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Reviews of Adelphi Hotel

4.5 out of 5
Adelphi Hotel
187 Flinders Lane, Melbourne, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 525 out of 706 reviews" "
Rating 8 - Good. 125 out of 706 reviews" "
Rating 6 - Okay. 39 out of 706 reviews" "
Rating 4 - Poor. 14 out of 706 reviews" "
Rating 2 - Terrible. 3 out of 706 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley Ann, Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and lots of bonus inclusions in stay
Stayed 2 nights in Apr 2024
Response from Adelphi Hotel on 2024/4/19
Dear Ashley,Thank you for your five-star review. We are delighted to hear that you enjoyed your stay with us. Thank you for choosing us as you hotel accommodation in the city.Kind regards,Iliesa Hatuku

10/10 Excellent

Elana Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Adelphi Hotel on 2024/4/18
Dear Elana, thank you for your taking the time to share your 5/5 scores which we appreciate. We thank you for your staying with us and we trust to welcome you back soon in the not-too-distant future.Kind regards,Iliesa Hatuku - Assistant Manager

10/10 Excellent

Emma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice little boutique hotel made you feel at home straight away. The staff are amazing and always very polite with smiles on their faces. Was not to keen on the workers on the road starting early morning like 5/6am but that’s not the hotels fault.
Stayed 5 nights in Mar 2024
Response from Adelphi Hotel on 2024/3/29
Dear Emma,Thank you for taking the time to share your experience with us. We are glad to hear that you had a great stay and thank you for your 5/5 scores. We look forward to welcoming you back in the not-too-distant future.Kind regards,Iliesa Hatuku - Assistant Manager

8/10 Good

Katina, Jumeirah 1

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adelphi Hotel on 2024/3/7
Dear Katina,Thank you for your 4/5 score rating of your recent stay at Adelphi Hotel as this will help us improve our services and product to better serve you.Kind regards,Iliesa Hatuku - Assistant Manager

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great amenities and love the little complimentary additions of the snack bar and mini fridge goodies. Rooftop pool was perfect. Service was amazing and the place smells fantastic! Will definitely stay again.
Stayed 1 night in Feb 2024
Response from Adelphi hotel on 2024/3/29
Dear Monica,Thank you so much for your 5/5 score review. We are delighted to hear that you had a positive experience with us and we look forward to welcome you back in the not-too-distant future.Kind regards,Iliesa Hatuku - Assistant Manager

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the stay
Nicely positioned on Flinders Lane, close to Fed Square, Rod Laver Arena, food spots like Degraves. Service was impeccable, we had a 1 year old with us and needed help getting his pram up the stairs, many staff helped. Also offered a welcome drink and nice pool facilities too. Other than not having a lift from ground floor, overall experience was great.
Stayed 3 nights in Jan 2024

8/10 Good

rachel

Liked: Staff & service, room comfort
Great location and friendly staff
The location is perfect - close to the free trolley and lots of good eating spots. Adelphi is creatively appointed. Nice to have free espresso, water and snacks in the room. Walls are somewhat thin and shower water was apt to go cold, then hot again without notice. That said, we would stay here again.
Stayed 7 nights in Jan 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Seventh stay. That speaks for itself!
Stayed 4 nights in Jan 2024
Response from Adelphi Hotel on 2024/3/7
Dear S,Thank you for choosing us as your host. We’re glad to hear that you have given us a 5/5 rating experience. We look forward to welcoming you back to in the near future.Kind regards,Iliesa Hatuku - Assistant Manager

10/10 Excellent

angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Adelphi Hotel on 2024/3/7
Dear Angela,Thank you so much for your five-star rating. We are delighted to hear that you had a positive experience with us. Hope to welcome you back soon.Kind regards,Iliesa Hatuku - Assistant Manager

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Adelphi Hotel on 2024/3/7
Dear Emma,Thank you for taking the time to share your 8/10 score of your recent stay as this will help us improve our overall service and products at the hotel.Kind regards.Iliesa Hatuku - Assistant Manager

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and unique. Bed was super comfy. Loved the breakfast and snacks in the room. Staff were genuine and caring. Central to everything. We loved our citystaycation!
Stayed 2 nights in Jan 2024
Response from Adelphi Hotel on 2024/3/7
Dear Jamie,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.Kind regards,Iliesa Hatuku - Assistant Manager

