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Reviews of La Quinta Inn & Suites by Wyndham Muskogee

2.5 out of 5
La Quinta Inn & Suites by Wyndham Muskogee
1701 North 32nd Street, Muskogee, OK

Reviews

7.4

Good

Rating 10 - Excellent. 152 out of 404 reviews" "
Rating 8 - Good. 83 out of 404 reviews" "
Rating 6 - Okay. 73 out of 404 reviews" "
Rating 4 - Poor. 56 out of 404 reviews" "
Rating 2 - Terrible. 40 out of 404 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Bill

Stayed 1 night in Apr 2024
Response from Karla Hernandez on 2024/5/12
Dear Bill, On behalf of the entire staff, we apologize for not exceeding your expectations we are very sorry but we assured that we are taking the appropriate measures to address the problem and prevent any future occurrences We hope to have a chance to better serve you in the future. Sincerely General Manager Karla Hernandez

10/10 Excellent

Charles

Stayed 2 nights in Apr 2024
Response from Karla Hernandez on 2024/5/12
Dear Charles, Thank you for the perfect score!! We are so happy to know that you enjoyed your stay with us! We hope to see you again! Sincerely Karla Hernandez

4/10 Poor

Timothy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is under renovation. The room they have me was already open when I got to it. There was foot prints on the front landing of the door. All the lamps had no light bulbs for some reason. Sink was cracked. I’m guessing this room was next on the list for renos or the construction crews were using it. Besides that, tv channel were great, bed was incredibly comfortable. Room temp was excellent. Shower was good. Lots of parking. Gas station next door. Easy access. Staff is friendly and knowledgeable. Breakfast was just ok, not up to normal LQ standards that I’m used to. Will stay again after renovations are complete but not for at least the next year or so.
Stayed 1 night in Mar 2024
Response from Karla Hernandez on 2024/3/22
Dear Timothy, On behalf of the entire staff, we apologize for not exceeding your expectations we are very sorry for the sink cracked and the floors being dirty but we assured that we are taking the appropriate measures to address the problem and prevent any future occurrences We hope to have a chance to better serve you in the future. Sincerely General Manager Karla Hernandez

4/10 Poor

Doug

Disliked: Property conditions & facilities
Trash behind the building, sink wouldn’t drain, charged $25 for a dog.
Stayed 1 night in Feb 2024
Response from Karla Hernandez on 2024/2/15
Dear Doug, On behalf of the entire staff, we apologize for not exceeding your expectations we are very sorry for the sink not draining property but we assured that we are taking the appropriate measures to address the problem and prevent any future occurrences We hope to have a chance to better serve you in the future.Sincerely General Manager Karla Hernandez

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Karla Hernandez on 2024/3/22
Dear James, Thank you so much for the fabulous review!! We are so happy to know that you enjoyed your stay with us!!! It is always a pleasure to receive positive feedback! I will share your comments with our team, as I am sure they will be encouraged by your remarks! We will see you next time! Sincerely Karla Hernandez

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karla Hernandez on 2024/1/26
Thank you for taking the time to give us a rating! We hope that you enjoyed your stay with us Randy!Sincerely Karla Hernandez

4/10 Poor

Mike

Stayed 1 night in Jan 2024
Response from Karla Hernandez on 2024/1/26
Dear Mike, We sincerely apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future.General Manager Karla Hernandez

4/10 Poor

Mj

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Trouble with the staff this time
Stayed 2 nights in Jan 2024
Response from Karla Hernandez on 2024/1/26
On behalf of all the staff, we sincerely apologize for the situation that you encountered. We are so sorry that happened!!! We hope that we have a chance to better serve you in the future.General Manager Karla Hernandez

10/10 Excellent

Jo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karla Hernandez on 2024/1/26
Thank you for taking the time to give us a rating! We are so glad that you enjoyed your stay with us Jo!Sincerely Karla Hernandez

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Karla Hernandez on 2024/1/26
Thank you for the perfect score Dwight! We are so happy to know that you enjoyed your stay with us! We hope to see you again!Sincerely Karla Hernandez

2/10 Terrible

Donna

Traveled with family
They completely messed up our reservations and gave our room to someone else and it took well over an hour to get it all taken care of! It is 11.24 pm now we got to the property at 10:15 and still have not got all the paperwork we need!
Stayed 1 night in Jan 2024
Response from Karla Hernandez on 2024/1/26
Dear Donna, On behalf of the entire staff, we sincerely apologize for not being able to get you check in a timely manner. I hope, that if you ever come back this way, you give us a chance to better serve you in the future. we wish you safe travels home!. We hope to have a chance to better serve you in the future.Sincerely Karla Hernandez

4/10 Poor

michael

Stayed 1 night in Jan 2024
Response from Karla Hernandez on 2024/1/26
Dear Michael, On behalf of the entire staff, we apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future. Hope to see you again.Sincerely Karla Hernandez

6/10 Okay

Kelsey

Stayed 1 night in Jan 2024
Response from Karla Hernandez on 2024/1/26
Dear Kelsey, On behalf of the entire staff, we apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future.

