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Reviews of Hotel City Palace

2.5 out of 5
Hotel City Palace
121, City Terrace, Walchand Hirachand Marg, Mumbai, Maharashtra

Reviews

5.0
Rating 10 - Excellent. 2 out of 38 reviews" "
Rating 8 - Good. 7 out of 38 reviews" "
Rating 6 - Okay. 11 out of 38 reviews" "
Rating 4 - Poor. 7 out of 38 reviews" "
Rating 2 - Terrible. 11 out of 38 reviews" "

5.6/10

Cleanliness

5.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2019
Response from Team - Hotel City Palace on 2019/7/17
Dear Guest, We appreciate you taking time out to share your feedback. However, we would like to know more about the reason for your review so we could take corrective actions. Best regards

6/10 Okay

Verified traveler

Disliked: Cleanliness
Not the greatest.
Small dirty room. No bathroom, shared down the corridor.
Stayed 2 nights in Oct 2018

2/10 Terrible

WAZEED BASHA

Very worst hotel....Don't go tothis..
The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
Stayed 1 night in Aug 2018

2/10 Terrible

RAMSAGAR

The booking facilities are didn't get
Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
Stayed 1 night in Jun 2018

2/10 Terrible

KRISHNAMOORTHI K V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have already given a reply through mail
Very bad experience! I had to change the room paying more!
Stayed 1 night in May 2018

2/10 Terrible

KRISHNAMOORTHI K V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIG CHEATING BY BOOKING.COM
Stayed 3 nights in May 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I have never seen a Hotel with Common Rest Rooms.
It was terrible experience. I was not at all informed about common rest rooms.
Stayed 1 night in May 2018

8/10 Good

arun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to connect with train,bus stop. Good
I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
Stayed 1 night in May 2017

8/10 Good

Bhushan

Liked: Cleanliness, staff & service
Good Location
Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.

2/10 Terrible

Girish , Bangalore

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel
Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.

2/10 Terrible

Girish , Bangalore North

Disliked: Staff & service, property conditions & facilities, room comfort
A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.

6/10 Okay

Burros1o, uk

Liked: Staff & service
Happy
very good

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budget Hotel
Great Budget Hotel at Mumbai CST

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Very good Hotel and very nice hospitality and
My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.

6/10 Okay

Prakash

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Susmit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to CST station
A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not allowed to check even with government ID
I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Unsatisfactory
Hotel stay was ok but booking with Expedia in advance costs more than the actual tarrif of hotel.

4/10 Poor

Diju

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ANUP, Ratnagiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hotel City Palace Mumbai
The stay was very refreshing after a long journey.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Too congested
Had to stay with family for a day and choose this hotel for the only reason being proximity to the CST. Room was clean but too much cramped. Even Deluxe superior room is not convenient for a couple, it is just ok for a single person to stay. Other services and facilities are in line with the room and below minimum expected for what they charge.

6/10 Okay

Anup P N, Guwahati

Disliked: Staff & service, room comfort
Complementary breakfast needs to be improved.
Though the rooms were well furnished but very congested and have less room.No proper vantillations.The complementary breakfast consists of only tea/coffee and small slices of bread/butter compared to other hotel's free breakfast.

8/10 Good

Munish, Sydney

Liked: Cleanliness, property conditions & facilities
Although I stay there for 2 nights . All good but wifi was not working at all.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
'Excellent' room service
The room was spotless clean. The room window is in front of the scorching Sun in the afternoon. No A.C. can stand such heat in May. The deal was with complimentary breakfast. The breakfast is served as if obliging us like we are sort of beggars. The man on the phone is extremely rude once you say, you are supposed to get complimentary breakfast. He decided he will give us Tea and Bread butter. I asked if we can have coffee, he rudely agreed and repeated. Once again I asked if we can have toast butter instead of bread butter. He agreed murmuring something. I again asked if he can apply some Jam on toast. He rudely agreed. Again I asked if I can have any eggs in the same deal. No. He snapped. You will get only Tea/coffee and Toast, butter, Jam. Don't ask for anything else, he snapped on me. Like beggars, we accepted what was offered. Except this, other staff was courteous, expecting tips all the time, for any 'favour'.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, Terrible Experience
Hotel is in a very good location- across the street from CST and 15-20 min walking distance to many attractions. The night staff is very rude. Staff did not understand English. WiFi was not working and the receptionist said he didn't know when it would be fixed. The "breakfast" menu is coffee/tea, toast with jam/butter- must be delivered to the room. Hot water was only available for a short amount of time. Maintenance came to look at the problem and assumed we didn't know how to use the water. The receptionist didn't have any advice for touristy things to do in the neighborhood and did not have a map available. The room was a decent size for a city. A/C, TV and fridge worked well. Wall around AC had black mold looking spots around it. There are staff members sleeping on the floors in the hallways at night. They don't seem to mind if you walk around them. I thought that was very unprofessional and creepy.

