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"Gorgeous view, lovely room, and serene hot springs. Staff was extremely friendly and pointed out which routes to the attractions were the easiest, which were under maintenance, and how to get to places by bus or by foot. Front desk also kindly helped me search for a lost item, scouring even the bus from Taichung in the process. Bus from Taichung was easy to book, comfortable, and clean. Buffet was delicious. One thing to mention: If you want to eat anywhere but the buffet or the lobby, make sure to book in advance! "

"Excellent room experience, except my check in staff felt a bit on the cold side. But most of them are very friendly with warm smile, that just one out of a few felt she's rushing to finish her job, when no one else behind me. "

"Very good "

"Service at the front desk. They were most helpful in helping us with travel and visa processing. They were also very good at room arrangements when visa issues caused a flight delay. "

"nice and comfort room with excellent service."

"Clean rooms very friendly staff, close to train station and plenty of places to eat. This was my 4th stay at 53 and will comeback and recommend to anyone....I also tried the breakfast for the first time and it was great at a low cost"

"all good except room is a little bit small"