We are disappointed to learn that you did not have a better stay, Kathleen. Please consider us again where we can make it a 5/5.

Hi Domingo, thank you for your review. We are in the best location just minutes to the beach, restaurants, shops, and attractions. We hope you will consider us again.

Hello Dian, we offer housekeeping service every 3rd day of your stay, but we will remove trash and replace towels daily. At any time during your stay, you may stop by the front desk to request additional items such as towels or amenities. Thank you for your review.

Thank you for an amazing rating, Maria! Please come back and join us again soon.

We’re disappointed you did not have an enjoyable stay, Scott Anthony. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

Hello Dina, thank you for your review. We are a historic Art Deco hotel, so we don’t have a garage or parking lot, but valet service is offered as an optional amenity through a third party. Our rooms are cleaned prior to each guests arrival, so our housekeeping staff would not confirm a room in that condition. We appreciate your feedback.

Hello Alberto, thank you for your review. Since we are a historic Art Deco hotel, despite the upkeep and renovations, it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. Our apologies for any inconvenience. We appreciate your review.

Hi Tyler, thank you for your review. We have Spring Break during this time of year, so its a bit louder than usual. We are happy to know that you would stay with us gain and we look forward to it!

Thank you for your amazing review, Sasha! It would be our pleasure to host you again when you are back in Miami Beach.

We appreciate your good rating, Lawrence. Please consider us again for a future stay.

Thanks for your excellent rating Camille! We hope to host you again when you are back in Miami Beach.

Hi Tiffany! Our rooftop pool is a guest favorite and we're glad you enjoyed it. We appreciate your feedback and hope to host you again in the future.

Hi Dominae, thank you for an awesome review! We are in a central location just minutes to the beach, nightlife, restaurants, and shops. We hope you will visit us again.

Hi Raquel, thank you for your feedback! We are in the best area only minutes to the beach, restaurants, the Convention Center, Lincoln Road shops and more. We were not aware of a scent, but our housekeeping staff clean those areas regularly. We will look into it further. We appreciate your review and welcome you to stay with us again.

Hello Brittany. We are a historic hotel, built in the early 1900’s, so our boutique rooms are a bit smaller than modern accommodations, which is typical in Miami Beach. We appreciate your feedback.

Hello Tammy, thank you for your review. We are sorry to hear about your dissatisfaction with the floors. We will speak with our housekeeping staff for further clarification. We appreciate all feedback as it helps us to assess and make improvements for a better future experience.

We appreciate your rating, Mo. We hope you will consider us again where we can make things right.

Hello Shakina thank you for your review. Please keep in mind that our staff assist guests frequently and are busier around 11 AM and 3 PM when guests are checking in/out. We provide toiletries based on the number of guests booked in the room, but guests can request additional items. Unfortunately, the magnetic stripe on the key cards are sensitive and tend to deactivate when exposed to heat, or placed next to cell phones and credit cards. Our apologies for any inconvenience. We appreciate your feedback.

Hello Jose, thank you for your 4-Star rating! We are a historic hotel, so we don’t have a garage or parking lot, which is extremely typical for Miami Beach. Valet service is provided by a third party. We are in a great location just minutes to the beach, shops, dining, attractions, and more. We hope you will consider us again.

Hi Megan, thank you for your great review! Unfortunately, luggage storage is not available due to liability and safety concerns. Our apologies for any inconvenience. We appreciate your feedback and hope to host you again when you are back in Miami Beach.