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Great clean hotel with an amazing breakfast, would stay again.
Jeffrey Paul
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/16
Dear Jeffrey,Thank you for taking a moment to review your recent stay! We are delighted you thoroughly enjoyed your experience, and we appreciate your kind words about our impeccable facilities and delicious breakfast offerings. It was truly a pleasure having you here, and we hope you return soon!
Dear Stefanie,It warms our hearts to know that you had a great time with us overall and we trust that everything was in order for your visit. We hope you had a chance to explore our great location near Port Canaveral and the Brevard Zoo while you were here. Thank you so much for the five-star rating, and we hope to see you again in the future.
The hotel was clean and everyone at the front desk we met was very nice. The free breakfast had many options and the woman working there was super friendly.
Kim
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/13
Dear Kim,It was a pleasure hosting you at Hampton Inn Melbourne-Viera! We're glad our attention to cleanliness and service impressed you and that you enjoyed breakfast. The next time you're in the area, please come see us again.
The staff was fantastic, super nice. I would have given it 5 stars all round but the 3rd floor hall carpet was stained and my room smelled like wet dog and urine. Breakfast was great and the common area for breakfast was very clean
Jehdia
Stayed 4 nights in May 2024
Response from General Manager on 2024/5/10
Dear Jehdia,We're thrilled to hear that you found our staff fantastic and enjoyed the breakfast and clean common area. However, we're genuinely sorry for the issues you encountered with the cleanliness and odor in your room and hallway carpet. Your feedback is invaluable, and we'll address these issues promptly with our team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.
Dear Carla,Thank you for reviewing your stay with us at Hampton Inn Melbourne-Viera! We're happy you enjoyed our prime location near Port Canaveral and the Brevard Zoo. We hope you had the chance to explore all that the area has to offer while you were here. It would be our pleasure to welcome you back anytime for another terrific getaway.
6/10 Okay
john
Traveled with family
2024/5/2
Liked: Staff & service
Disliked: Property conditions & facilities
Room had an odor. The door lock to bathroom was broken. Overall dated bath, but overall looked clean. Dining area was modern and comfortable. Halls were fine.
john
Stayed 1 night in May 2024
Response from General Manager on 2024/5/6
Dear John,Thank you for taking a moment to share your thoughts. We're pleased that the high standards of cleanliness we adhere to were reflected in your stay, and we appreciate you mentioning our lovely dining area. However, we regret your disappointment with our accommodations. Your feedback will be shared with the respective teams to ensure any necessary repairs are made and any odor concerns are resolved swiftly. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.
The staff is good and friendly. The area is clean but not much to walk to.
Stephen
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/1
Dear Stephen, Thank you for being our guest at Hampton Inn Melbourne-Viera and leaving a review. We're happy to hear that our friendly staff and clean property were the highlights of your stay. Please know for future stays that our property is close to Port Canaveral and Brevard Zoo for fun walking destinations. We look forward to seeing you again in the future!
Dear Jonathan,Thank you for taking a moment to share your wonderful review. We know the staff at Hampton Inn Melbourne-Viera makes all the difference, and genuinely appreciate you highlighting our wonderful team. They will be delighted to know you were impressed with their service, and we look forward to welcoming you back for another memorable stay.
8/10 Good
Jennifer
Traveled with family
2024/4/27
Liked: Cleanliness, staff & service, amenities
It was very obviously an older hotel with some renovations. We had two rooms. One room had an old bathroom door that had no hook and lots of paint chipping. The bathroom ceiling was suffering from water damage. Our second room was home to two cockroaches. We told the front desk and they came and sprayed immediately.
Jennifer
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/29
Dear Jennifer,Thank you for being our guest and sharing your feedback. We take great pride in ensuring our accommodations are in top-notch condition and apologize for dropping the ball during your visit. Please know a professional pest management company routinely services our property to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. We hope we have another opportunity to welcome you back and impress you with our improvements.
Dear Carm,Thank you so much for taking the time to share your thoughts on your recent visit. We're delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our rejuvenating showers. It was wonderful having you as our guest, and we hope to have the pleasure of your company again soon.
