標準客房, 1 張特大雙人床, 非吸煙房 | 客房內保險箱、書桌、遮光布/窗簾、熨斗/熨衣板

羅德島紐波特 - 米德爾敦紅屋頂套房飯店的評分

2 out of 5

評論

8.0

非常好

10 分,有夠讚;352 則評論中有 139 則" "
8 分,不錯哦;352 則評論中有 120 則" "
6 分,一般般;352 則評論中有 55 則" "
4 分,不太好;352 則評論中有 23 則" "
2 分,很糟糕;352 則評論中有 15 則" "

8.2/10

整潔度

8.4/10

員工素質

7.2/10

設施服務

7.8/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

JoAnn

情侶出遊
喜歡:整潔度和員工素質
The first night of our stay, we were entering the hotel from a side door, and I tripped on the entrance that was several inches above the ground. From above, it gives the impression that it's even with the ground, so it's really dangerous. I fell flat on my face, and I was bleeding from my nose and from several cuts near my eyes. I hope that you'll look into this situation, as it has caused me much pain and trauma. The door in question is near Room 101. Other than this problem, we really enjoyed our room. It was spacious, clean, and everything worked!
於 2024 年 5 月住了 3 晚
Sharma RediResponse Specialist 於 2024年5月16日回覆
Dear JoAnn,We are sorry to hear your recent experience at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. Nevertheless, I am happy to hear that you found your room to be clean and spacious, and everything worked.We at Red Roof appreciate your business and truly value your feedback. Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 不錯哦

Patrick

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2024年4月22日回覆
Dear Patrick, We at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI truly appreciate your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 很糟糕

Meagan

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月11日回覆
Dear Meagan,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 有夠讚

Chanrey

情侶出遊
I like the property cause it have refrigerator and microwave
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月21日回覆
Dear Chanrey,Thank you for your perfect rating and feedback! We're glad to hear that you appreciated the amenities in our property, such as the refrigerator and microwave. Providing conveniences like these is important to us, and we're delighted they enhanced your stay. We hope to welcome you back for another great experience in the future!Sincerely, Hotel Manager

10/10 有夠讚

Paul

於 2024 年 1 月住了 3 晚
Hotel Manager 於 2024年2月10日回覆
Dear Paul,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 有夠讚

Allison

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月21日回覆
Dear Allison,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Hotel Manager

10/10 有夠讚

Ed

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
This was a modestly priced stay in a very quiet, very clean, genial hotel.
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月9日回覆
Dear Ed,Thank you for the perfect rating! We're delighted to hear that you had a positive experience with a modestly priced stay in a very quiet, very clean, and genial hotel. If there's anything specific you enjoyed or if there's anything we can do to make your future even better, please let us know. We appreciate your feedback and look forward to serving you again!Sincerely, Hotel Manager

10/10 有夠讚

Ashley

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a great stay here with our 2 pups. Pets stay free and the staff was very nice and our room was clean and nice !
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月29日回覆
Dear Ashley,Thank you for the 5-star rating! We're delighted to hear that you had a great stay with your pets. It's wonderful that our pet-friendly policy and staff made your experience enjoyable. We appreciate your positive feedback about the cleanliness and quality of your room. We look forward to welcoming you and your pups back for another fantastic stay!Sincerely, Hotel Manager

10/10 有夠讚

Joannalyn

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We’re very happy with our stay ! Continue with your good job!
於 2023 年 12 月住了 2 晚
Hotel Manager 於 2023年12月28日回覆
Dear Joannalyn,Thank you for the perfect 5/5 rating! We're delighted to hear that you were very happy with your stay, and we appreciate your encouraging words. Your positive feedback is valued, and we look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

8/10 不錯哦

Stephen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel Manager 於 2024年2月8日回覆
Dear Stephen, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 一般般

Jose

喜歡:整潔度和員工素質
於 2023 年 11 月住了 2 晚
Sharma RediResponse Specialist 於 2023年12月5日回覆
Hello Jose, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 有夠讚

