"As other reviewers noted, location, and coziness are excellent.
We booked for 6 nights for 2 adults and 1 child (11 year old). Upon arrival, we are told that it is an extra SGD100+ per night if we want the sofa bed opened. We argued with them and they grudgingly opened the sofa bed for free. Since we arrived at 9pm, the regular housekeeping crew had gone home. There was only one housekeeper, who told us she would definitely help us but lectured us on how we didn't tell them in advance we needed the sofa bed, and how it is so heavy (which is true) so we need to help her. We are glad to help but not glad to be lectured throughout the process. We also felt that since we booked for 3 people and the third person is not an infant, it would have been obvious we needed the sofa bed.
Once this was resolved, it took us a day to recover our good feeling, but we did really enjoyed the location, and interior design and quietness of this hotel!"