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Rating 10 - Excellent. 388 out of 895 reviews" "
10 - Excellent
388
Rating 8 - Good. 312 out of 895 reviews" "
8 - Good
312
Rating 6 - Okay. 138 out of 895 reviews" "
6 - Okay
138
Rating 4 - Poor. 41 out of 895 reviews" "
4 - Poor
41
Rating 2 - Terrible. 16 out of 895 reviews" "
2 - Terrible
16
8.6/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
4/10 Poor
Robin, Acme
Business traveler
2024/4/22
Liked: Staff & service
Disliked: Property conditions & facilities
First off, this hotel is super over priced. At the time it was being remodeled. It smelled like paint, a dog kept barking in the next room, and the room had old smoking room smell.
Robin
Stayed 2 nights in Apr 2024
Response from Anita on 2024/4/22
I apologize you didn't enjoy your stay. We are priced in the range of other Hotels in the area. We are doing remodeling to make it nicer for guests. It is looking so good. We have also resurfaced the pool & hot tub, painted the floor and added some touches in there and it looks so good.We are also recarpeting the hallways and stairs. Some of the rooms are getting wood flooring and new showers. We are all very excited for these changes.
Evergreen Hotel has been our go-to hotel when we visit our son in Monroe. The cleanliness and hospitality quality is outstanding! Friendly staff always ready to help. We stayed there over Easter weekend and Monday morning (9:30) we heard a fire alarm go off. The staff was quick to apologize and explain the construction crew was sanding and accidentally set off the alarm. We will continue to stay with Evergreen! Thanks!!
Mike
Stayed 2 nights in Mar 2024
Response from Anita on 2024/4/2
Thank You for the great review Mike. We appreciate you being so understanding. I know how loud that alarm is.
Thank You Dale. We appreciate you taking the time to give us a review.
8/10 Good
Diane
Traveled with family
2024/1/29
Liked: Cleanliness, staff & service
We enjoyed our stay very much. We were disappointed that the pool was not in service and I had hoped they would have giving us a discount because of that. They did not
Diane
Stayed 1 night in Jan 2024
Response from Anita on 2024/1/29
Hi Diane,Thanks for taking time to give us a review. I do apologize about the pool and hot tub being closed. I verified with Expedia that it does state on the website that we are closed. It shouldn't be too much longer, and will be so nice when completed. Please come see us again.
2/10 Terrible
Megan
Traveled with family and small children
2024/1/29
Terrible experience. Room was so smelly. They offered an air freshener. Pool was closed without a note of it. And the room was so dirty! Do yourself a favor and stay at the cheaper best western across the parking lot!
Megan
Stayed 1 night in Jan 2024
Response from Anita on 2024/1/29
Thank You for the review Megan. When I checked you out this morning, you didn't mention anything to me regarding this. When I got this review, I personally went to the room and smelled nothing bad. I also spoke with night agent and there were no complaints. Yes the pool is closed, but it is closed on Expedia site as well as noted at our front desk. I checked myself and also called Expedia and they verified it is closed on their site, and has been for over a month. Of course there is no good time to close a pool, we decided to do this during our slow period. We are making some great renovations including resurfacing and painting the pool and spa and painting the floors. We are doing this so our guests will have a great area to hangout, as it was getting pretty out of date. It will be quite nice when it is complete.
First the front desk agent checked us into a room that was already occupied by a guest I went down and explain that to her she moved as quickly to a new room. The new room was on a different floor we get off the elevator to the smell and sight of vomit all over the floor we stepped around it went to our room and I went down to the front desk and let her know when we came back from our event 5 hours later being now dried vomit was still on the floor. The room itself was clean other than barely any water pressure coming out of the shower and the toilet seat was extremely loose you had to be careful sitting down or it was going to dump you on the floor
Maria
Stayed 1 night in Jan 2024
Response from Anita on 2024/1/25
I apologize you didn't enjoy your stay with us. Good to hear the rooms were clean. I will look into the issues.
The front desk staff was very lazy, they found it exhausting to unlock the door at night when my husband wanted to go out and check on our vehicle. They looked at him and have a huge loud exhale sound each time. When I wanted change for the vending na home I had the same response from a different clerk. We will never be back…
Tammarie
Stayed 2 nights in Nov 2023
Response from Anita on 2023/11/14
Hi Tammarie,I do apologize for this. I will for definitely look into the matter.
Everything was great. The bed was comfortable. The room had all amenities in it. The room was big and inviting. Great place for pea e and quite after a day of traveling, airplanes and traffic.
Michelle
Stayed 1 night in Aug 2023
Response from Anita on 2023/8/23
Thank You for the great review Michelle. Come see us again.
The room I was in had just got its floors cleaned. But they did not let the room air out or dry and I got a damp musky smelling room. But other than that it was a great time. I just opened a window for an hour and all was good.
Francis
Stayed 2 nights in Aug 2023
Response from Anita on 2023/8/21
Thank You for the review Francis. I apologize for this issue. Please come again.
Awesome stay very good staff my grandkids were at a different hotel without a pool and the staff at evergreen let them use the pool and have breakfast just really good people
Jerry
Stayed 4 nights in Jul 2023
Response from Anita on 2023/8/12
Thank you so much Jerry for your score.
10/10 Excellent
Nassouh, Kissimmee
2023/8/5
Nassouh
Stayed 1 night in Aug 2023
Response from Anita on 2023/8/28
Thank You Nassouh.
10/10 Excellent
jessica
2023/8/1
Liked: Cleanliness, staff & service
Hot tub was out of order, room smelled musty. Bed was clean and comfy.