10/10 Excellent

Bridgette

Stayed 1 night in Jan 2024
Response from Karla Hernandez on 2024/1/15
Thank you for the perfect score Bridgette! We are so happy to know that you enjoyed your stay with us! We hope to see you again!Sincerely Karla Hernandez

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karla Hernandez on 2024/1/3
Thank you for taking the time to give us a rating! We are so glad that you enjoyed your stay with us Helen!Sincerely Karla Hernandez

8/10 Good

Jack

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Karla Hernandez on 2024/1/1
Thanks so much for taking the time to tell us about your stay! Our team here at the LaQuinta Inn & Suites in Muskogee, OK strives to not only meet, but exceed our guests’ expectations and we love hearing that we are doing our job! We are about to undergo a renovation of not just the rooms but the public areas and exterior! Thank you for choosing us. Sincerely, Karla Hernandez

10/10 Excellent

Douglas, Mosinee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karla Hernandez on 2024/1/3
Thank you so much for the perfect score! We are so glad that you enjoyed your stay with us! We hope to see you again!

4/10 Poor

CHERYL

Stayed 1 night in Dec 2023
Response from Karla Hernandez on 2024/1/1
Dear Cheryl, On behalf of the entire staff, I apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future.

6/10 Okay

Lori

Stayed 1 night in Dec 2023
Response from Karla Hernandez on 2024/1/1
Dear Lori, On behalf of the entire staff, I apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karla Hernandez on 2024/1/1
Thank you for the perfect score Paul! We are so happy to know that you enjoyed your stay with us! Thank you for choosing LaQuinta Inn & Suites By Wyndham Muskogee. We hope to see you again! Have a great day. Sincerely Karla Hernandez

10/10 Excellent

Jeffery

Stayed 2 nights in Dec 2023
Response from Karla Hernandez on 2024/1/1
Thank you for the perfect score Jeffery! We are so happy to know that you enjoyed your stay with us! Thank you for choosing LaQuinta Inn & Suites By Wyndham Muskogee. We hope to see you again! Have a great day. Sincerely Karla Hernandez

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from Karla Hernandez on 2024/1/1
Thank you Roger for taking the time to give us a rating! We are so happy to know that you enjoyed your stay with us! Hope you have a great day. Thank you for choosing LaQuinta Inn & Suites By Wyndham Muskogee! We hope to see you again!Sincerely Karla Hernandez

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Karla Hernandez on 2024/1/1
Thank you for the perfect score Vicky! We are so happy to know that you enjoyed your stay with us! Thank you for choosing LaQuinta Inn & Suites By Wyndham Muskogee. We hope to see you again! Have a great day. Sincerely Karla Hernandez

2/10 Terrible

Kristin

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As I was going to sleep a roach ran across the dresser and into the microwave. I was told they would refund me, but it had to be thru hotels.com. Now they are refusing my refund. Because it was Thanksgiving no manager was on premises. I have stayed at this property before, and this is why I chose to stay again. As a former Flight attendant, I have stayed in COUNTLESS hotels and NEVER seen a roach.
Stayed 1 night in Nov 2023
Response from Karla Hernandez on 2024/1/1
Dear Kristin, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Muskogee. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Your feedback is very important to us, and I am very sorry to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely Karla Hernandez

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Karla Hernandez on 2024/1/1
Thank you for the perfect score Robert! We are so happy to know that you enjoyed your stay with us! Hope you have a great day. Thank you for choosing LaQuinta Inn & Suites By Wyndham Muskogee! We hope to see you again!Sincerely Karla Hernandez

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Karla Hernandez on 2024/1/1
Thank you for the perfect score Robert! We are so happy to know that you enjoyed your stay with us! Hope you have a great day. Thank you for choosing LaQuinta Inn & Suites By Wyndham Muskogee! We hope to see you again!Sincerely Karla Hernandez

2/10 Terrible

Tammy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets were torn and stained. Clerk asked if we wanted a quiet area then proceeded to put us in a room next to and across from others where we could hear talking, the microwave beeping! Suggestion…when the hotel is not packed put a room between quest rooms! When I checked in and out there was what appeared to be possibly an employee boyfriend who was hanging around the front desk and he did not make me feel comfortable or safe. I was told at check in they were putting a $50 charge on my card and it would be reversed at check out. Checked out and found that I had been charged another $50. Called the hotel and was told they couldn’t see it on their end so just wait and see! Will not be back to a late Quinta!
Response from Karla Hernandez on 2024/1/1
Dear Tammy, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Muskogee. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am very sorry to hear that you did not feel safe or comfortable due to one of the employees. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely Karla Hernandez

8/10 Good

Charles

Stayed 1 night in Oct 2023
Response from Karla Hernandez on 2024/1/1
Dear Charles, On behalf of the entire staff, I apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future. Sincerely Karla Hernandez