We got locked out of our room and they had to take the handle off the door to get in. Then next day we got locked in the room and couldn’t get out! We didn’t even get the room comped. There is no bar/ restaurant on site either
Tamara
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/27
Dear Tamara,Thank you for taking the time to provide feedback regarding your stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will address your concern regarding the door lock with the appropriate team so improvements can be made. That said, we hope that you will consider staying with us in the future for an exceptional stay we know we're capable of providing.
Dear Leo,Thank you very much for taking the time to leave your kind review regarding your stay at Hampton Inn Melbourne-Viera. We are so happy to know that our check-in staff was polite and accommodating. With our location so close to one of the top 10% of zoos in the country, it brings us joy that our establishment could serve you well. We can't wait for you to come visit us again.
My complaint is that there was no mirror in the bathroom. We have stayed in hotels all over the U.S. and the world and have never had a bathroom without a mirror.
The breakfast was good.
RALPH D.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/22
Dear Ralph,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our delicious breakfast, we are sorry you had concerns with the bathroom. Your feedback is important to us and will be shared with the team. We look forward to welcoming you back and impressing you further.
The front desk associate William was phenomenal from getting us checking in with a late check out to dinner recommendations.
Beverly
Stayed 1 night in Mar 2024
Response from Michelle on 2024/3/17
Thank you for staying at the Hampton Inn, we so appreciate your feedback and will let William know.We enjoyed having you stay with us, Have a wonderful day!
Dear Kile,While guest feedback is always appreciated, we are sorry you had concerns. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at your earliest convenience so that we can connect with you and discuss your stay further.
Dear Amy,Thank you so much for choosing to stay with us at Hampton Inn Melbourne-Viera. We aim to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to learn more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.
It was an overnight stay, it was quiet and located conveiently.
john
Stayed 1 night in Mar 2024
Response from Michelle on 2024/3/10
Thank you for staying with us! We so appreciate your feedback and are delighted to hear that it was quiet and convenient for you. We hope you will consider us again. Have a wonderful day!
Very friendly staff, close to exits and nearby restaurants
Fernando
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/22
Dear Fernando,Thank you for leaving your insightful feedback on your stay at Hampton Inn Melbourne-Viera. It was wonderful to hear that you received excellent service from our team and that you enjoyed how close we are to all of the things that you needed on this trip. Also having the Brevard Zoo right across the street gives you plenty of fun activities to do! We are excited to host you again and look forward to your next visit to Melbourne!
Great stay. Good beds and very clean. Very friendly and a good breakfast
Paul
Stayed 1 night in Feb 2024
Response from Michelle on 2024/2/20
Thank you for staying at the Hampton Inn! We are delighted to hear that the rooms were clean and comfortable, and that the staff was friendly and helpful. We so appreciate you taking the time to write an excellent review. Please come visit us again! Have a great day!
Thank you for staying at the Hampton Inn! We are thrilled that the staff was friendly and helpful. Thank you for taking the time to write us an excellent review!
Staff was unhelpful and somewhat unpleasant. Coffemaker didn’t work. Clock was 6 minutes slow. No maid service. Room dingy. Breakfast disappointing. But it’s a good location!
Don
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/2/20
Dear Don,Thank you for taking the time to share your honest feedback. While we're pleased our great location suited your needs well, we regret your disappointment with our accommodations, amenities, and the service you received. Your feedback will be shared internally to ensure any opportunity for improvement is seized. It is our hope that you will give us another chance to change your lasting impression.
Dear David,Thank you for choosing Hampton Inn Melbourne-Viera to host your travels, and overall, we hope you had a terrific getaway. We greatly appreciate the perfect rating. Come back anytime!
10/10 Excellent
Adam
2024/2/12
Adam
Stayed 1 night in Feb 2024
2/10 Terrible
MARIS, Coral Springs
2024/2/11
Liked: Staff & service
Disliked: Property conditions & facilities
There was a roach in my bed and the toilet didn’t work.
MARIS
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/13
Dear Maris,Thank you for taking the time to give us feedback on your visit. It is always our goal to have guests enjoy a perfect experience at our hotel so we are surprised and saddened to read your concerns. We contract with a pest management company and will review your feedback with them and our team to ensure our high standards are being upheld. We hope to have the opportunity to have you join us again so you may experience the stay you expect and deserve.
