Hotel Nelligan was lovely - the staff were kind and attentive. When we checked in, I mentioned that it was my first time in Montreal. When my husband and I returned from sightseeing later, the complimentary bottle of sparkling wine that I received as an Expedia VIP Gold member was in our room on ice, and there was a lovely, long and personalized note thanking us for choosing the hotel for our first visit. The room itself was beautiful and stylish - we received a free upgrade to a junior suite that was very nice. Late that evening, about 15 minutes before room service closed, I called the restaurant for a dessert (noting that it was fine if it was too late). The hostess said she would make it happen, and ultimately brought the dessert to our room personally! The dessert and breakfast the next day were delicious. There is a lot of renovation occurring on the floor where we were staying, but noise was kept to reasonable hours and the worst we had was having to take a slightly different route to the elevator when we left (no big deal). The hotel is very well located and we went everywhere on foot. We will absolutely choose Hotel Nelligan on our next trip to Montreal.