2/10 Terrible

Paul, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
Bedroom was dirty, holes in the walls. Bathroom wasn't clean. Dirty towels from last guest, hairs on toilet and sink. Red stains on sink and water all over the floor. Staff rude!!!! I have traveled many places around the world and this has to be the worse place ever!

6/10 Okay

Harpal, London

Tidy hotel
Perfect budget hotel

4/10 Poor

ABHIMANYU, Pune

Disliked: Property conditions & facilities, room comfort
Mumbai stay
There was no parking area. Rooms were not properly ventilated. Not value for money.

4/10 Poor

Stephanie, London

Disliked: Staff & service, property conditions & facilities, room comfort
Mumbai for 2 days
The hotel is in a very central location opposite the CST station. We arrived to find out that the WiFi was not working at the hotel, the receptionists were not helpful with telling us where we could go for WiFi ( we ended up going to McDs across the road ). We asked for some advice on where the touristy places were and the receptionist could not help, we asked for a map and they did not have any considering it is a hotel for tourists. Men only operate at the hotel, it was quite freaky as their heads were popping out of nowhere and all wanted tips. The room was very tiny with no windows, a box room but had a tv and mini fridge. The room seemed clean although there was hair on the pillow case. The toilet was also very small and simple, there was no hot water but they did provide soap and shampoo. The breakfast was also very simple and was room service. You could get tea/coffee and bread/toast with butter or jam. You had to call and it would be delivered to your room, however the person on the other end did not speak good english and did not understand half with butter and half with jam. We also had to wait a while for it to be delivered to our room and then TIP! The receptionist was very arrogant and unhelpful whereas the security downstairs was lovely and found us a taxi driver for the day. The hotel is in a good location however it is very loud outside, don't get scared- it is quite safe!

6/10 Okay

Alejandro Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Team Hotel City Palace on 2018/10/30
Dear Guest, we thank you for rating us based on your stay. We would like to know more about the reason for your rating so we could make improvements.

2/10 Terrible

MICHEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A EVITER! HOTEL IMMONDE SALE-QUI VEUT SURFACTURER
j ai réservé cet hotel a mon arrivee a Bombay a 01h00 du matin. Le réceptionniste a voulu nous donner une chambre qui au dernier étage avec un plafond de 1.80 metre sale et qui sentait le moisi et sans salle de bain privée. Il voulait nous louer une chambre plus chere alors que sur votre site il etait convenu d avoir une chambre avec salle de bain privée. Après discussion et ennervement nous avons eu une chambre au 4 eme étage pas grande et sale ou nous avons passé une nuit très mauvaise. Au retour de notre itineraire sur l inde nous avions reservé le même hotel, cette fois le réceptionniste très désagréable n a rien voulu savoir et voulait nous donner la chambre du 6eme et a refusé de nous donner celle du 4 eme. Il nous a mis hors de l hotel à 21h00. Nous avons était obligé de trouver un autre hotel. Cet hotel est une insulte à la gentillesse des indiens et de ce pays il doit être retiré de votre site. Je voyage souvent en Asie et beaucoup en Inde et je n ai jamais vécu cette expérience avant .
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, in front of CST
I stayed in this budget hotel twice this month. I think it is really worthwhile. It's location is good, in front of Chatrapatti Shiivagi Terminus, in Fort District. Besides that, there is a wonderful veg restaurant almost connected to the hotel. The room is clean and the shower is perfect. The Manager, Mr. Taj, is very friendly and helpful, as his staff. I recommend it.

6/10 Okay

ayutet

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
駅前にある目立つホテル
ホテルのスタッフは親切でした。また24時間入り口にスタッフがいますのでセキュリティはしっかりしてます。 部屋はエアコンが止められず、消すには主電源を落とすしかなく真っ暗になります。お湯は昼間しか出ません。窓がない部屋でしたがその分静かではありましたが、暗すぎます。 場所のせいか、値段がもう少し安ければ良いと思います。ムンバイでは仕方ないのかもしれませんが...

4/10 Poor

Mats, Bergvik

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Litet, billigt och centralt
Perfekt om man som vi bara ska sova ett par timmar och ta en dusch innan man tar ett tidigt morgontåg. Mkt små rum, men det funkar... Dock inget ställe att bo på flera dagar;)

6/10 Okay

杜松

Liked: Staff & service
Disliked: Property conditions & facilities
CST駅徒歩2分
立地は最高でした。CST駅向かいなので、コラバ地区まで散歩がてら歩いても20分です。 デラックスバスで早朝ムンバイ着だったので、7時前に荷物だけでも置かせてもらおうと思ったら、空いている狭い部屋を使わせてくれ、身じたく等に助かりました。 部屋は窓もなく、天井のファンが寒く、快適というわけではありませんでしたが、シャワーはストレスなく使えました。 ムンバイは全般的にホテルが高いので、仕方ないのかな、と思わせられるお部屋でした。