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Reviews of Balgownie Estate Yarra Valley

4.5 out of 5
Balgownie Estate Yarra Valley
1309 Melba Highway, Yarra Glen, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

I ran into car trouble on my way to Balgownie, which meant I was left stranded without a car to get home to Heathcote. The staff were so accommodating and kept my room open in case I needed to stay another night, which I did. Given my stressful circumstances, everyone at the property was just lovely and made it easy for me to work, relax and sort out my car troubles.
Stayed 1 night in Mar 2024
Response from Balgownie Estate Yarra Valley on 2024/4/6
HI Vanessa - Thank you for your lovely feedback. We are so glad we were able to help you given your stressful situation you fell into. We look forward to welcoming you back to our Estate again in the future.

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balgownie had everything you needed for a relaxing time. The on site wine tasting, restaurant, spa, and pool was a great way to spend some time and relax.
Stayed 2 nights in Mar 2024
Response from Balgownie Estate Yarra Valley on 2024/3/19
Hi Mitchell - Thank you for your wonderful review. We are so thrilled to hear how relaxing your getaway was at our Estate. We look forward to welcoming you back again.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay, the room was comfortable and very clean.
Stayed 1 night in Feb 2024
Response from Balgownie Estate Yarra Valley on 2024/3/19
Hi Sarah - Thank you for your lovely review. We look forward to welcoming you back soon!

10/10 Excellent

rachel

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful place to stay & relax. The restaurant has spectacular views and amazing food!
Stayed 2 nights in Feb 2024
Response from Balgownie Estate Yarra Valley on 2024/2/20
Hi Rachel - Thank you for your wonderful feedback. It is lovely to hear how much you enjoyed your visit to our Estate. We look forward to welcoming you back soon.

10/10 Excellent

Fareen, Calgary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, great property
Stayed 3 nights in Jan 2024
Response from Balgownie Estate Yarra Valley on 2024/2/20
Hi Fareen - Thank you for your 5 star review!

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing at your fingertips and staff superb
Stayed 1 night in Jan 2024
Response from Balgownie Estate Yarra Valley on 2024/2/6
Hi Terry - Thank you for your lovely feedback. We are delighted to hear how much you enjoyed your visit to our Estate.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Balgownie Estate Yarra Valley on 2024/2/6
Hi John - Thank you for your review!

8/10 Good

Samantha

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Room was spacious but cleanliness was a concern as furniture was dusty and shower and toilet were dirty. Additionally, indoor pool was in average condition and area around the pool was quite dirty. Staff were excellent and very lovely in all our interactions.
Stayed 1 night in Jan 2024
Response from Balgownie Estate on 2024/1/25
Hi Samantha - Thank you for your feedback. We are currently planning some new renovations for our indoor pool area to ensure we are meeting our guests expectations. We are very glad to hear you enjoyed our wonderful staffs hospitality.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
3/5 stay overall. Pros: Good wine tasting experience. Room was comfortable. Cons: - Had lunch at the Grazer’s deck - quite average for the price we paid. - WiFi not working in the room. - Pool was small and dated.
Stayed 1 night in Jan 2024
Response from Balgownie Estate on 2024/1/25
Hi there - Thank you for your constructive feedback. We will be sure to pass on your review to our Operations Manager for their further consideration. We hope to welcome you back in the future.

10/10 Excellent

Emine

Stayed 1 night in Jan 2024
Response from Balgownie Estate Yarra Valley on 2024/2/20
Hi Emine - Thank you for your 5 stars!

8/10 Good

Hardy

Stayed 1 night in Jan 2024
Response from Balgownie Estate Yarra Valley on 2024/2/6
Hi Hardy - Thank you for your review. We look forward to welcoming you back to our Estate in the future.

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall with a good cellar door and restaurant
Stayed 1 night in Jan 2024
Response from Balgownie Estate on 2024/1/25
Hi Jake - Thank you for your wonderful review. We look forward to welcoming you back to our Estate in the future.

10/10 Excellent

nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing!!! Beautiful food.
Stayed 1 night in Jan 2024
Response from Balgownie Estate on 2024/1/25
Hi Nadine - Thank you for your lovely review. We look forward to welcoming you back in the future.

