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Reviews of Hotel Gyokusen

3.5 out of 5
Hotel Gyokusen
53-2 Tamatsukuri Tamayucho, Matsue, Shimane-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 346 reviews" "
Rating 8 - Good. 133 out of 346 reviews" "
Rating 6 - Okay. 22 out of 346 reviews" "
Rating 4 - Poor. 9 out of 346 reviews" "
Rating 2 - Terrible. 6 out of 346 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kazuaki

Stayed 1 night in Nov 2023

2/10 Terrible

Kenichi

Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and atmosphere!
Stayed 2 nights in Aug 2023

10/10 Excellent

Hidekazu

Stayed 1 night in Jun 2023

8/10 Good

tomomi

Stayed 1 night in Jun 2023

10/10 Excellent

YURIKO

Stayed 1 night in Jul 2022

10/10 Excellent

SUMIKA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
友人と
お部屋もお庭も綺麗でスタッフの方の対応も素晴らしくて最高でした。また行きたいです。
お庭
お庭の神社
ラウンジ
Stayed 1 night in Jul 2022

10/10 Excellent

Mizuo

Stayed 1 night in Jun 2022

8/10 Good

SACHIKO

Stayed 1 night in May 2022

10/10 Excellent

Akimitsu

Stayed 1 night in May 2022

4/10 Poor

TORU

Stayed 1 night in Jan 2022

8/10 Good

Keiko

Stayed 1 night in Dec 2021

10/10 Excellent

satoshi

Stayed 1 night in Dec 2021

10/10 Excellent

kumi

Stayed 1 night in Nov 2021

10/10 Excellent

SACHIYO

Stayed 1 night in Oct 2021

10/10 Excellent

HIDEAKI

Stayed 1 night in Oct 2021

10/10 Excellent

Kousuke

Stayed 1 night in Sep 2021

10/10 Excellent

TANIOKA

Stayed 1 night in Sep 2021

10/10 Excellent

Yuya

Stayed 1 night in Sep 2021

10/10 Excellent

SHINYA

Stayed 1 night in Aug 2021

10/10 Excellent

YUSUKE

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お世話になりました
Stayed 1 night in Aug 2021

10/10 Excellent

Takuto

Stayed 1 night in Aug 2021

6/10 Okay

SHUZO

Stayed 1 night in Jul 2021

6/10 Okay

Akinori

Stayed 1 night in Jul 2021

10/10 Excellent

KEIKO

Stayed 1 night in Jul 2021

8/10 Good

TOSHIAKI

Stayed 1 night in Jul 2021

10/10 Excellent

JUN

Stayed 1 night in Jun 2021

10/10 Excellent

hiroshi

Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I like the facilities in the hotel. The hot spring is really enjoyable. The breakfast buffet is good. Because there are so many people, make sure you go down and eat before 730 am. Otherwise, you might need to line up don't know the waiting time. The staff speak limited English, but it does not affect the overall communication.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was outstanding. Excellent value for the money. Had a western and Japanese room. Both were large and comfortable.
Stayed 1 night in Nov 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most people stay here for the Onsen but we didn't try it. It is a 25 minute walk to the train station but they do a shuttle service to pick you up when you arrive and leave and also some set times in the mornings. Lovely surroundings. Breakfast caters for Japanese and Chinese preferences - not much for Europeans.
Stayed 4 nights in May 2019

10/10 Excellent

jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Onsen Hotel!
Centrally located in a charming Onsen Town, Gyokusen offers excellent baths, spacious rooms, and high-speed Internet. The staff is friendly, and maintenance and upkeep are very good. This is a big hotel with many guests, but it is still a great place for a relaxing weekend!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Wing Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
It’s on the onsen street, the major spot in the area. The hostel provides 2 public hot spring. The facility and staff are good. There are also traditional performance at 9pm.
Stayed 2 nights in Jan 2019

10/10 Excellent

K C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

J M Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Fine overall but not good for sleeping
Room is really dry even a humidifier was provided. Pillows were small but hard whichled to neck pain. Air conditioning only with warm wind thus we needed to open the windows.

10/10 Excellent

Gilad, Kiryat Ono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Excellent and authentic experience. Very nice staff. Clean. Very nice onsen.
Response from gyoksen on 2015/9/25
Thank you very much for staying at The Hotel Gyoksen. We are looking forward to serve you again in the near future. Thank you again. Best regards

6/10 Okay

RIKA

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ゆったりくつろげる 庭も散策でき良かった アルコールのフリードリンクもありがたかった
Stayed 1 night in Apr 2024

4/10 Poor

kenichiro

Traveled with partner
Liked: Staff & service
Good
Stayed 1 night in Mar 2024

10/10 Excellent

ともひさ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル設備、スタッフ対応ともとても良かったです。
Stayed 1 night in Mar 2024

8/10 Good

シゲフミ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです
Stayed 1 night in Mar 2024

2/10 Terrible

ちづる

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
温泉を楽しみに宿を選びました。素泊まりでしたが、スタッフさんの対応も良く気持ち良く泊まる事が出来ました。温泉もゆっくり入れて癒されました。
Stayed 1 night in Feb 2024

8/10 Good

yumi

Liked: Cleanliness, staff & service, property conditions & facilities
館内は、清潔感があり、スタッフの対応も良かった。去年に続いて2度目の宿泊でしたが、最後の締めくくりでリフレッシュできて満足です。
Stayed 1 night in Dec 2023

8/10 Good

カズミ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
料理が凝った物でます でも、高い
Stayed 1 night in Jan 2024

10/10 Excellent

chu yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
英文可溝通 遇到JR停駛，飯店人員幫忙告知交通方式非常親切
Stayed 1 night in Dec 2023