8/10 Good
Chris
Traveled with group
2024/3/26
Liked: Cleanliness, room comfort
We had a little hiccup upon arriving with trying to figure out how to check in. Tranquility on the Bay is not an actual place. It is located inside the grand hotel which this was not clear. There was an email sent 24 hours prior to check-in that had information on how to check in. The email was overlooked because it appeared to be spam. Tranquility on the Bay uses Cozy as a third party to register guest. It would be nice if this process was more clear. There was no indication Cozy was affiliated with Tranquility on the Bay. Nate our host was great. He was actually in the building and came to assist us in getting check in. Once we were check in, everything was great.
Chris
Stayed 4 nights in Mar 2024