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Karla Hernandez on 2024/1/1
Dear Susan, Thanks so much for taking the time to tell us about your stay! Our team here at the LaQuinta Inn & Suites in Muskogee, OK strives to not only meet, but exceed our guests’ expectations and we love hearing that we are doing our job! We are about to undergo a renovation of not just the rooms but the public areas and exterior! Thank you for choosing us. Sincerely, Karla Hernandez

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Karla Hernandez on 2024/1/1
Thank you for the perfect score Hector! We are so happy to know that you enjoyed your stay with us! Hope you have a great day. Thank you for choosing LaQuinta Inn & Suites By Wyndham Muskogee! We hope to see you again!Sincerely Karla Hernandez

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Karla Hernandez on 2024/1/1
Thank you for the perfect score Susan! We are so happy to know that you enjoyed your stay with us! Hope you have a great day. Thank you for choosing LaQuinta Inn & Suites By Wyndham Muskogee! We hope to see you again!Sincerely Karla Hernandez

6/10 Okay

Michael

Stayed 2 nights in Oct 2023
Response from Karla Hernandez on 2024/1/1
Dear Michael, We sincerely apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future.

2/10 Terrible

Diana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No one was at the desk when we arrived. We were yelled at by another guest waiting to check in. Felt unsafe. The room was not clean. I had to wipe something up off the tile floor.
Stayed 1 night in Sep 2023
Response from Brandi on 2023/10/1
On behalf of all of here, we sincerely apologize for the situation that you encountered. We are so sorry that happened!!! That person is no longer welcome at our property! We hope that we have a chance to better serve you in the future.

8/10 Good

Raymond

Stayed 1 night in Sep 2023
Response from Karla Hernandez on 2024/1/1
Dear Raymond, Thanks so much for taking the time to tell us about your stay! Our team here at the LaQuinta Inn & Suites in Muskogee, OK strives to not only meet, but exceed our guests’ expectations and we love hearing that we are doing our job! We are about to undergo a renovation of not just the rooms but the public areas and exterior! Thank you for choosing us. Sincerely, Karla Hernandez

4/10 Poor

Kristin

Stayed 1 night in Sep 2023
Response from Brandi on 2023/9/21
Dear Kristin,On behalf of the entire staff, I apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Brandi on 2023/9/16
Thank you for the perfect score Kenneth! We are so happy to know that you enjoyed your stay with us! We hope to see you again!

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Brandi on 2023/9/16
Thank you for taking the time to give us a rating! We are so glad that you enjoyed your stay with us Crystal!

10/10 Excellent

Sanae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Brandi on 2023/9/5
Thank you for taking the time to give us a rating! We are so glad to know that you enjoyed your stay with us! We hope to see you again!

2/10 Terrible

Michael

Stayed 1 night in Aug 2023
Response from Brandi on 2023/9/21
Dear Michael,We sincerely apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brandi on 2023/9/5
Thank you so much for the perfect score! We are so glad that you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Gregg

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brandi on 2023/8/29
Thank you for the perfect rating Gregg! We are so glad to know that you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brandi on 2023/8/29
Thank you for the perfect rating Ben!! We are so glad to know that you enjoyed your stay with us!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brandi on 2023/8/29
Thank you for the perfect score Ben! We hope you come see us again!

10/10 Excellent

Liza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brandi on 2023/8/29
Thank you for the great rating Liza!See you next time!

10/10 Excellent

Doris

Stayed 1 night in Aug 2023
Response from Brandi on 2023/9/16
Thank you Doris! We are so glad that you enjoyed your stay! We hope to see you again!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brandi on 2023/8/17
Thank you for the perfect rating! We are all so glad that you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Brandi on 2023/8/17
Thank you for the wonderful rating! We are so glad that you enjoyed your stay! We hope to see you again!

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Brandi on 2023/8/12
Thank you for taking the time to rate us. On behalf of the entire staff we apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future.

2/10 Terrible

Jane, Tyler

Disliked: Amenities, property conditions & facilities
The drain for the bathtub was broken. The manager came up to foil it, but as I told her “it was not fixable. The bolt was broken and in the hole. It would take a plumber to fix it and replace it with a new one. It was already 9:45pm and I had already drive 1600 miles and had to wake up early to continue another 1200 miles to get home. We were tire and frustrated and this was not a pleasant experience. The girl working the front desk did everything she possibly could.
Stayed 1 night in Aug 2023
Response from Brandi on 2023/8/9
Dear Jane, we sincerely apologize for not being able to get the bathtub stopper fixed for you. I thought we had a a great encounter except for the frustration about the tub stopper. I hope, that if you ever come back this way, you give us a chance to better serve you in the future. we wish you safe travels home!

2/10 Terrible

Debbie

Stayed 1 night in Aug 2023
Response from Brandi on 2023/8/29
Dear Debbie, On behalf of the entire staff, we apologize for not exceeding your expectations. We hope to have a chance to better serve you in the future.