Cynthia

喜歡:整潔度、員工素質和住宿環境和硬體
Very comfortable for a quick stay
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月13日回覆
Dear Cynthia,Thank you for your positive feedback! We're delighted to hear that your stay was very comfortable, especially for a quick visit. We appreciate your positive comments and hope to have the opportunity to welcome you back for another comfortable stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 有夠讚

Ed

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Kindly staff.
於 2023 年 11 月住了 3 晚
Hotel Manager 於 2023年11月8日回覆
Dear Ed,Thank you for your perfect 5/5 rating and your positive feedback about our staff. We appreciate your kind words and look forward to hosting you again for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 有夠讚

Allison

於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年11月7日回覆
Dear Allison,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

8/10 不錯哦

Anne Nerissa,Fort Myers

團體旅遊
喜歡:整潔度和設施服務
First time staying at a Red Roof Inn. Was a little disappointed after seeing the property from the outside. However, room and beds were clean. There’s also a fridge and a microwave in the room. Hot water / coffee / tea available 24 hrs at the lobby. Bathroom was small and no place in the sink to put toiletries on. Bathroom smelled a little. Overall stay was good but I’ve stayed at much nicer hotels for less. I wouldn’t mind staying at a Red Roof Inn again but only if price is cheaper.
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年10月30日回覆
Dear Anne Nerissa,Thank you for your feedback and the 4 out of 5 rating. We're glad to hear that the room and beds were clean and that you found convenient amenities like a fridge and microwave. Your comments about the bathroom size and smell are noted, and we'll use your feedback to make improvements. We appreciate your honesty and look forward to welcoming you back if our pricing meets your expectations in the future.Sincerely, Hotel Manager

8/10 不錯哦

Meggan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Hotel Manager 於 2023年10月24日回覆
Dear Meggan,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 不錯哦

Kenneth

喜歡:客房舒適度
Good price
It was good for the price. It could use some updates. The hallway had several glade plug ins that were way too strong. The smell actually made us nauseous.
於 2023 年 10 月住了 2 晚
Hotel Manager 於 2023年10月23日回覆
Dear Kenneth,Thank you for taking the time to share your feedback. We appreciate your input regarding the price and your experience with the hallway scent. Your comments will be considered for possible improvements to provide a more pleasant stay in the future. We value your feedback and hope to have the opportunity to host you again.Sincerely, Hotel Manager

4/10 不太好

Mary,Fond du Lac

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
People arguing right outside our window. Police came. Paid much too much for this room
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年10月19日回覆
Dear Mary,We're sorry to hear about the disturbance outside your room and the inconveniences you experienced during your stay. We take such matters seriously and will address them to ensure a more peaceful and comfortable environment for our guests. We apologize if you felt that the room rate did not align with your expectations. Your feedback is valuable to us, and we hope you consider giving us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager

10/10 有夠讚

Allison

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and comfortable rooms, would definitely stay again.
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年10月16日回覆
Dear Allison,Thank you for your positive feedback! We're delighted to hear that you found the rooms clean and comfortable. Your satisfaction is important to us, and we look forward to providing you with another great stay in the future.Sincerely, Hotel Manager

4/10 不太好

Chris and Erin

不喜歡:設施服務
Hotel was pumped with perfume. Coffee machine out of order. People living there full time with kids. Window was cracked. View was of a side alley with commercial business. Wouldn’t stay there again. Not worth the price.
於 2023 年 10 月住了 3 晚
Hotel Manager 於 2023年10月28日回覆
Dear Chris and Erin,We're sorry to hear about your disappointing experience at the hotel. We appreciate your feedback and apologize for the issues you encountered, including the strong scent, coffee machine, and view. We'll work on addressing these concerns and strive to provide a better experience in the future. Thank you for sharing your thoughts.Sincerely, Hotel Manager