10/10 Excellent

Rustam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again!
Stayed 1 night in Jan 2024
Response from Adelphi Hotel on 2024/3/6
Dear Rustam,Thank you for taking the time to share your feedback on your stay at Adelphi Hotel and we appreciate your 5/5 score. We look forward to welcoming you back. Kind regards,Iliesa Hatuku - Assistant Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
Love this tiny boutique hotel! Great location walking to attractions,restaurants and shopping. Super comfortable, lots of freebies upon arrival, friendly and helpful staff. Rooftop pool! Can’t say enough good!
Stayed 1 night in Jan 2024
Response from Adelphi Hotel on 2024/3/6
Dear Thomas,Thank you for your sharing with us your recent experience. We are delighted to hear that you have enjoyed your stay and hope to welcome you back in the not-too-distant future.Kind regards,Iliesa Hatuku - Assistant Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Tenielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Brilliant location close to restaurants, bars and places of interest. friendly staff. Nice inclusions such as mini bar snacks and non alcoholic drinks. Rooms a little tired. Great parking option next door - just ask for follow up ticket from hotel Reception desk for discounted parking ( $16).
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service
Probably a little overpriced
Stayed 2 nights in Dec 2023

10/10 Excellent

Darrell L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Melbourne
Great location, very stylish. Staff is extremely helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Georgina

Stayed 1 night in Dec 2023

8/10 Good

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Liked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

Jillian

Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Stayed 3 nights in Nov 2023
Response from Adelphi Hotel on 2023/12/3
Dear Michelle, thank you for your 10/10 score of your recent stay and we hope we have made a great impression to you. We look forward to welcoming you back.Kind regards,Adelphi Hotel Team

10/10 Excellent

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business in Melbourne
Great hotel in the centre of Melbourne CBD. Close to all restaurants and cafes and a short walk to all transport options and shopping. Nice and quiet and very spacious room. Reception staff were very friendly and check in and check out was very quick and easy
Stayed 1 night in Nov 2023
Response from Sumu Gayesha - Guest Services on 2023/11/13
Thank you Arthur for sharing a review of your recent experience. Our team here at Adelphi Hotel is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and vibe
Stayed 2 nights in Nov 2023
Response from Sumu Gayesha - Guest Services on 2023/11/13
Thank you Colin for sharing this positive review. We appreciate our location here in Melbourne just as much as you do. We hope you’ll stop by again soon when you’re in the neighbourhood.

6/10 Okay

Gilad

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Had a good stay. Staff are very friendly. Property is little tired and rooms are in need of a face lift.
Stayed 2 nights in Nov 2023
Response from Adelphi Hotel on 2023/11/6
Dear Gilad, thank you for taking the time to share your review of your recent stay. We appreciate your valuable feedback and we are also excited to share that there are ongoing changes within the hotel premises to provide all our guests with an exceptional product.Kind regards,Adelphi Hotel Team

10/10 Excellent

Ashtan

Stayed 3 nights in Oct 2023
Response from Adelphi Hotel on 2023/11/6
Dear Ashtan, Thank you for your 10/10 score and we appreciate you for taking the time to share this with us.Kind regards,Adelphi Hotel Team

10/10 Excellent

Renee

Stayed 1 night in Oct 2023
Response from Adelphi Hotel on 2023/10/31
Dear Renee,Thank you for taking the time to sharing your 10/10 score on your recent stay with us. We thank you for choosing us your home away from home.Kind regards,Iliesa Hatuku - Assistant Manager

10/10 Excellent

Cathryn

Traveled with group
Liked: Cleanliness, staff & service
Booked a weekend stay in the city - fantastic position as right in the heart for all the restaurants, shopping and theatres. Rooms were very spacious and clean. Bed super comfortable and complimentary mini bar and welcome drink really well received after a long day. Hotel has cocktail bar downstairs which is discounted for guests and heavily discounted parking which is right next door to hotel. Fabulous boutique hotel. Well done Adelphi.
Stayed 2 nights in Oct 2023
Response from Adelphi Hotel on 2023/10/8
Dear Cathryn,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Adelphi Hotel and we are glad that we made a great impression on your stay. Kind regards,Adelphi Team

