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Reviews of The Wood Boutique Hotel

3 out of 5
The Wood Boutique Hotel
37-3 Lorong Haji Ibrahim, off Jalan Bakri, Muar, Johor

Reviews

8.4

Very Good

Rating 10 - Excellent. 23 out of 54 reviews" "
Rating 8 - Good. 24 out of 54 reviews" "
Rating 6 - Okay. 3 out of 54 reviews" "
Rating 4 - Poor. 2 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chin ling

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Shereen Moi Chun

Traveled with family
Liked: Cleanliness, staff & service, amenities
Like the environment around the hotel. Have to scan room card to go to the rooms so it’s safe. Front desk staff very helpful.
Stayed 1 night in Oct 2023

8/10 Good

Aqida

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very neat.
Stayed 2 nights in Oct 2023

6/10 Okay

Bee, Pandan Indah

Traveled with family
Liked: Staff & service
Easy to access for disabled.
Stayed 1 night in Jul 2023
Response from THE WOOD BOUTIQUE HOTEL on 2023/7/18
THANK YOU AND WE APPRECIATE YOUR FEEDBACK. DO VISIT US AGAIN.

8/10 Good

Siew Siang

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and pleasant.

10/10 Excellent

SIN CHONG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at the hotel for the past one week. This is the second time we stay here. The location is good, the room is clean and the staffs are very friendly. A little disappointed that the room we stayed, the shower heater is not hot enough. This is a non-smoking hotel. Unfortunately even with such a big NON-SMOKING signboard displayed at common area, we still came across hotel guests smoking at the corridor or outside their rooms. Hope that the management will take action on this to better maintain the beauty of this cozy hotel.
Stayed 8 nights in Jun 2022

8/10 Good

Seng Yang

Traveled with family
Liked: Staff & service
Overall you get what you paid. The biggest advantages are near to city and plenty of parking space. Area to improve: cleanliness and air conditioning
Stayed 1 night in Dec 2021

4/10 Poor

ailee

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
dirty
overall ..dirty
Stayed 1 night in Nov 2021

10/10 Excellent

Leong Sze

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Yap

Business traveler
Liked: Cleanliness, staff & service
Satisfied stay but can make it better
Overall was satisfied. Some improvements could make it better. Change to better quality bed and pillows, current bed and pillow not so comfortable to sleep with, the bed is hard and pillow too high. The lightings in the room should be improved, current lightings looked dull and could make it more contemporary. It would be better if could create a small area section for gym. I believe this will attact more travellers to stay in your hotel
Stayed 3 nights in Mar 2021
Response from Hui Hui on 2021/4/25
Thank you Yap for taking your time to share your kind comments. We are deeply sorry to know that bed and pillow not so comfortable to sleep with. I know how important getting a good night's sleep is to our guests. We do provide extra pillow for our guest. Our 24 hours reception counter will be there gladly assist you. Looking forward to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly & helpful. Room is clean but very basic. Only 3 TV channel is available. Tq
Stayed 1 night in Jan 2021
Response from Hui Hui on 2021/1/6
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to seeing you again.

10/10 Excellent

siti, kuala lumpur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy room with super speedy internet strength..highly recommended! :)
Stayed 1 night in Sep 2020
Response from Hui Hui on 2020/9/25
Thank you and come again

10/10 Excellent

MayaLove, Kuala Lumpur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the colours ! Modern funky type of vibe and spacious room. And even more surprised my room comes with air purifier wallaaaaa
Stayed 1 night in Sep 2020
Response from Hui on 2020/9/20
Thank you Maya, Please come again

10/10 Excellent

CY, KL

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Value for money..Within the hotel vicinity there is some cafe and restaurant.A lot of parking available and easy drive of bout 5 to 10 mins away from town.Bentayan food court is just right outside the main street .
Stayed 1 night in Sep 2020
Response from Hui on 2020/9/20
Thank you and Please come again

8/10 Good

Yap

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and everything is new. Very satisfied stay. The WiFi sometimes not stable but still OK with it.
Stayed 5 nights in Aug 2020
Response from ChengYi on 2020/8/26
Thank you

10/10 Excellent

MYUK MUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and clean environment. Nice stay and highly recommend to all! worth more than what u pay!
Stayed 3 nights in Jun 2020
Response from Hui Hui on 2020/8/26
Thank you.

10/10 Excellent

Azzah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Wood Hotel on 2020/2/28
Thank you Azzah.