Room was dirty and they clean every three days. Not worth the money.
Hany
Stayed 3 nights in Feb 2024
Response from General Manager on 2024/2/12
Dear Hany,Thank you for taking a moment to leave a review. We regret to learn of your disappointment with your experience. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team to ensure we are meeting our own high hospitality standards. We appreciate you bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.
Dear Barbara,Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. We at Hampton Inn Melbourne-Viera are delighted that you enjoyed our relaxing environment, and we can't wait to welcome you back in the future for another fantastic visit.
Dear Ronnie,It was a pleasure to host you at Hampton Inn Melbourne-Viera for your recent getaway. We are thrilled that our convenient location, with proximity to Port Canaveral, was a highlight of your stay. Thank you for taking the time to leave your kind review, and we can't wait to see you again soon!
8/10 Good
David
Traveled with family
2024/1/30
Liked: Property conditions & facilities
This was like Hamptons were before Hilton took over management. It was clean and well-maintained. What was unlike the times before Hilton took over was that it was overpriced. Hilton is getting more money out of Hampton and putting less back into it in general.
David
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/2/1
Dear David,Thank you for your feedback on your recent stay at Hampton Inn Melbourne-Viera. We're glad you found our hotel clean and well-maintained. We also appreciate your feedback regarding rates. Your input is valuable as we continually assess and adjust our offerings to meet guest expectations. It was a pleasure to have you stay with us, and we hope to have the opportunity to serve you again, providing a stay that not only meets but exceeds your expectations.
Dear John,Thank you for taking the time to share your experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. If you’re traveling to our area again soon, we hope Hampton Inn Melbourne-Viera is your first choice of accommodations!
Thank you for staying at the Hampton Inn. We are delighted to hear that your room was beautiful and comfortable. We so appreciate you taking the time to write a review. Please come see us again! Have a wonderful day.
8/10 Good
Mary
2024/1/18
Liked: Cleanliness, staff & service
Mary
Stayed 1 night in Jan 2024
10/10 Excellent
Snyder
2024/1/17
Snyder
Stayed 3 nights in Jan 2024
Response from Michelle on 2024/1/24
Thank you for staying at the Hampton Inn. We so appreciate your perfect score and for taking the time to write a review. We hope you will consider us on your future visits! Have a wonderful evening.
Quiet, clean and well kept with a really nice breakfast offering
Sherrie
Stayed 2 nights in Jan 2024
Response from Michelle on 2024/1/17
Thank you for staying at the Hampton Inn and for your great review. We are delighted to hear that you enjoyed your stay.Please come visit us again. Have a wonderful day!
One of the rooms that was given to us was dirty. When we opened the door to our room, there was a musty smell and there were bugs crawling around on the wall.
Paul
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/18
Dear Paul,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will be sure to conduct a thorough investigation of our hotel to ensure everything is as it should be. We appreciate your feedback and wish you safe travels ahead.
Thank you for staying at the Hampton Inn! We so appreciate you taking the time to write a review and giving us a perfect score. We will be sure to let William know.Please come visit us again.Have a wonderful day.
Very nice hotel with an awesome hotel clerk.
She welcomed us and took care of our needs.
clifford
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/26
Dear Clifford,It brightens our day to know that you had a fantastic experience with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your great review and perfect rating, and we hope you return soon.
2/10 Terrible
reginna a
2023/12/21
They hard to $75 deposit for your dog and you go to your room and there’s a big spot on the floor that has never been cleaned up from a dog Doodoo, or a dog runs whatever but they charge you that fee but yet they don’t clean their room. The room stunk really bad.
reginna a
Stayed 1 night in Dec 2023
Response from Michelle on 2023/12/22
Thank you for staying with us. We apologize that the room was not as expected. We will definitely look into this issue. We appreciate you taking the time to write a review as we are always looking for way to improve.
Thank you so much for staying at the Hampton Inn. We are delighted to hear that you enjoyed your stay with us. It was a pleasure having you and hope you will consider us on your next trip. Have a wonderful evening!