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room. Jimmy the night manger so friendly and nice 👍
Stayed 3 nights in Oct 2023
Response from Adelphi Hotel on 2023/10/8
Dear Terry,Thank you for your great review. At Adelphi Hotel, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Jimmy to give him the recognition that he deserves. He was delighted to hear your feedback. We look forward to welcoming you back in the near future.Kind regards,Adelphi Team

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Adelphi Hotel on 2023/10/1
Dear Martin, thank you for taking the time to share your score on your recent stay with us as its highly appreciated. We thank you for your choosing to stay with us and hope to welcome you back in the future.Kind regards,Adelphi Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing from check-in to check-out. Beautiful room and a grand piano playing while we had cocktails in the bar. Perfect for a weekend in the city without needing to use a car.
Stayed 2 nights in Sep 2023
Response from Adelphi Hotel on 2023/9/25
Dear Rebecca,Thank you for sharing your recent experience with us. We are so pleased to hear that you found our services & room to your liking as we greatly appreciate your kind review. We have already share this with all our team. We look forward to welcoming you back again soon. Kind regards,Adelphi Team

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Adelphi Hotel on 2023/9/25
Dear Julie,Thank you for taking a moment to share your review score with us as this will help us improve guest experience in the future.We thank you for choosing to stay with us.Kind regards,Adelphi Team

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Wonderful hotel in great central location, within walking distance to major city attractions, cafes & restaurants. Room was spacious and well laid out and the complimentary mini bar (non-alcoholic) & snacks replenished daily is very generous. Staff were always friendly and helpful. Couldn't fault this hotel & would definitely stay here again.
Stayed 4 nights in Sep 2023
Response from Adelphi Hotel on 2023/9/21
Dear Rosemary,Thank you for taking the time to share your recent stay with us. We are delighted to hear that you had a wonderful and enjoyable experience and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regards,Iliesa Hatuku - Assistant Manager

6/10 Okay

Emily

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Most disappointing thing was not giving you any information on parking. Upon arrival we could see a parking facility and went in there to see you have to pay $85 for 4 hours or more. Which wasn’t ideal. I asked at the desk about the parking and they were very helpful and give you a validation ticket. To put in with your parking ticket to only pay $16 which is a better saving. But misleading when they don’t have anything stating you still have to pay for your parking each day while using the parking lot. The finished on the room weee a bit rough and black mould was in all the silicone in the shower. I’m not usually overly picky but was let down with this one. Staff are amazing thought and still a very beautiful hotel on the reception level.
Stayed 1 night in Sep 2023
Response from Adelphi Hotel on 2023/9/16
Dear Emily, thank you for taking a moment to share of your recent stay at Adelphi Hotel. We’re disappointed to hear that some of our facilities wasn’t exactly to your liking and we appreciate your valuable feedback. This has been shared to our management. Therefore, we are excited to that we are in the process of undergoing some wonderful changes within the hotel facilities and we do hope that you will visit us in the near future to experience it once again. Thanking you for choosing us to be your host.Kind regards,Adelphi Team

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location free parking really nice room with free treats and friendly staff
Stayed 1 night in Sep 2023
Response from Adelphi Hotel on 2023/9/15
Dear Stuart, Thank you for taking a moment to share your recent experience. We are glad to hear that you had an enjoyable stay and we look forward to welcoming you back in the not-too-distant future.Kind regards,Adelphi Team

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
A little tired but otherwise good. Breakfast was great. Great location.
Stayed 1 night in Sep 2023
Response from Adelphi Hotel on 2023/9/9
Dear Virginia,Thank you for your taking a moment to provide a review of your recent stay. We appreciate your feedback as this will help us improve our service to better serve you. Furthermore, we are excited to share that we are in the process of some major changes within the hotel facilities and hopefully, we can be your host again in the future.Kind regards,Adelphi Team

10/10 Excellent

Laurie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Sep 2023
Response from Adelphi Team on 2023/9/8
Dear Laurie, Thank you for taking a moment to provide a score on your recent stay at Adelphi Hotel as we are honored to be your host.Kind regards,Adelphi Team

8/10 Good

Nicola

Stayed 1 night in Aug 2023
Response from Adelphi Hotel on 2023/9/20
Dear Nicola, Thank you for taking the time to share you review score of your recent stay as we much appreciated. We look forward to welcoming you back in the not-too-distant future.Kind regards,Adelphi Team

