"Many missteps. Disappointed with the hotel at this price point. Will not make a reservation for a local restaurant for you. They claim privacy reasons, even though the reservation could be booked under the hotel name with their phone number and our name. I’ve never encountered this before with a hotel.
Arrived from Canada shortly after noon and were told the room was not ready. Check in at 3:00. Some European hotels are so adamant about their check-in time rather than provide customer service to their guest. Going on 24 hours without sleep, a room ready would have been appreciated. What was disappointing and annoying were others checking in and being given room keys. In addition, the reception staff smiling, gesturing and whispering to each other as we sat and waited for over an hour.
Poor A/C in the room. It took all night to cool the room to 22-23C.
The handheld shower in our bathroom would not stay upright to shower. Our stay was for 2 nights and we requested it be repaired and it was not. Again at this price point this is not something you expect.
The furnishings are something you would see in an inexpensive chain hotel. Once again, not something that you would expect at this price point.
Overall, a disappointing hotel.
Positives - the location if catching a cruise but certainly not enough a reason for a positive review."
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