6/10 一般般

Simon

不喜歡:整潔度
Several spiders in the room and the actual mattress, while covered with a protector, was very heavily stained. It was what I expected with a red roof. Price was astronomical for the quality received but there was an event in town which drove all prices up. Would stay somewhere else if I could next time.
於 2023 年 10 月住了 1 晚
Hotel Manager 於 2023年10月28日回覆
Dear Simon,We apologize for the issues you encountered during your stay, and we appreciate your feedback. We understand your concerns and will address the cleanliness and pricing concerns. Your input helps us improve, and we hope to provide a better experience if you choose to stay with us in the future.Sincerely, Hotel Manager

6/10 一般般

Mary

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was pricey for an average motel. The breakfast area was convenient. Should have oatmeal. All the cereals had too much sugar.
於 2023 年 9 月住了 4 晚
Hotel Manager 於 2023年10月10日回覆
Dear Mary,Thank you for your feedback regarding your recent stay. We appreciate your comments about the breakfast area, and we'll certainly take your suggestion for oatmeal into consideration for future improvements. We understand that pricing can vary, and we strive to provide good value for our guests. Your input is valuable to us, and we hope you had an otherwise enjoyable stay. If you have any more suggestions or requests, please feel free to share them.Sincerely, Hotel Manager

10/10 有夠讚

Jessica

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I love that the rooms aren’t carpeted. Floors were clean. I don’t like carpeted hotel rooms - usually musty and stained and torn. Nice and convenient to Newport and just nearby are some small shops, Dunkin Donuts (not my favorite, but in a pinch at least there is some form of coffee). 😉
於 2023 年 10 月住了 2 晚
Hotel Manager 於 2023年10月10日回覆
Dear Jessica,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you appreciated the non-carpeted rooms and the cleanliness of the floors. Your comments are valuable to us, and we're glad you found our location convenient for your visit to Newport. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. If you have any more suggestions or requests, please feel free to let us know.Sincerely, Hotel Manager

6/10 一般般

Dexter

喜歡:整潔度
於 2023 年 9 月住了 6 晚
OnielRediresponse Specialist 於 2023年10月6日回覆
Hello Daxter,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn & Suites Newport – Middletown, RI. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 不太好

Pablo

情侶出遊
不喜歡:整潔度和住宿環境和硬體
Towels had yellow stains. Sheets as well..
於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年10月2日回覆
Dear Pablo,We sincerely apologize for the issues you experienced with the cleanliness of the towels and sheets during your stay. This is not the standard we strive to uphold, and your feedback is invaluable in helping us improve. We will take immediate steps to ensure the quality of our linens meets our guests' expectations. We hope you consider staying with us again in the future, giving us the chance to provide you with a superior experience.Sincerely, Hotel Manager

8/10 不錯哦

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
Ok
於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年10月1日回覆
Dear Robert,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 有夠讚

Patricia

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年9月27日回覆
Dear Patricia,Thanks for staying with us and giving us a 5-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

6/10 一般般

Carol

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
Disappointed with overall experience
於 2023 年 9 月住了 3 晚
Kerry-Lee, RediResponse Specialist 於 2023年9月21日回覆
Dear Carol, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI. We appreciate your 3/5 scoring. However you were disappointed with your overall experience. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 不錯哦

Fabrice

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bon rapport qualité-prix. Petit déjeuner inclus.
於 2023 年 9 月住了 3 晚
Hotel Manager 於 2023年9月20日回覆
Dear Fabrice,We're delighted to hear that you found our hotel to be a good value for your money, especially with the included breakfast. We appreciate your feedback and hope to continue providing you with a great experience during your stays with us. Thank you for your support!Sincerely, Hotel Manager

6/10 一般般

Peggy

團體旅遊
喜歡:整潔度和員工素質
No elevator. Bathroom was small esp sink area.
於 2023 年 9 月住了 2 晚
Hotel Manager 於 2023年9月20日回覆
Dear Peggy,We apologize for any inconvenience caused by the lack of an elevator and the size of the bathroom, particularly the sink area. We appreciate your feedback, and we'll take it into consideration for future improvements. Thank you for sharing your experience with us.Sincerely, Hotel Manager