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Wood Boutique Hotel on 2020/2/16
Thank you Sam for choosing The Wood Boutique Hotel. Please come again.

8/10 Good

Serene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from The Wood on 2020/2/12
Hi Serene, Thank you for choosing The Wood Boutique Hotel and come again.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from The Wood Boutique Hotel on 2020/2/16
Thank you

4/10 Poor

Tau En

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

nur amalina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was a pleasant stay. The front desk staffs were friendly and accommodative. the place is quite comfortable and cozy. the cleanliness of the room floor wasnt in the best condition as the dust can be seen on bed sheets, transferred by our foot. but its tolerable. the shower is clean. overall, im loving the stay and might just come back.
Stayed 2 nights in Nov 2019

8/10 Good

Yeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , comfortable and chic .
Stayed 1 night in Nov 2019

6/10 Okay

Lily

Stayed 1 night in Oct 2019

2/10 Terrible

Koh

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
It was the worst experience that had never happened with us before. Imagine when you check into the room, 1st discovered a cockroach under the table, get rid of it and start to unpack and wanted to get some rest after long drive from KL and then, on the ceiling another cockroach up there staring down on you. Terrible, right? Immediately my wife run to the reception and complain. 2nd, those staffs come over, just come into the room with shoes stepping in! Rediculous.
Stayed 1 night in Oct 2019

8/10 Good

FU

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2019

10/10 Excellent

Khor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good and very clean
Stayed 1 night in Sep 2019

8/10 Good

NOOR LAILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an enjoyable stay in this property. Staffs are polite and rooms are spacious and clean. Do request for the rooms nearer to the reception/lobby if you prefer a quieter room.
Stayed 2 nights in Sep 2019

10/10 Excellent

Suzylarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Please improve WiFi connection
WiFi cannot use. Bed sheet is a bit dirty and dusty. Air conditioner is not functioning well. However, there is free parking provided and location is good.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Good value and unique hotel
The hotel is unique in its set up with convenient restaurants and cafe just across the parking lot. Great value for money.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is relatively new, clean but there is some noise and internet is quite slow.
Stayed 1 night in Aug 2019

8/10 Good

Mohd Yusri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Irene

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff need more improve in handling billing, take about 25min for print out invoice. Need first come first customers.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs. Large and clean room. Great location. Unique hotel design. Ample parking space.
Stayed 1 night in Aug 2019

2/10 Terrible

Issac Chan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Super bad front desk staff, Rude!!!!!!
I really don't enjoy my check in because of the front desk staff. Rude, doesn't show manners to guest and not helpful. This kind of staff should send to consultation center or training center. He even show his anger towards me and told me he has been working non stop and tired.
Stayed 1 night in Jul 2019
Response from SAM - THE MANAGER on 2019/7/31
THANKS FOR THE REVIEW ， WE WILL TRY TO SOLVE THIS PROBLEM AND MAINTAIN GOOD SERVICES IN FUTURE。HAPPY TO SEE YOU AGAIN， HAVE A NICE DAY。- SAM

10/10 Excellent

Janice F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I discovered a Gem of a place !
Very clean, neat and comfortable rooms with all the amenities needed. Friendly and helpful staff. Shops nearby and parking is ample and within the hotel compound.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The manager was fabulous n his stuffs uphold positive attitude just like him.
Stayed 2 nights in Jun 2019
Response from SAM on 2019/7/31
THANKS FOR THE REVIEW ， WE WILL TRY TO SOLVE THIS PROBLEM AND MAINTAIN GOOD SERVICES IN FUTURE。HAPPY TO SEE YOU AGAIN， HAVE A NICE DAY。- SAM (HOTEL MANAGER)

8/10 Good

Serene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvement
This is my 2nd visits however quite disappointed with the cleanliness of the bed sheet. Found some stains and feeling itchy throughout the night. If the toilet can fix with a rack to place our toothbrush and toiletries will be good.
Stayed 1 night in Jun 2019

8/10 Good

Ahmed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
good: -easy access -ample parking space -convenient to nearby shops not good: -only 1 card key was provided which was inconvenience. -only 1 trolley available during peak period which is also used by staff to move their things. -Artificial bird noise in next building can be annoying to some people.
Stayed 2 nights in Jun 2019

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good as the town centre is within walking distance.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design is good
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the big compound and huge room
Stayed 1 night in Apr 2019