Lobby

Reviews of AC Hotel by Marriott Miami Aventura

4 out of 5
AC Hotel by Marriott Miami Aventura
20805 Biscayne Blvd, Aventura, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1000 reviews" "
Rating 8 - Good. 241 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Kiya FOM on 2024/4/30
Hi Tracy, we can't thank you enough for taking the time to share your awesome feedback with us about your recent stay. We are so glad you enjoyed our property and can't wait to welcome you again. All the best!

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were clean and nice
Stayed 1 night in Apr 2024
Response from AC Aventura on 2024/4/30
Thank you, Kelly, for your feedback regarding your recent stay. It is our pleasure to provide you with a comfortable and clean environment.

8/10 Good

Kerrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice airy lobby and great pool area
Stayed 2 nights in Apr 2024
Response from Kiya on 2024/4/28
Hi Kerrie, we greatly appreciate your positive feedback. We are so glad you enjoyed our facility and amenities and look forward to welcoming you to your next stay.

8/10 Good

Gordon William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is simple and the rooms are comfortable and clean. Exactly what you need for short shopping trip or business trip.
Stayed 3 nights in Apr 2024
Response from Kiya FOM on 2024/4/27
Hello Gordon, we greatly appreciate you taking the time to share your feedback with us. We are glad you enjoyed a comfortable and clean stay and would be happy to welcome you again soon.

4/10 Poor

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst house keeping service ever
Stayed 4 nights in Apr 2024
Response from Kiya FOM on 2024/4/25
Dear Joanna,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The cleanliness and service issues you mentioned has been shared with our leaders to ensure this is an isolated incident and the proper retraining is put in place to avoid such an experience to occur again in the future.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver and that you deserve.

10/10 Excellent

Iryna, Sunny Isles Beach

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in Apr 2024
Response from AC Aventura on 2024/4/23
Thank you, Iryna, for taking the time to review our property. We are happy to hear that you enjoyed your time with us. We hope to have you back at the AC Aventura sometime soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AC Aventura on 2024/4/24
Thank you, Kimberly, for the fantastic review regarding your recent stay. It was our pleasure to host you and we hope to have the opportunity again should your travels bring you back within the area!

10/10 Excellent

Clarissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk at check in was amazing
Stayed 1 night in Apr 2024
Response from Owner on 2024/4/22
Clarissa, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

Ronald Alberto, Kingwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to relax and enjoy the area
Stayed 1 night in Apr 2024
Response from Owner on 2024/4/19
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Vyacheslav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and feels new
Stayed 6 nights in Apr 2024
Response from Owner on 2024/4/15
Vyacheslav, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

levi

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service
Stayed 1 night in Apr 2024
Response from AC Aventura on 2024/4/14
Thank you, Levi, for taking the time to review our property. We are sorry to hear that you did not enjoy your time at our property. Should you desire to speak with management about your concerns, we would be more than happy to learn more about your experience.

10/10 Excellent

ricardo, lakewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place
Stayed 2 nights in Apr 2024
Response from AC Aventura on 2024/4/14
Thank you, Ricardo. We appreciate you sharing your feedback with our property and we do hope to host you again soon!

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect, the attention excellent, checking was very fast.
Stayed 1 night in Apr 2024
Response from Owner on 2024/4/9
Francisco, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Owner on 2024/4/8
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

dimitrio

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Weird hotel! Needs attention to detail! The bathroom area integrated in the room is not nice nor practical!! The toilet was completely loose !! Not coming back
Stayed 2 nights in Mar 2024
Response from Owner on 2024/4/3
Thank you for taking the time to share your feedback about your recent stay, Dimitrio. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

2/10 Terrible

Vlad

Disliked: Property conditions & facilities
Maximum 3 star hotel
Stayed 1 night in Mar 2024
Response from Owner on 2024/4/2
Thank you for taking the time to review us, Vlad. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Gerado

Liked: Cleanliness
Loved the room overall. I just wished it had a microwave. Everything else was solid and I would recommend the hotel to my colleagues.
Stayed 2 nights in Mar 2024
Response from Owner on 2024/3/19
Gerado, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Gabriel, Fayetteville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Close to shopping and dining across the street. Easy parking. Nice gym and pool. The rooms are large and great bathroom with rain shower heads!
Stayed 2 nights in Mar 2024
Response from AC Aventura on 2024/3/18
Greetings, Gabriel! Thank you for taking the time to review our property. We value your feedback and are happy to hear that you enjoyed your time spent with us! We do hope to host you another time!

10/10 Excellent

Etienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Feb 2024
Response from Owner on 2024/3/15
Etienne, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

serena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Owner on 2024/3/7
Thank you for taking the time to review us, Serena. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Morris

Stayed 1 night in Mar 2024
Response from AC Aventura on 2024/3/24
Greetings! Thank you for providing us with your feedback on your recent stay. We are happy to hear that you enjoyed your time at our property and we do hope to have the pleasure of hosting you again sometime soon.

