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Rating 10 - Excellent. 1266 out of 2372 reviews" "
Lovely reception staff excellent service. Very helpful and the 3 bedroom penthouse was perfect for our girls weekend. Bottle of bubbles in the room on arrival nice touch
Beautiful rooms. Clean and fresh. Friendly and helpful staff. Very happy with our stay.
Angela
Stayed 1 night in Mar 2024
Response from Roger Lee Duty Manager on 2024/4/1
Hi Angela,Thanks for your recent stay with us.I hope to see you again next time.Kind regards,RogerDuty ManagerAdina Apartment Hotel Melbourne
8/10 Good
Andrew
2024/3/27
Andrew
Stayed 3 nights in Mar 2024
Response from Roger Duty Manager on 2024/4/17
Dear Andrew,Thanks for your recent stay with us and for the kind review.I hope to see you again next time.Kind regards,RogerDuty ManagerAdina Apartment Hotel Melbourne
Spacious and very comfortable. It had frig, stove, dishwasher, nice view, fast elevators. Front desk very helpful and quick to respond to any issues. Superb location. We highly recommend it.
William
Stayed 6 nights in Mar 2024
Response from Management on 2024/3/27
Good Morning William,Thank you for your lovely feedback and review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
Hi Andrew, Thankyou for the 5 out of 5 star review! We are glad you enjoyed your stay and we look forward to welcoming you back to our property!Kindest regards,The Adina Apartment Hotel Melbourne
Large and well fit out apartment. Quiet. Extremely clean. Very comfortable beds. Great location with very helpful staff. 10 out of 10 for me.
Deborah
Stayed 2 nights in Feb 2024
10/10 Excellent
Claire
Traveled with family
2024/2/25
Liked: Amenities
Friendly staff, beautiful room, relaxing stay. Thank you
Claire
Stayed 2 nights in Feb 2024
Response from Adina Management on 2024/2/26
Good Afternoon Claire,Thank you for your positive review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
Response from Adina Apartment Hotel Melbourne Team on 2024/2/5
Good Morning Sophia, Thank you for your positive review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
Response from Adina Apartment Hotel Team on 2024/2/5
Good Morning RaymondThank you for your positive review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
It was absolutely breathtaking! Firstly, the entrance itself is beautiful, but our room was perfect. As for our room, the sizing, the view, and the incredibly comfy furniture were brilliant!
Katie
Stayed 1 night in Jan 2024
Response from Reservations on 2024/1/12
Good Evening Katie,Your description of your experience at Adina Apartment Hotel Melbourne truly brightened our day! It's heartening to know that you appreciated not just the entrance, but also found our rooms to be perfect. Your positive comments are indeed encouraging and what we love to hear!Our team strives to provide an exceptional experience for our guests, and your words make it clear that we are on the right track. We hope to have the opportunity to serve you again and continue to meet your expectations.Warm Regards,The Team @ Adina Apartment Hotel Melbourne
Response from Adina Apartment Hotel Melbourne Team on 2024/2/5
Good Morning PaulThank you for your positive review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
10/10 Excellent
Laura
Traveled with family
2024/1/2
Liked: Cleanliness, room comfort
Laura
Stayed 4 nights in Dec 2023
Response from Adina Apartment Hotel Melbourne Team on 2024/2/5
Good Morning LauraThank you for your positive review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
8/10 Good
Radha
Traveled with partner
2024/1/2
Staff was great :) Always ready to help, good communication
Location was not the best as no public transport available close by; but walkable to amenities
Room condition and room aircon could have been better as tainted couch and not much cooling at night..Cleanliness overall was 3.5 to 4
Radha
Stayed 2 nights in Dec 2023
Response from Adina Apartment Hotel Melbourne Team on 2024/2/5
Dear RadhaThank you for your positive review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
Ideal location for Chinatown and Victoria Market. Clean comfortable apartment with plenty of space.
Susan
Stayed 6 nights in Dec 2023
Response from Emily on 2023/12/31
Thank you for the lovely review Susan. We hope to see you back again soon
10/10 Excellent
Sharee
Traveled with family
2023/12/22
Liked: Cleanliness, room comfort
Sharee
Stayed 1 night in Dec 2023
Response from Reception on 2023/12/25
Good Afternoon Sharee,Thank you for your positive review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
8/10 Good
Andrew
Business traveler
2023/12/18
Liked: Cleanliness
Quiet rooms and pretty comfortable. The only downsides were quite slow wifi and probably the cheapest tv I’ve seen in a hotel yet (small, bad picture, free to air only and didn’t support HD channels). Except for these couple of things, can highly recommend.
