Find Hotel with a Concierge in Montego Bay

"I called over a month in advance to the resort personally to ensure a room with 2 beds over a king bed. I was told ( and can show phone records and call recording) I woukd have a room with 2 beds as was a trip with my daughter. At arrival, there was zero record available of this resort direct call. I travel often to the carribean, and admit I had not been to Jamaica in over 20 years, but can say the staff and treatment of this all inclusive facility consistently outwardly showed distain and annoyance to guests (i tiptoed around requests after seeing others treated poorly and hearing bar staff and front desk openly insult other patrons without apology or an attempted whisper). The food at the resort was probably the largest offense. Luckily we were 2 girls who are not big foodies....but the food was so bad we struggled daily to find edible choices that were tasteful over physical neccessity.! Who ruins eggs and breakfast???( answer, Rui). ( runny, wet egg substitute,) Lunch and dinner was worse!"

"As a mom traveling with young children, I really wish I had read a review like this. This trip was far more stressful than relaxing because of the service, lack of attentiveness, and overall experience with kids. Jamaica they don’t worry about nothing.. things move slowly, food options open late, and when we arrived there was almost nowhere open to eat. We ordered room service and it took nearly 3 hours and that’s the norm. The biggest issue was the attitude from many employees. Staff often seemed annoyed or bothered, requests were forgotten, and things we ordered frequently never came. As a mom traveling with little kids, I hoped to feel cared for at least a little, but instead felt like we were inconveniencing people by asking for basics. There were also several concerns for families: - Pool floors are extremely slippery - Large step in the room that felt unsafe for little kids - High chairs often unavailable - Baby items advertised were “not available” Housekeeping often felt more like rearranging items than actual cleaning. Beach vendors were very persistent and approached children directly selling items, including drugs. Some continued with sad stories after being told no. One vendor had profanity painted on his boat. The food was underwhelming, staff called the room during naps/bedtime, and the coffee shop constantly ran out of basics. Positives: the ocean view was beautiful, and the kid-sized buffet/play area at check-in was thoughtful "

"A sign from the main road to direct you to the hotel would be helpful. My original room was not 100% clean. They switched us to another room with no issues. There is no room serve option at rhis resort, which was inconvenient for us as we wanted to sleep in and relax the morning of our anniversary. It's hard to make reservations at any of the à la carte restaurants. We were able to make a reservation at the steakhouse. The food was okay. There was a massive food selection in the main dining hall. As a Caribbean person, I found they used jerk chicken to make stew chicken, which was a bit off. Probably a kichen chef hack to ensure the food isn't wasted. They need to offer more of a drink selection during dinner, as you couldn't get any mixed cocktails, only wine, beer, and champagne. The staff were friendly and attentive in the dining hall. The entertainment was lively. We saw a tribute to Michael Jackson show and the nightclub was fun. The beach is clean with a lot of seating. Beach umbrellas would be nice. Overall, it was a nice stay for three nights. I'd probably want to see what the other Riu locations have to offer before returning to this one."

"Wonderful resort with great food, wonderful people, plenty of fun activities and just a great overall experience! We will definitely be back in the near future! There is nothing I can complain about and the fact you have 3 resorts to explore is tremendous. A little older crowd but fantastic experience!"

"Room appeared clean but my sheets were dirty from the previous guests with trail mix in the bed. Food was mediocre. Pool very loud with a DJ a lot of the time. "

"I had an absolutely amazing birthday stay at JOIA Rose Hall by Iberostar! From the moment I arrived, the service was exceptional and the entire resort exceeded my expectations. The property was beautifully maintained, spotless, and truly felt like a luxury escape. Every area of the resort—from the pools to the restaurants to the beach—was clean, relaxing, and well cared for. The all-inclusive experience was worth every moment, with delicious food, great drinks, and plenty of options throughout the day. What really made this trip unforgettable was the staff. The entertainment and amenities team were absolutely top tier—friendly, energetic, professional, and genuinely focused on making sure guests had a great time. They created such a fun and welcoming atmosphere that made celebrating my birthday even more special. If you’re looking for a relaxing adults-only getaway with beautiful scenery, excellent service, and amazing vibes, I highly recommend JOIA Rose Hall by Iberostar. I left refreshed, celebrated, and already planning my next trip back! ⭐⭐⭐⭐⭐"

"Excellent"

"Fantastic resort. Villa 10 always felt like coming home and the people were wonderful. Daniel and the wonderful people who looked after us made the stay all the better. Couldn’t recommend Round Hill enough. "