「The room was just what we wanting to have. The housekeeping could use some work because I had asked them to clean our room and they did not clean at all and left the door propped open with the latch while we were gone at mall of america」
「We had issues upon check in because their credit card system was down and it kept telling me my card was being declined (which I knew it couldn't be). The gentlemen who helped me was SO kind and apologetic. He comped our early check in fee and offered us water while we were waiting. He was the kindest person EVER and made the entire experience great. He handled the pressure well and with professionalism!
The rooms were very clean and the cleaning staff were prompt at arriving each day to reset...