10/10 Excellent

Jenni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Can’t rave enough about the wonderful staff - nothing too hard. And OMG - a coffee machine!
Stayed 1 night in Aug 2023
Response from Adelphi Hotel on 2023/8/22
Dear Jenni, thank you for taking the time to share your recent experience at Adelphi Hotel. We are glad to hear that you had a wonderful stay as our team always prides themselves in providing high customer service to all our guests. We hope to welcome you back in the not-too-distant future.Kind regards,Iliesa Hatuku - Assistant Manager

10/10 Excellent

Lenore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Adelphi Hotel on 2023/8/10
Dear Lenore,Thank you for taking the time to share your rating on your recent stay with us. We appreciate it so much and we look forward to welcoming you back.Kind regards,Adelphi Team

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Adelphi Hotel on 2023/7/28
Dear Marie,Thank you for taking the time to share your review. We thank you for choosing to stay with us.Kind regards,Adelphi Team

10/10 Excellent

Dee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Adelphi Team on 2023/7/15
Dear Dee, Thank you for your review rating and we look forward to welcoming you back in the not-too-distant future.Kind regards,Adelphi Hotel Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Adelphi Team on 2023/7/15
Dear Lisa,We thank you for taking the time to rate you recent stay with us and we also would like to thank you for choosing us as your host in Melbourne.Kind regards,Adelphi Hotel Team

10/10 Excellent

julie

Stayed 1 night in Jun 2023
Response from Adelphi Hotel on 2023/7/18
Dear Julie,We appreciate your score review on your recent stay. Thanking you for choosing to stay with us.Kind regards,Adelphi Team

10/10 Excellent

Steve

Stayed 1 night in Jun 2023
Response from Adelphi Team on 2023/7/3
Dear Steve,Thank you for choosing us for with us and providing us with a great score of 10/10. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Adelphi Hotel in the not-too-distant future.Kind regards,Adelphi Hotel Team

6/10 Okay

Taras

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great beds and location. However, we paid extra for welcome drink and mini bar. When we arrived we were told bar was closed and mini bar contained no alcohol. We were told we could be given a bottle of beer or a glass of wine to take to our room. For what we paid, I have had better value and service for a lot less money.
Stayed 1 night in Jun 2023
Response from Adelphi Team on 2023/7/15
Dear Taras,Thank you for taking the time to provide valuable feedback about your recent stay. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.Kind regard,Adelphi Hotel Team

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a really friendly place to stay, easy to check in and out, great bar / restaurant downstairs too. Car park right next door - very handy for an cbd place. Highly recommend and we'll stay again.
Stayed 1 night in Jun 2023
Response from Adelphi Team on 2023/7/3
Dear John,Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Adelphi Hotel. We look forward to welcoming you back in the near future.Kind regards,Adelphi Hotel Team

10/10 Excellent

Wayne

Stayed 1 night in Jun 2023
Response from Adelphi Team on 2023/7/15
Dear Wayne,We thank you for taking the time to share your rating on your recent stay with us, its much appreciate. Thank you for choosing us as your preferred hotel accommodation.Kind regards,Adelphi Hotel Team

8/10 Good

Malcolm

Liked: Cleanliness
I don’t like to be charged on arrival at a $495 per night hotel (do u not trust me?) - nor on my partner’s birthday for the reception to loudly state the charges!? Hotel good but not quite as great as once was
Stayed 1 night in Jun 2023
Response from Adelphi Hotel on 2023/6/14
Dear Malcolm, thank you for taking the time to share your feedback. We regret that you were disappointed with the value of our service. We aim to provide all of our guests with a high-quality experience and please do not hesitate to directly contact the team for any of your future booking so we can make it seamless as possible. Thanking you for choosing to stay with us.Kind regardsAdelphi Hotel Team

10/10 Excellent

Ourania

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, the staff were fabulous. The room was clean and quiet, I loved that it was small and boutique. Thanks, I’ll be back!
Stayed 1 night in May 2023
Response from Adelphi Team on 2023/6/5
Dear Ourania, thank you for taking a moment to share your recent stay with us. Our team are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regards,Iliesa Hatuku - Assistant Manager