8/10 不錯哦

DIANE

喜歡:整潔度、員工素質和住宿環境和硬體
Rooms were modern and clean
於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年9月20日回覆
Dear DIANE,We're pleased to hear that you found our rooms modern and clean. Your positive feedback is appreciated, and we hope to provide you with an excellent experience on your next visit as well. Thank you for sharing your thoughts!Sincerely, Hotel Manager

10/10 有夠讚

Katrina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was clean and well kept. The staff was friendly and professional.
於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年9月18日回覆
Dear Katrina,Thank you for your perfect 5/5 rating and for sharing your positive experience! We're pleased to hear that our property was clean and well-maintained, and that our staff provided friendly and professional service. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 不錯哦

Rosemary

於 2023 年 9 月住了 1 晚
Hotel Manager 於 2023年10月5日回覆
Dear Rosemary,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

6/10 一般般

Wana

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
The tight bathroom & the smell of dead rodents which I seen. Due to the field area which the building lie on which field mice & possible other rodents will dwell for warmth & food. They need to inquire a better exterminator method. The Staff was very kind. Sorry for being truthful.
於 2023 年 9 月住了 3 晚
Recordo Rediresponse Specialist 於 2023年9月6日回覆
Hello Wana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI. I'm happy to hear that our staff extended a hospitable service. No need to be sorry, we appreciate your honesty. It's saddening though to hear that you encountered rodents while with us. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

6/10 一般般

Thomas

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Our door we had to really press on it to make sure it was fully shut and locked Walked in and smelled of weed, made our friend nauseous For what the hotel was, I think may have been slightly overpriced. Breakfast I felt could've been a little bigger.
於 2023 年 9 月住了 2 晚
LaTunde Murrant. Rewards Specialist 於 2023年9月6日回覆
Dear Thomas,We are sorry to hear your recent experience at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 不錯哦

Pranom

喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staffs affordable the room was clean!
於 2023 年 8 月住了 2 晚
Chirell Rediresponse Specialist 於 2023年9月2日回覆
Dear Pranom,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Newport – Middletown, RI. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our friendly staff, affordable rates and clean rooms. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

8/10 不錯哦

Doreen

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 3 晚
Chirell Rediresponse Specialist 於 2023年9月2日回覆
Dear Vincent,Thank you for taking a moment to complete our survey at the Red Roof Inn & Suites Newport – Middletown, RI. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

6/10 一般般

Leona

情侶出遊
不喜歡:員工素質和設施服務
The website sold me into thinking it was a spectacular place wasn’t anything like the website. It was just ok for one night stay the continental breakfast was a joke very uninviting and the manager of the hotel personally was terrible didn’t make us feel welcome at and when checking out he could of care less that we were leaving gave us such unwelcoming feeling and for as many we walked through that lobby no one was ever at the desk! If I could of I would of never stay there poor rating from me 👎
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年8月28日回覆
Dear Leona,We apologize for not meeting your expectations during your stay at our hotel. It's disappointing to hear that the experience fell short of what you anticipated, and we're sorry for any inconvenience you encountered. Your feedback regarding the website representation, breakfast, and interactions with our staff is valuable to us. We'll work to improve these aspects and ensure that our guests feel welcome and valued throughout their stay. We appreciate your input and regret that we didn't provide you with a more positive experience. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

10/10 有夠讚

Youngshim

於 2023 年 8 月住了 2 晚
Hotel Manager 於 2023年9月15日回覆
Dear Youngshim,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 有夠讚

Galina

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
Devorine RediResponse Specialist 於 2023年8月26日回覆
Thank you for taking a moment to complete our survey, Galina. The staff at the Red Roof Inn & Suites Newport – Middletown, RI and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 不錯哦