Andrew
Stayed 6 nights in Dec 2023
Response from Jennifer on 2023/12/20
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the quiet rooms and overall comfort of your stay. It's wonderful to hear that you can highly recommend our hotel.We also want to express our gratitude for your insights regarding the wifi speed and the TV quality. We apologize for any inconvenience caused by the slow wifi and the limitations of the TV. Your feedback is invaluable, and we will certainly look into these areas for improvement to enhance the overall guest experience.We're glad that, aside from these minor issues, you had a positive experience with us. If you have any further suggestions or if there's anything specific you would like us to address, please feel free to reach out.Thank you again for choosing to stay with us, and we look forward to welcoming you back for an even better experience in the future.
Very good apartment.
Possible improvements.
Washer dryer availability in room.as per competitors.
Satellite TV eg Sky.
Decaf tea bags.
Microwave cookware.
Timothy
Stayed 4 nights in Dec 2023
Response from Jennifer on 2023/12/20
Thank you for sharing your positive feedback on your recent stay with us. We're delighted to hear that you found the apartment very good, and we appreciate your insights on possible improvements.Your suggestions are valuable, and we'll certainly take them into consideration as we aim to enhance our guests' experiences. We understand the importance of amenities like a washer dryer in the room, satellite TV options, decaf tea bags, and convenient microwave cookware. We'll explore ways to incorporate these features or alternatives to better meet the needs of our guests.Your input helps us continually improve, and we thank you for taking the time to share your thoughts. If you have any further suggestions or specific details you'd like to provide, please feel free to reach out. We look forward to the possibility of welcoming you back for an even more enjoyable stay in the future.Thank you for choosing our apartment.
8/10 Good
Philippa
Traveled with partner
2023/12/8
Liked: Cleanliness, amenities
Central location. Space to relax after the day.
Philippa
Stayed 3 nights in Dec 2023
Response from Adina Melbourne on 2023/12/11
Dear Philippa,Thank you for your positive review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
Absolutely great place. Easy to find,easy to go out to public transport and shopping . Recommended to all my work colleagues and friends.
Janet
Stayed 1 night in Dec 2023
Response from Adina Melbourne on 2023/12/11
Dear Janet,Thank you for your lovely feedback and review score. We are really pleased that we were able to provide you with an enjoyable stay and we look forward to welcoming you again on your next visit. Warm Wishes, Adina Apartment Hotel Melbourne Team
10/10 Excellent
Kirk
2023/12/1
Liked: Cleanliness, room comfort
Comfortable
Great service, very clean and tidy.
Kirk
Stayed 1 night in Nov 2023
Response from Gyzel on 2023/12/2
Dear Kirk,Thank you for taking the time to share your feedback regarding your recent stay at Adina Melbourne. We are delighted that you enjoyed the room and location. We truly appreciate your input as it helps us to improve our services.Once again, thank you for choosing Adina Melbourne, and we hope to have the opportunity to welcome you back in the future.Warm regards,GyzelDuty ManagerAdina Melbourne
This place actually surprised me, it was close to everything we just walked everywhere amenities were great especially the Gym. Only let down was having to pay parking after paying for the hotel at the same time I know it’s in the city so we didn’t mind but apart from that this place is highly recommended
Vaitulu
Stayed 2 nights in Nov 2023
Response from Gyzel on 2023/12/3
Dear Vaitulu,Thank you so much for taking the time to share your feedback about your recent stay at Adina Melbourne. I am delighted to hear that you enjoyed your stay, the room, the location and our facilities.I'm thrilled to know that you appreciated the service that we provided. We aim to create memorable experiences for our guests, and it's wonderful to hear that this little touch added to your stay. We'll continue to find ways to make your visits even more special.Once again, thank you for choosing Adina Melbourne for your stay. We hope to have the opportunity to welcome you back soon and provide an even more enjoyable experience.Thanks,Gyzel- Duty Manager
the location is excellent. its within walking distance to shopping enclave and crown. lots of eateries , drinking holes around. as for the premise, cleanliness is an issue. particularly the curtains, windows area. curtains should be dust once in awhile and cleaning of the window. i doubt they clean it once a month. the dust accumulated is thick.