10/10 Excellent

Shaun

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic. The staff was exceptional in accommodating our earlier than expected arrival. There are restaurants and plazas within 5mins walk. Aventura Mall can be walked to in under 20mins. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Owner on 2024/3/4
Shaun, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

8/10 Good

Hugo

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Owner on 2024/3/4
Hugo, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Roy

Stayed 3 nights in Feb 2024
Response from Owner on 2024/3/21
Roy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Wayne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Owner on 2024/2/27
Thank you for taking the time to review us, Wayne. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Hazel, AMHERSTBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 2024/2/27
Hazel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for a lovely place. Fell in love with aventura for 2 weeks because of this place. Free transportation shuttles by the community also available!! Use it! Great location for food and shopping and delivery apps! Live music and a bar with amazing staff at nights! In house laundry machines! Great staff. Safe and warm and dog friendly. Even the everglades tour will pick u up here (the one we did anyways)!
Response from Owner on 2024/2/26
Alice, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

Olta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Kiya on 2024/2/24
Hi Olta, thank you kindly for taking the time to share feedback about your recent stay with us. We are glad you left satisfied and look forward to your next stay. All the best!

10/10 Excellent

PABLO

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 2 nights in Feb 2024
Response from Kiya on 2024/2/23
Hello Pablo, thank you so much for taking the time to share about your recent awesome stay with us. We greatly appreciate your amazing feedback and are proud we provided you with a 5 out 5 stay. We look forward to welcoming you again soon.

10/10 Excellent

Chana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Owner on 2024/2/21
Chana, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Nigel

Stayed 5 nights in Feb 2024
Response from Owner on 2024/3/21
Nigel, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Owner on 2024/2/20
Andrew, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Isabel

Traveled with family
Liked: Amenities
Breakfast staff was slow and not nice. The bathroom in the lobby was in terrible conditions, dirty.
Stayed 1 night in Feb 2024
Response from Kiya on 2024/2/18
Hi Isabel, thank you kindly for taking the time to share your feedback. We've taken it constructively and shared with the team leaders so we may continue to improve and learn for our valued guests and providing the best possible experience. Our hope is for another opportunity to provide you an improved stay when travels bring you back to our area. All the best.

4/10 Poor

LARA

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
They did not give me the room I reserved. I reserved a king bed with a sofa they gave me a room with two double beds
Stayed 1 night in Feb 2024
Response from Owner on 2024/2/15
Thank you for taking the time to review us, Lara. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Gabriel, Fayetteville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice poace
Stayed 1 night in Feb 2024
Response from Owner on 2024/2/12
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Mijal

Liked: Staff & service, amenities
I loved this hotel. The staff is very kind, the pool is very nice and comfortable, the room was big and nice, its very easy to park and the location is excellent. My only complain is that the room had old and a little dirty furniture, and that there were no drawers.
Stayed 6 nights in Jan 2024
Response from Owner on 2024/1/29
Mijal, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

DANIELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Owner on 2024/1/29
Daniela, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Wojciech

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like that my headphones and charging cable are missing in the room…
Stayed 5 nights in Jan 2024
Response from Owner on 2024/1/23
Wojciech, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Vadim

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 5 nights in Jan 2024
Response from AC Aventura on 2024/1/22
Thank you for taking the time to review your recent stay at our property! We greatly appreciate you and your valued feedback. We hope to host you again sometime in the future!

10/10 Excellent

Eitan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Owner on 2024/1/23
Eitan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

jose, Winnipeg

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Close to Aventura mall, close to Walgreens close to Publix, very nice upper-class area. The only issue we had was the laminate floors in the rooms. What I mean is, if you take a quick look at the floor, it looks clean, but after walking on it barefoot for about five minutes, our feet were black. I took a pool towel and walked around on it, and dragged my feet along on the towel And the towel was completely black. Also, upon arrival to the room, the pillowcases smelt like sweat, I did ask housekeeping to change them, and they did very quickly. Only reason I’m being critical of this property is because it’s not affordable by any means and little details like this are very easy to correct with a thorough housekeeping. The property is beautiful, the room is beautiful and that’s why I paid more to stay here. I shouldn’t have to keep my socks on or sleep on the last person‘s pillowcase.
Stayed 1 night in Jan 2024
Response from Owner on 2024/1/19
Jose, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Dejan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice newer property, clean and spacious rooms. Nice swimming pool and lobby bar. Very convenient location not far from Aventura mall, beaches and main roads.
Stayed 10 nights in Dec 2023
Response from Owner on 2024/1/15
Dejan, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Paola Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Owner on 2024/1/15
Paola, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Toni

Stayed 1 night in Jan 2024
Response from Owner on 2024/1/15
Toni, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Gabriel, Mobile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Owner on 2024/1/12
Gabriel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ismail

Stayed 6 nights in Jan 2024
Response from Owner on 2024/1/12
Ismail, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Erick

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 8 nights in Jan 2024
Response from Owner on 2024/1/15
Thank you for taking the time to review us, Erick. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Eliahu, Tel Aviv

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 5 nights in Jan 2024
Response from Owner on 2024/1/10
Eliahu, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Daniel Kibet

Traveled with family
Stayed 3 nights in Dec 2023
Response from Owner on 2024/1/10
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Joachim

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No 3rd Towel in the room for 3 Person Stay no refill of Coffee Empty shower and shampoo gel
Stayed 3 nights in Jan 2024
Response from Owner on 2024/1/10
Joachim, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.