William

喜歡:整潔度和員工素質
Not bad for a few nights
於 2023 年 8 月住了 4 晚
Hotel Manager 於 2023年8月25日回覆
Dear William,Thank you for choosing to stay with us for a few nights! We're glad you had an overall satisfactory experience. If there's anything specific you enjoyed or any areas you think we could improve upon, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

8/10 不錯哦

William

於 2023 年 8 月住了 1 晚
Chirell Rediresponse Specialist 於 2023年9月11日回覆
Dear William,Thank you for taking a moment to complete our survey at the Red Roof Inn & Suites Newport – Middletown, RI. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

8/10 不錯哦

Jenna

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly and the room was clean and updated
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年8月21日回覆
Dear Jenna,Thank you for taking the time to leave your feedback. We're glad to hear that our staff provided friendly service and that you found your room to be clean and updated. We hope you had a comfortable stay and look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 不錯哦

Alison

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Room was clean and updated
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年8月20日回覆
Dear Alison,We're delighted to hear that you found your room clean and updated during your stay! We appreciate your input and hope to have the opportunity to welcome you back in the future. Thank you for choosing us for your stay!Sincerely, Hotel Manager

8/10 不錯哦

Lee

家庭旅遊
喜歡:設施服務
It was very clean. Very nice.
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年8月17日回覆
Dear Lee,We're delighted to hear that you found our property to be clean and enjoyable. If you have any further feedback or if you decide to visit us again, please don't hesitate to let us know. Your satisfaction is our priority!Sincerely, Hotel Manager

10/10 有夠讚

Sean

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年8月16日回覆
Dear Sean,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 有夠讚

Richard

喜歡:整潔度、員工素質和住宿環境和硬體
Driving to the property for the first time we encountered a problem with our GPS system. We phoned the property and spoke to the young women on duty and explained our problem. She did her best to determine our location and direct us to the property. After a few minutes when we had not arrived, we received a phone call from the women we had spoken to earlier who said she was concerned about us because we should have arrived already. She remained on the phone with us for several minutes helping us get to the property. My wife and I were very impressed with the genuine concern and assistance offered by the young women who called us back when we did not arrive and spent considerable time helping us. Her concern and assistance was the most memorable encounter during our stay, We have retold this story many many times.
於 2023 年 8 月住了 3 晚
Hotel Manager 於 2023年8月31日回覆
Dear Richard,We greatly appreciate your positive feedback and 5-out-of-5 rating. It's heartening to hear about the exceptional assistance provided by our staff to ensure your arrival was smooth despite the GPS issue. Your kind words and memorable encounter mean a lot to us. We're delighted we could assist you, and we hope to welcome you back in the future for another wonderful stay.Sincerely, Hotel Manager

8/10 不錯哦

Luis

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
Hotel Manager 於 2023年8月15日回覆
Dear Luis, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 有夠讚

Justin

家庭旅遊
喜歡:整潔度和員工素質
The property was very clean. Nice pool that was very well maintained. No gym or workout area but some grassy parts in the back if you wanted to do a lottle outdoor workout!
於 2023 年 8 月住了 1 晚
Hotel Manager 於 2023年8月15日回覆
Dear Justin,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our property clean and well-maintained and that you enjoyed our pool facilities. While we may not have a gym, it's great to know that you appreciated the outdoor space for workouts. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

8/10 不錯哦

Anthony

不喜歡:住宿環境和硬體
Room was full of ants which got into our bags and clothes.
於 2023 年 7 月住了 3 晚
Hotel Manager 於 2023年8月9日回覆
Dear Anthony,We apologize for the inconvenience and discomfort you experienced due to the ants in your room. This is certainly not the kind of experience we want our guests to have. Ant infestations can be distressing, and we take this matter seriously. Your feedback will be shared with the appropriate team to ensure that steps are taken to prevent such issues in the future. We appreciate your understanding and hope to have another opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager