As we were pulling into the hotel I was impressed with the lighting, landscape and parking. I went into check in again impressed with the lobby, pool, breakfast area. There was water, coffee, lemonade, cookie display with no cookies.
The desk attendant who checked us in was pleasant however he came out from the back with one shoe on and barefoot. He only gave us one key for our family of four.
Made it to our room, could not enter. The light turned green but couldn't open. Tried several times with no luck. Went back down to the desk, the attendant explained you needed to push up, push down and push in. Went back upstairs and tried again with no luck. Down stairs I went. There was a gentleman in line ahead of me, we waited for about 10 minutes before the attendant came off the elevator, into the breakfast area and then to the desk. This time with a shoe and a furry slipper. The gentleman in front of me had the same problem with his door. He was less than pleasant. The attendant used the master key to let him in his room. I asked the attendant to my room key instead of the master. He tried three times, on the third he barged in. When he entered where was an awful, awful smell. The tv was on and one of the beds were messy. The attendant asked if we wanted another room. Um yes. Again we went downstairs to find the attendant with his head down on the desk. We got another room. Handicapped accessible, which was fine but there were crumbs on the desk, garbage can