酒店職員英文與服務都一流。 登記手續稍為有些繁複，但之後過程十分順暢，酒店的設施也很時尚和高級。唯一不足的地方是洗手盆位置設在走廊，如果在廁所內感覺更理想。 睡覺時亦都十分舒適。

We have a great honeymoon in the hotel. Thank you for their wedding gift and greetings card, that was so surprise and warm. The staff also upgraded our room to TOMO II, which is a new, cool and stylish hotel, it is convenient to the main street烏丸四条，I will choose TOMO again in my next kyoto trip!

This is our third time staying at this hotel. However, this time is particularly disappointing compared to previous stays. The room felt like it was designed for children, but for 3 adults, it just doesn’t work. 1. The bathroom was particularly cramped. 2. The sleeping area is 3 mattresses placed on a slightly elevated platform without any bed frames. Even with the platform’s lights on, it was a bit of a tripping hazard. One of the blankets was even stained. 3. The sitting area was 3 small cushions on the floor and a low table. Again, probably works for young children, but not really for adults. Overall, the living environment was unsatisfactory.