Residences in Mexico

"Almost everything was perfect. Our room was really nice, the staff friendly and very helpful, food was incredible. The only 2 items that weren't to our liking were the bed and Destination Services. Our room had 2 standard sized beds pushed together instead of the king sized bed we thought we had requested. What 5 star resort does that? One of us was forced to sleep on the seam where the 2 mattresses came together.This was unacceptable and very uncomfortable like staying at a 1 star motel. One of our cell phones fell between the mattresses and was nearly lost until we pulled the beds apart and it fell to the floor.The bus to the airport for our return trip home was over half an hour late and the driver forgot to load all the luggage and had to return to the Palace after picking up people at the Santa Fe. We were almost late for our flight. These were the only 2 things that were negative during our trip. "

"Excellent service"

"The best resort I have ever been to. The staff, food and property were all amazing. This resort has set such a high standard, Im not sure if I can go anywhere else. "

"Very comfortable room and the staff were friendly and helpful."

"The room was great and we really enjoyed the amenities!"

"Friendly atmosphere with good amenities. Rooms are clean and refrigerators are well stocked. Amazing food options and great place for family with kids. They almost got trapped us in Infinity Luxury Travel Club. They offered me some free tour site for free and have me deposit $20 to show up for a breakfast at light house without explaining me how long and what that’s for. I did some research and found it is almost like a scam in the name luxury travel club with hefty fees. "

"Everything was good clean and nice good food and drinks "

"Very clean rooms, perfect food, very friendly staff, always helpfull"

"It was a great real and very cleans! the staff was very friendly!!"