Good evening! Unfortunately, all of the individually owned condos on the property are allowed to do regular maintenance or construction between 9am and 6pm per the HOA rules and regulations on the property. After your initial call just after 6:10 to let us know that a contractor was still making noise, we absolutely began the process of making sure that the contractor in question was notified and asked to stop his work so as to stop disturbing your stay. Shortly after your second call to the Front Desk at 6:20, that contractor was found, contacted, and stopped his work. While we're sorry this ruined your nap plans, we absolutely did our best to resolve the issue and make sure that the contractor didn't disrupt any more of your stay than they already had. Apologies for the inconvenience this caused to your stay.

Sorry to hear about this happening to you all with your stay. While there is some truth to the conversation they had with you at the Front Desk, there's definitely a better way to deliver that message. The 150 hold that's taken at check-in is meant to cover any damages to the room or property because all of the units are individually owned, and that 150 is meant to protect the homeowners from damages caused by renting through the property. Because of the way that 150 is processed, it does not show up on a receipt. It's just a "pending transaction" for those funds that, when released, will usually be back on your credit card within 24 hours depending on the bank/provider for that credit card.As for the room and the stay, please feel free to let us know next time you aren't happy with your accommodations. We're absolutely here to take care of our guests, and we could have and would have taken care of getting you into a room that you would have been happier with for your stay. Sorry again for your experience, and please feel free to reach out with any further concerns.