By far the worse hotel experience I have had in my last 40 years of traveling, the food was very poor quality, when we arrived at the restaurant, most of the items are gone or very little left .
We paid the food we did not use the facilities.
We paid the upgrade,and paid for we did not get . Saud promised us new room, he told us the room is not ready , after couple hours we checked out of our room to know the room is not there , they had a change of heart .
The only person who refused to give us the room won’t even tell us his name . He was very dismissive and short walked away and ignored us .
In the end was not what this hotel promised to be , should be 2 star hotel due to the staff behavior toward many guests not us only .
Would not recommend it to any person. Many hotels in the surrounding neighborhoods are by far much better staffed.