The hotel was nice, but only one elevator was working, housekeeping didn’t clean the room and didn’t have no clean towels.
GWENDOLYN
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Matthew
2025 年 7 月 26 日
喜歡:整潔度、員工素質和住宿環境和硬體
It was a great stay and friendly experience
Matthew
於 2025 年 7 月住了 1 晚
6/10 一般般
Effie
2025 年 7 月 26 日
喜歡:整潔度、員工素質和住宿環境和硬體
Your website stated one inside heated pool but it wasn't. Only one elevator work. Dinner food was terrible
Effie
於 2025 年 7 月住了 1 晚
6/10 一般般
Jason
2025 年 7 月 25 日
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Room was dirty with blood on the couch.
Jason
於 2025 年 7 月住了 1 晚
4/10 不太好
Katherine
情侶出遊
2025 年 7 月 24 日
不喜歡:整潔度和住宿環境和硬體
Not what it looks like in the pictures, it’s a place that feels old and not well taken care of, even with the work they’ve been putting on the structure. The location is too far from the center of the city, but that’s my bad for not realizing that beforehand
Katherine
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Rosalyn
2025 年 7 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel for the price. I didn’t get to use the pool but I did eat at the hotel bar and the pizza was good.
The only drawback is that everything regarding check in is done by smart phone so if your not a Technology person that could be a problem.
Rosalyn
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Christopher
情侶出遊
2025 年 7 月 23 日
喜歡:設施服務
Not true that rooms were updated in 2024. 2out of 3 elevators out of service for several days causing delays. Good beds and very quiet.
Christopher
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Virginia
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love the lobby. My first room was not clean, but changing to another room was met with the utmost courtesy, efficiency and professionalism. I love the lobby staff. From the minute I booked my hotel stay, during my stay and after my checkout, communication has been Excellent. The bed and linens are very comfortable. I had a great nights sleep. Not in the best part of town, but the hotel has security and is gated. I felt completely safe. I highly recommend Vitality
Virginia
於 2025 年 7 月住了 2 晚
4/10 不太好
Cheryl
商務旅客, 家庭旅遊
2025 年 7 月 21 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I am sorry to say that this “swanky hotel experience” at the Vitality Hotel in Memphis” turned out to be a small measure above a “skanky hotel experience” the oh so touted electronic check in and keys allowed the hotel to have minimal contact with the guests. “ The Vitality Hotel’s model on all of their check in & out corespondents seemed to be: “We’re here if you need anything” call or text! Again all done through text messages!
****Below is a list of what we would call issues for Management to address in hopes of keeping their star rating!
** “1 elevator out of 3 we’re working going into & throughout the weekend!” A very busy weekend! We saw most of the guests waiting 10-20 minutes for an elevator! There were many sporting events in Memphis this weekend including a very large named Basketball Tournament!
**Bedding for all guests should be in the room and available upon checkin! We called twice for bedding for a pullout! We finally went to the lobby (after waiting for the elevator for 10 minutes) asked for bedding & promptly got it! I asked that they notify housekeeping that we were all set Waited 10 more minutes for the elevator! Housekeeping appeared at our door 90 minutes or so later with the bedding I had asked for 4 hours previously!
**Coffee was made available once breakfast was ready at 6:30! Not a minute before! However, we could feel free to drink the leftover coffee from what I believe to be the prior mornings coffee in the lobby!
I ran out of room to write more!
Cheryl
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Kelvin
2025 年 7 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
Kelvin
於 2025 年 6 月住了 1 晚
2/10 很糟糕
Jessica
家庭旅遊
2025 年 7 月 21 日
不喜歡:住宿環境和硬體
My family and I drove 9 hours and had reservations to stay at this hotel for one night before continuing our drive. We just needed to get a good night’s rest. But unfortunately we had to leave and check in somewhere else. Here is why:
1. The online pictures seemed amazing but in person, it fell short. Way short. It’s like when you meet someone in person that you have only met online but they overdo it with filters. That’s how it felt.
2. The hotel was hot and stuffy from the moment we walked in and the ac would not turn on during the 30 minutes we were in our room. Our room was very stuffy; I knew we would not be able to sleep here.
3. Sidenote, there’s not a front desk. When my party and I arrived, I hadn’t received a text message with check in instructions but my brother had. I found an employee and asked him. He helped me at a little table but it was weird. He had to send me links and I would have to fill information out and go back to him. That was not enjoyable after such a long car ride. Plus, the chairs and the tables in the lobby are incredibly low and not ideal for adults.
4. We were trying to make the best of it and just allow the kids to swim because they were so excited that this hotel had an indoor and outdoor pool. The excitement was very short-lived. The inside pool had an overwhelming smell of chemicals - everyone’s eyes were burning! The outside pool was too crowded - I am guessing because of how overbearing the chemicals were in the inside pool.
Jessica
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Bergen
情侶出遊
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff made this very memorable for us. Especially the restaurant staff
Bergen
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Corey
2025 年 7 月 20 日
喜歡:整潔度、員工素質和住宿環境和硬體
It was a bit of a shock as there was only one lobby attendant, and no front desk, but the cell check-in was very convenient and I love the fact that everything was touchless. Great location that is convenient to the downtown festivities. Definitely check out this hotel as the lobby is gorgeous and the rooms are not only affordable, but definitely clean
Corey
於 2025 年 7 月住了 1 晚
10/10 有夠讚
C Leah
家庭旅遊
2025 年 7 月 18 日
喜歡:員工素質
We had a one night stay, and it was easy check in, an to check out. Parking was ample. The only inconvenience would be that 2 out of 3 elevators weren't working.
C Leah
於 2025 年 7 月住了 1 晚
4/10 不太好
Kimberly
情侶出遊
2025 年 7 月 16 日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The beds were not made nice rooms old
Furniture old ac broken toilet broken
Kimberly
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Darron
情侶出遊
2025 年 7 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Would recommend this hotel for a stay. Clean and comfortable.
Darron
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Rebecca
親子旅遊
2025 年 7 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Kiara was very good
Rebecca
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Ken
情侶出遊
2025 年 7 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, nice pool area. Breakfast was good.
Ken
於 2025 年 7 月住了 3 晚
8/10 不錯哦
bryan
家庭旅遊
2025 年 7 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The only thing I didn't like about this hotel is one elevator working took forever to go up to your room. There's three or four elevators but only one would work.
bryan
於 2025 年 7 月住了 1 晚
10/10 有夠讚
hadia
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel.
hadia
於 2025 年 7 月住了 1 晚
10/10 有夠讚
ArathiKulkarni
寵物同遊, 家庭旅遊
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a pleasant stay
ArathiKulkarni
於 2025 年 7 月住了 1 晚
4/10 不太好
London
親子旅遊
2025 年 7 月 14 日
不喜歡:住宿環境和硬體
Room was comfortable. Check in was easy. However, strange smell in the lobby. There was a lot of noise at night from parties.
London
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Jessica
家庭旅遊, 親子旅遊
2025 年 7 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super clean property, stayed with our kids and really enjoyed the whole stay
Jessica
於 2025 年 7 月住了 8 晚
6/10 一般般
Jennifer
情侶出遊
2025 年 7 月 12 日
喜歡:員工素質和設施服務
The room key booth was down and my phone died but thankfully the lady was there and was able to let us in. Parking was good and the continental breakfast was ok. Not a lot of options. But good for what it needs to be. Pool was nice and clean. Our bathroom was dirty. There was visual mold on edges. The rug was stained in sleeping area. Dust on the server on the desk. It needs a good cleaning. No fan in the bathroom to ventilate.