4/10 Poor

Mark, Auckland

Traveled with partner
Liked: Property conditions & facilities
Room is too basic. No artwork. No USB ports. Daily room service was terrible with messes, towels, tea, coffee not replaced. No shelves and drawers to unpack into. Had to go to reception frequently to get stuff sorted that should be standard hotel service. Light switches not working and not in logical places. I expected far more from a resort of this reputation.
Stayed 4 nights in Jan 2024
Response from Balgownie Estate Yarra Valley on 2024/2/6
Hi Mark - Thank you for your feedback. We are sorry to hear that your stay fell short of your expectations. Your constructive feedback appreciate as we are about to head into our new stage of renovations. We will be sure to pass on your feedback to our Operations Manager for further consideration.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Balgownie Estate on 2024/1/25
Hi Michael - Thank you for your 10 rating!

10/10 Excellent

Val

Traveled with partner
Liked: Amenities, property conditions & facilities
Only issue when we returned from our function. All parking was gone and we had to park in a different area. Otherwise brilliant.
Stayed 1 night in Jan 2024
Response from Balgownie Estate on 2024/1/25
Hi Val - Thank you for your feedback. We are glad to hear you enjoyed your Yarra Valley getaway. We look forward to welcoming you back in the future.

10/10 Excellent

Danielle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, thank you.
Stayed 1 night in Jan 2024
Response from Balgownie Estate on 2024/1/25
Hi Danielle - Thank you for your lovely feedback. We look forward to welcoming you back soon.

8/10 Good

kiyotaka

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Balgownie Estate on 2024/1/25
Hi Kiyotaka - Thank you for your review. We look forward to welcoming you back in the future.

10/10 Excellent

Sho

Stayed 1 night in Jan 2024
Response from Balgownie Estate on 2024/1/25
Hi Sho - Thank you for your review!

10/10 Excellent

Evan

Stayed 1 night in Dec 2023
Response from Balgownie Estate on 2024/1/11
Hi Evan - Thank you for your lovely review. We look forward to welcoming you back soon.

10/10 Excellent

Stephane, Ho Chi Minh City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Balgownie Estate Yarra Valley on 2024/2/6
Hi Stephane - Thank you for your kind review. We look forward to welcoming you back soon!

10/10 Excellent

Nikhil

Stayed 2 nights in Dec 2023
Response from Balgownie Estate on 2024/1/11
Hi Nikhil - Thank you for your 5 stars!

8/10 Good

Sibo, Wheelers Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Dec 2023
Response from Balgownie Estate on 2024/1/11
Hi Sibo - Thank you for your review. We look forward to welcoming you back to our Estate in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Balgownie Estate on 2024/1/11
Hi Kathryn - Thank you for your 5 stars!

10/10 Excellent

frank

Stayed 2 nights in Nov 2023
Response from Balgownie Estate on 2023/11/21
Hi Frank - Thank you for your lovely review.

10/10 Excellent

Lucy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Resturant food was great. Highly recommend
Stayed 1 night in Nov 2023
Response from Balgownie Estate on 2023/11/23
Hi Lucy - Thank you for your lovely feedback. We are so glad to hear how much you enjoyed your stay with us. Looking forward to welcoming you back in the future.

6/10 Okay

Bianca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Balgownie Estate on 2023/11/21
Hi Bianca - Thank you for your review. I am sorry to hear your stay did not meet your expectations. Please feel free to contact our property directly to provide further feedback regarding your stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beaut place to stay in Yarra Valley
Very nice, comfortable place to stay in the Yarra Valley. Beautiful views, friendly staff & well maintained. Nicely presented wine-tasting & cellar-door sales area with friendly & knowledgeable staff.
Stayed 1 night in Nov 2023
Response from Balgownie Estate on 2023/11/21
Hi Robert - Thank you for your review. We are so delighted to hear how much you enjoyed your stay with us. We look forward to welcoming you back to our Estate in the future.

10/10 Excellent

Boyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Balgownie Estate on 2023/11/21
Hi Boyang - Thank you for your review.

2/10 Terrible

Elizabeth

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
We had booked to celebrate our 20 year anniversary and was met with utter disappointment. We had plumbing issues in our room and the staff blamed us for causing and made us feel awful. The room flooded and stank. We were unable to use the toilet and bathroom. The service was very lacklustre and overall had a very poor experience.
Stayed 2 nights in Nov 2023
Response from Balgownie Estate on 2023/11/21
Hi Elizabeth - Thank you for your review. I am extremely disappointed that your experience has not meet your expectations. I can assure you this is not up to our usual standards. We have reached out to you directly to discuss your stay further.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Pool and gym facilities are not to the standards of a 5 star hotel. They need an upgrade. This hotel would highly benefit if it had a good quality sauna and spa. Buffet breakfast very poor quality. Not good value for money overall.
Stayed 1 night in Nov 2023
Response from Balgownie Estate on 2023/11/21
Hi there - Thank you for your feedback. We appreciate the constructive feedback & will pass this onto operations manager for further consideration.

