WIFI not working, access to the property was difficult
真實旅客
於 2019 年 5 月住了 2 晚
6/10 一般般
真實旅客
2018年7月28日
喜歡:整潔度
不喜歡:員工素質
Not a hotel
The ad says it is a hotel, which is clearly isn't. There was a lack of communication re parking, there was only one set of keys for 6 people, the pool was out of action, there is no bathtub, and numerous lights didn't work. We were disappointed overall.
真實旅客
於 2018 年 7 月住了 5 晚
4/10 不太好
Ben,Perth
2018年4月30日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Sanctuary in Southbank stay disappointing
I would not recommend this accommodation. We requested and were charged for accommodation for 9 people and bedding was supplied for 8 with no contact details to arrange for correct accommodation.
No information at all explaining the apartment amenities was provided.
No wifi.
No instruction on where onsite parking bay was located or where to access the carpark
No information of apartment block facilities like location of gym and pool (that was closed during our stay)
Globes were missing to lamps in every room with no spares provided.
Beds were old and very uncomfortable.
Carpet was stained throughout every room with balconies not clean with cigarette butts left in ash trays.
We were left very dissatisfied and can't recommend this accommodation to others.