「I am writing regarding a very disappointing experience with a reservation booked through Hotels.com.
My family and I traveled from the United States to Mexico for our vacation, only to arrive at the property and be told by hotel staff that the hotel was overbooked and no room was available for us, despite having a confirmed reservation.
Because of this situation, we were left stranded in a foreign country with no accommodations and were ultimately forced to look for a place to stay for a...
「I am writing regarding a very disappointing experience with a reservation booked through Hotels.com.
My family and I traveled from the United States to Mexico for our vacation, only to arrive at the property and be told by hotel staff that the hotel was overbooked and no room was available for us, despite having a confirmed reservation.
Because of this situation, we were left stranded in a foreign country with no accommodations and were ultimately forced to look for a place to stay for a...
mayra