Lee Shuang Ivy Junior
Stayed 3 nights in Nov 2023
Response from Gyzel on 2023/12/3
Dear Lee,Thank you for taking the time to share your feedback regarding your recent stay at Adina Melbourne. We are glad that your enjoyed the location, the room and the facilities.We sincerely apologize for the inconvenience you experienced during your stay, and we deeply appreciate your patience and understanding while we worked to address the issues you mentioned.Regarding the issues with the cleanliness of your room, we are disheartened to learn that these matters were not promptly resolved during your stay. We take such feedback seriously and have shared your comments with our housekeeping team to ensure that they are addressed promptly and efficiently moving forward. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations on this occasion.Your feedback is invaluable to us as it helps us improve our services and deliver a better experience to our guests. We hope that you will give us another opportunity to serve you in the future, and we are committed to making your next stay with us exceptional in every way.Once again, we apologize for any inconvenience you faced during your stay, and we appreciate your understanding and patience during this challenging time. Please do not hesitate to reach out to us directly if you have any further concerns or if there is anything else we can assist you with.Warm regards,GyzelDuty ManagerAdina Melbourne
Dear Guest,Your compliment regarding our property is much appreciated. Our location is indeed one of the aspects we are very proud of. It's delightful to know that it has added to your positive experience.Your feedback is valued and we would be more than happy to welcome you again on your next visit to Melbourne.Kind regards,JenniferDuty Manager Adina Apartment Hotel Melbourne
One of the best properties I have stayed at staff are very welcoming and comforting, the place was spotless on arrival no disturbances what so ever. 10/10
Kaiden
Stayed 1 night in Nov 2023
Response from Corinne on 2023/11/21
Dear Kaiden,Thank you for taking the time to provide such wonderful feedback.We are so pleased you found our staff to be welcoming and comforting.We look forward to welcoming you back soon!Warm regards,Corinne - Duty Manager Adina Apartment Hotel Melbourne
I received both an email and text message advising me of my upcoming stay, in neither of these communications did they explain that there would be no air flow or air-conditioning available.
I find this to be extremely poor management and should have been advised in the communications of this. Not as I was standing at the reception desk checking in. I would have cancelled and rebooked alternative accommodation. No offer for any compensation.
Marissa
Stayed 2 nights in Nov 2023
Response from Reception on 2023/11/19
Dear Marissa,Thank you for bringing your recent experience to our attention. We sincerely apologize for any inconvenience you faced during your stay due to the lack of air flow or air-conditioning, and we appreciate your feedback.We understand the importance of clear communication, and we regret that this aspect was not adequately addressed in the pre-arrival notifications. Your concerns have been shared with our hotel manager Nigel Maxey, and we assure you that steps will be taken to enhance our communication processes to prevent such oversights in the future.Warm regards,Adina Apartment Hotel Melbourne
Thanks for your wonderful review Graeme.We look forward to welcoming you back soon!
8/10 Good
Helen
Traveled with group
2023/10/17
Liked: Cleanliness, room comfort
Helen
Stayed 3 nights in Oct 2023
Response from Reception on 2023/11/19
Thanks for your feedback, Helen!
8/10 Good
Basit
2023/10/9
Liked: Room comfort
Basit
Stayed 2 nights in Oct 2023
Response from Gyzel on 2023/10/10
Dear Basit, thank you for taking the time to leave us this review. I am glad to hear that you enjoyed the room and location. We do pride ourselves on providing an enjoyable stay to our guests. Thank you for providing us with your feedback, it will help us to ensure we can maintain and provide enjoyable stays going forward. We hope to welcome you again. Kind regards, Gyzel - Duty Manager
Dear Lemani, thank you for taking the time to leave us this review. I am glad to hear that you enjoyed the room and location. We do pride ourselves on providing an enjoyable stay to our guests. Thank you for providing us with your feedback, it will help us to ensure we can maintain and provide enjoyable stays going forward. We hope to welcome you again. Kind regards, Gyzel - Duty Manager
Was able to walk to everywhere over the weekend. It was such nice weather and the hotel was well positioned.
The room was good too and a very comfy bed indeed.
Would certainly stay there again.