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was wonderful and the surrounding views were simple amazing
Stayed 1 night in Nov 2023
Response from Balgownie Estate on 2023/11/21
Hi Sharon - Thank you for your lovely review. We look forward to welcoming you back to our Estate in the future.

8/10 Good

Jess

Speediest check in of all time!
Stayed 1 night in Oct 2023
Response from Balgownie Estate on 2023/10/29
Hi Jess - Thank you for your review. We are glad to hear how much you enjoyed your stay with us. We look forward to welcoming you back to our Estate in the future.

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Balgownie Estate on 2023/10/29
Hi Lesley - Thank you for your review. We look forward to welcoming you back to our Estate!

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Balgownie Estate on 2023/10/29
Hi John - Thank you for your review. We are delighted to see how much you enjoyed your stay at our Estate!

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a piece of heaven
Stayed 2 nights in Oct 2023
Response from Balgownie Estate on 2023/10/8
Hi Cindy - Thank you for your lovely review. We are so delighted to hear how much you enjoyed your stay with us!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Balgownie Estate on 2023/10/3
hi Steve - Thank you for your kind review. We look forward to welcoming you back to our Estate in the future.

10/10 Excellent

Chi Wah Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Balgownie Estate on 2023/9/24
Hi Chi Wah - Thank you for your 5 stars!

10/10 Excellent

Eleanor

Stayed 2 nights in Sep 2023
Response from Balgownie Estate on 2023/9/21
Hi Eleanor - Thank you for your review. We look forward to welcoming you back to our Estate!

10/10 Excellent

Lucy

Stayed 1 night in Sep 2023
Response from Balgownie Estate on 2023/9/21
Hi Lucy - Thank you for your review!

8/10 Good

Sarah

Stayed 1 night in Sep 2023
Response from Balgownie Estate on 2023/10/8
Hi Sarah - Thank you for your review. We hope to welcome you back to our Estate in the future.

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place. Rooms were spacious and clean. The design and layout of the entire hotel was beautiful. Breakfast quality was amazing and the staff, very polite and helpful. Also the hotel is a short drive from Healesville so there are other dining options nearby.
Stayed 1 night in Sep 2023
Response from Balgownie Estate on 2023/9/14
Hi Brenda - Thank you for your lovely feedback. We are so thrilled to hear how much you enjoyed our Estate. We look forward to welcoming you back in the future.

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Balgownie Estate on 2023/9/5
Hi Yoko - Thank you for your kind review!

8/10 Good

Guat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant and bar! The heating/ aircondition unit is too noisy
Stayed 2 nights in Aug 2023
Response from Balgownie Estate on 2023/8/20
Hi Guat - Thank you for your feedback. We will be sure to pass on your concerns regarding the aircon unit to our Operations management team. We look forward to welcoming you back to our Estate in the future.

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Jul 2023
Response from Balgownie Estate on 2023/8/7
Hi Lauren, Thank you for your review. We look forward to welcoming you back to our Estate in the future.

8/10 Good

Payal

Stayed 1 night in Jul 2023
Response from Balgownie Estate on 2023/8/20
Hi Harry - Thank you for your review.

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely peaceful setting.
Stayed 3 nights in Jul 2023
Response from Balgownie Estate on 2023/7/9
Hi Monica - Thank you for your feedback. We are so delighted to hear how much you enjoyed your getaway. We look forward to welcoming you back to our Estate in the future.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, stunning winery, loved the pool. Blinds don’t quite cover bedroom windows and with the lights on all night outside the bedroom is quite light for sleeping.
Stayed 2 nights in Jun 2023
Response from Balgownie Estate on 2023/7/9
Hi Ann - Thank you for your feedback. We are so glad to hear you were able to enjoy all of our facilities. We will pass on your feedback regarding the blinds in the bedroom to our maintenance team for their consideration.

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some additional maintenance / upgrade of the steam room & pool area would be nice. Otherwise a fine spot
Stayed 2 nights in Jun 2023
Response from Balgownie Estate Yarra Valley on 2023/7/2
Hi Andrew - Thank you for your review. We are glad to hear how much you enjoyed your visit. We will be sure to pass on your feedback regarding our pool and stream room area to our Operations manager. We hope to welcome you back our Estate in the future.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2023
Response from Balgownie Estate Yarra Valley on 2023/6/29
Hi Gordan - Thank you for your kind review. We look forward to welcoming you back to our Estate in the future.