 2 nights in Mar 2024
Response from Kevin on 2024/3/20
Thank you for the feedback and kind words, Tammy!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kevin on 2024/3/20
Thank you for the 4 stars!

2/10 Terrible

Faith

Fire alarm went off first night by accident and it took them over an hour to shut it off
Stayed 2 nights in Feb 2024
Response from Kevin on 2024/3/20
Hi Faith, thank you for taking the time to leave a review. Yes, we did have an alarm that went off in the middle of the night due to smoke from cooking in one of our suites. We certainly understand your disappointment with this happening and apologize for the inconvenience.

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Vanyette on 2024/3/3
William, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic!
Stayed 3 nights in Feb 2024
Response from Vanyette on 2024/2/27
Patricia, thanks for the kind words. We hope that you stay with us on your next visit to Nashville.

8/10 Good

Richard, Saginaw

Liked: Cleanliness, property conditions & facilities
This is a nice hotel overall. Issues were minimal and dealt with by the staff quickly upon request. The breakfast was good, and the location, removed from the main entertainment district around Broadway but close enough for easy access, was a plus. There were also a number of music clubs and restaurants within a few blocks if you don't want to deal the the madness on a Saturday night. One of the issues we had was related to the valet parking and they comped us a night of parking for our trouble. We would chose this place again if we ever return to Nashville.
Stayed 2 nights in Feb 2024
Response from Vanyette on 2024/2/27
Richard. thanks for the great review. We hope you enjoyed your stay with us in Nashville.

10/10 Excellent

RANDY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Vanyette on 2024/2/23
Randy, thanks for the great review. We hope you stay with us on your next visit to Nashville.

6/10 Okay

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm in the middle of the night. Staff had no idea what to do. The shower head came apart as soon as I turned the water on
Stayed 1 night in Feb 2024
Response from Vanyette on 2024/2/19
Bob, your feedback is very helpful. Thanks for the review.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vanmyette on 2024/2/19
William, Thanks for the great review. We are so happy that you enjoyed your stay with us.

10/10 Excellent

Franck Vincent

Traveled with partner
Very nice hotel, staff and location
Stayed 2 nights in Feb 2024
Response from Vanyette on 2024/2/16
Frank, thanks for the great review. We are so happy that you enjoyed your stay in Nashville.

10/10 Excellent

Jaclyn Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 2 nights in Feb 2024
Response from Vanyette on 2024/2/6
Jaclyn, thanks for the kind words. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Margo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People/staff were personable
Stayed 2 nights in Feb 2024
Response from Vanyette on 2024/2/5
Margo, thanks for the kind words. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Lora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room , friendly staff
Stayed 1 night in Feb 2024
Response from Vanyette on 2024/2/3
Lora, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Kortnee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all in walking distance of what we were look for.. great place
Stayed 2 nights in Jan 2024
Response from Vanyette on 2024/2/1
Kortnee, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Maria Clara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great people in the lobby and on breafast. Very clean
Stayed 1 night in Jan 2024
Response from Kevin L on 2024/1/30
Thank you for the kind words about our team!They work hard every day to ensure each guests has a great experience!Thank you again for choosing to stay with us on your trip to Nashville!

10/10 Excellent

Steve

Traveled with family
Liked: Amenities
Nice place
Stayed 1 night in Jan 2024
Response from Kevin L on 2024/1/30
Hi Steve! Thank you for the kind words, we always strive to ensure our guests have the best experience possible!

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for 1 evening to see a concert at the Bridgestone Arena. Hotel is in easy walking distance about 30 minutes away. Pretty good area for food and drinks. The staff and especially the parking valet were very helpful. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Vanyette on 2024/1/29
Jeffery, thanks for the great review. We hope to see you soon on your next visit to Nashville.

6/10 Okay

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities
Mattresses were old and frayed
Stayed 7 nights in Dec 2023
Response from Vanyette on 2024/1/26
Joe, thanks for the review your feedback is very helpful to us.

8/10 Good

Traci

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We liked how close it was to everything, but not loud. We didn't like how minimalist the room was and the front desk was not friendly or helpful when we asked for extra blanket. They ran out of some foods an hr before the breakfast was over and people were frustrated... but it was decent.
Stayed 1 night in Aug 2023
Response from Vanyette on 2024/1/26
Traci, thanks for the review. Your feedback is very helpful to us.

10/10 Excellent

Glen, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 1 night in Jan 2024
Response from Vanyette on 2024/1/21
Glen, thanks for the great review. Wh hope you stay with us on your next visit to Nashville.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Vanyette on 2024/1/20
Laura, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Shaye

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vanyette on 2024/1/18
Shaye, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Tommi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Staff very friendly Room super clean Good coffee and oatmeal In a nice area Will definitely stay here again!
Stayed 1 night in Jan 2024
Response from Vanyette on 2024/1/18
Tommi, thanks for the great review. We hope yo stay with us on your next visit to Nashville.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Stayed 2 nights in Jan 2024
Response from Vanyette on 2024/1/13
Bonnie. Thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 Excellent

Karla

Business traveler
Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Vanyette on 2024/1/12
Karla, thanks for the great review. We hope you stay with us on your next visit to Nashville

10/10 Excellent

Gary

Stayed 2 nights in Jan 2024
Response from Vanyette on 2024/1/13
Gary, thanks for the great review. We hope that you stay with us on your next stay in Nashville.

8/10 Good

SATYA SUBRAMANYA SAI SURESH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except that one of the persons at the check-in wanted me to pay for parking whereas the reservation I made through Expedia said parking was included in my rate. Luckily another person at the check-in helped me out to resolve the issue.
Stayed 1 night in Dec 2023
Response from Vanyette on 2024/1/13
Satya, we are glad that your issues were resolved and you enjoyed your stay.