Johanna
Stayed 2 nights in Sep 2023
Response from Gyzel on 2023/9/25
Dear Johanna, Thank you for taking the time to leave us this review. I am glad to hear that you enjoyed the room and location. We do pride ourselves on providing an enjoyable stay to our guests. Thank you for providing us with your feedback, it will help us to ensure we can maintain and provide enjoyable stays going forward. We hope to welcome you again. Kind regards, Gyzel - Duty Manager
4/10 Poor
Seung woo
Business traveler
2023/9/17
Disliked: Cleanliness, room comfort
Seung woo
Stayed 1 night in Sep 2023
Response from Gyzel on 2023/9/20
Dear Seung, Thank you for taking the time to leave us this review. I am glad to hear that you enjoyed the room and location. We do pride ourselves on providing an enjoyable stay to our guests. Thank you for providing us with your feedback, it will help us to ensure we can maintain and provide enjoyable stays going forward. We hope to welcome you again. Kind regards, Gyzel - Duty Manager
6/10 Okay
Andrea
Traveled with family
2023/9/12
The accommodation did not reflect the price!
Andrea
Stayed 1 night in Sep 2023
Response from Gyzel on 2023/9/25
Dear Andrea, Thank you for taking the time to leave us this review. I am glad to hear that you enjoyed the room and location. We do pride ourselves in providing an enjoyable stay with our guest. We will definitely address all the concerns you have mentioned above. Thanks you in providing us your feedback it will help us to ensure we can maintain and provide an enjoyable stay. Hope to welcome you again. Kind regards, Gyzel- Duty Manager
Dear Yujin Thank you for taking the time to leave us this review. I am glad to hear that you enjoyed the room and location. We do pride ourselves on providing an enjoyable stay to our guests. Thank you for providing us with your feedback, it will help us to ensure we can maintain and provide enjoyable stays going forward. We hope to welcome you again. Kind regards, Gyzel - Duty Manager
Adina on queen street was nice accomodation. The room we booked was the premier 2 bedroom with city views on the top floor. The room was clean and comfortable.
Customer service was great, the whole time those working at the desk were very kind and helpful. Made check in very easy.
My only qualm about this apartment is the amenities. Pool area in fine very basic. The sauna is in an odd spot away from pool but that may not be a problem for others but it was for. Also the pool was under maintenance when we wanted to swim, right at what I would think is peak time for swimming. That was a little disappointing.
Other than that the property has a nice lobby, service was great and rooms were also nice and was safe. I would rate this property a 3.8 stars.
Jade
Stayed 2 nights in Aug 2023
Response from Gyzel on 2023/9/25
Dear Jade, Thank you for taking the time to leave us this review. I am glad to hear that you enjoyed the room and location. We do pride ourselves on providing an enjoyable stay to our guests. Thank you for providing us with your feedback, it will help us to ensure we can maintain and provide enjoyable stays going forward. We hope to welcome you again. Kind regards, Gyzel - Duty Manager
6/10 Okay
jon
Business traveler, Traveled with family
2023/7/31
Disliked: Room comfort
Needs some maintenance
The heating didn't work, they had a small fan heater for the whole apartment instead.
In the bathroom, the ceiling panel was removed, so you could see all inside the ceiling.
The handle of the drawer in the kitchen was broken.
Good things: location!
jon
Stayed 2 nights in Jul 2023
Response from Gyzel on 2023/9/25
Dear Jon, Thank you for taking the time to leave us this review. I am glad to hear that you enjoyed the room and location. Our sincere apologies with the heating didnt work. We do pride ourselves in providing an enjoyable stay with our guest. We will definitely address all the concerns you have mentioned above. Thanks you in providing us your feedback it will help us to ensure we can maintain and provide an enjoyable stay. Hope to welcome you again. Kind regards, Gyzel- Duty Manager
Dear Thomas Thank you for taking the time to leave us this review. I am glad to hear that you enjoyed the room and location. We do pride ourselves on providing an enjoyable stay to our guests. Thank you for providing us with your feedback, it will help us to ensure we can maintain and provide enjoyable stays going forward. We hope to welcome you again. Kind regards, Gyzel - Duty Manager
Customer service was great with all staff friendly and helpful. Rooms were attended to daily, and impressed that they picked up glasses etc and placed them in the dishwasher. Property was central to all activities with tram service easy to navigate. Would stay here again if coming to Melbourne.
Janine
Stayed 3 nights in Jun 2023
Response from Brandon on 2023/7/5
Dear Janine, We appreciate you taking the time to share your experience here with us and thank you for your 05/05 rating! We hope to see you again in the near future. Once again, thank you for a fabulous review and wishing you a pleasant week ahead.
Hotel is great, underground Carpark is in same building which is good but is extremely tight to move around in. Staff were very amenable and willing to help. Room everything we wanted.
Sharee
Stayed 3 nights in May 2023
4/10 Poor
Saba
Traveled with family
2023/5/12
Liked: Cleanliness, amenities
I booked a city view room but I received a very low level room with no view as described