Suite, 1 King Bed | Living area | 49-inch LCD TV with digital channels, TV
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Reviews of Great Cedar Hotel at Foxwoods

3 out of 5
Great Cedar Hotel at Foxwoods
350 Trolley Line Blvd., Mashantucket, CT

Reviews

8.0

Very Good

Rating 10 - Excellent. 413 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
It was great for proximity to casino and ease of coming and going. Check in took some time but that is understandable considering the current pandemic. The room was OK, but for the price I expected more. I usually stay 5 minutes down the road for half the cost and the room is exactly the same. If the rooms cost the same I would stay again for convenience, but if they are not the same I will continue to stay down the road
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that everything had stickers indicating items were sanitized. Overall the room was good. My one complaint is the loud seagulls that conjugated right outside the window on the roof of the adjacent building - disrupted sleep.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Overall had had great time, and appreciated the location and easy accessibility to the the shopping,dinning, and casino areas.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked that it was convenient to the rest of Foxwoods. The rooms are really dated. The thermostat is still a knob you turn from hot to cold like in the 90s. Above the bed there was a blinking white light that drove me crazy at night. It illuminated every 3 seconds or so and it was directly over the bed. It was the only hotel where it's valet services and parking lot garage was closed. That will be the first and last time I ever choose the Great Cedar. I will choose Grand Pequot or Fox Tower instead.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
No food options, charged the wrong amount for my room, staff unavailable to speak to, rude receptionist at check in
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Great Cedar isn’t as well maintained as the Grand Pequot or Fox Tower. We stayed in a room facing the roof and there were birds that kept us up all night. Our heat didn’t work and our room didn’t come with a do not disturb sign and no one seemed to be able to provide us with one. The front desk told us they’d have one slid under our door and they never did and housekeeping didn’t have any. I could also hear people singing in the room next to us. I was quite disappointed with this stay.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It should have been told that pools were closed and many amenities. However we were required to pay a resort fee even though many things were closed. Also should have been told many places in the casino were closed as well.
Stayed 1 night in Jun 2021

2/10 Terrible

Marshall

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was a little disappointed that had to find parking and carry own bags because valet service not available along with other things not in full capacity yet
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Stayed 1 night in May 2021

6/10 Okay

DONALD

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage was difficult to find from the main entrance... we drove around three times before we found it. I was using my phone for directions.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
The view is under construction plus the great cedar is second class no valet, self parking garage is very far from main lobby
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
limited dining and social amenities. VERY long check in processes. We were waiting in line for over 30 minutes to check in ----then was told we would have to wait for a text to tell us we could come and get our room key.. This process/que took another 30 minutes. Believe that Foxwoods could have avoided many unsatified people after the years they have been in business as it was not a staffing shortage issue.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Customer service front desk
Stayed 1 night in May 2021
Response from Hotel Management on 2021/5/14
A member of hotel management would like to discuss your experience with you. Could you please provide us your contact information so they may reach out to you? Thank you!

10/10 Excellent

david

Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 1 night in May 2021

2/10 Terrible

Lydia

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I seriously couldn’t find anything wrong everything was great and convenient
Stayed 1 night in May 2021

8/10 Good

Kristen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think that the best part of this hotel room is its cheap, but you are not missing out on the action. I have stayed at the Fox Tower before, and this is much cheaper and worth the difference in price! I had a great time, the rooms were clean and modern, and there really wasn't anything to complain about. Well worth the price, had a great time!
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
There were only two people checking people in took me 15 mins to get checked and I was late for my reservations I had for 7 because of it.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was a rainy day and I guess they have issue with the building bc there was some leaks in the ceiling
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was a good size with a cute window seat. The room was also dated looking, had terrible air/heat system. No USB ports and not enough outlets on the stand between the beds. The shower made a whistling sound when turned on and some of the tile was broken in the bathroom. One of the outlets was broken in the main room and refrigerator did not cool very fast but did eventually work. Lighting was pretty poor also
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night weekday.
Quite and peaceful. I came with my family/ friends who loves the casino. I enjoyed reading in the cozy room.
Stayed 1 night in Mar 2021

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, room comfort
Bad View from Room
Good but we did not have a nice view from our room. Our view was staging and construction equipment stored on lower floor roof
Stayed 1 night in Mar 2021

8/10 Good

Renee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here will visit again Recommend to all. Hit it big IN The casino
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room was large but very outdated. For starters, the red sofas by the corner windows are shredded through wear and tear. The corner windows house all the wind howls and kept us up at night. There was a huge gap under the front door. The faucets and shower casing that were once a beautiful gold are now rusted and the tub is yellowing. The beds were made fresh an we had sufficient towels. The sheets were like sleeping under newspapers, they were so stiff.The carpets are outdated and the wallpaper has been re-glued so many times all you see are glue stains along the edges. The staff need to deep clean these rooms at least monthly-the walls and ceilings were stained with food and fingerprints. I would suggest you bring disinfectant wipes and tub cleaner. I wiped EVERYTHING down especially the jetted tub (gross!) before I used it. I am disappointed that we didn't get a special note or maybe a balloon or two as I reserved the room for my husband's 50th birthday and let them know via message as well. We paid a hefty price, it would have been nice to have a personal touch to welcome us.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was lit in the suite. Cedars is overpriced for Foxwoods' definition of "fine dining". Scorpion Bar is a better option.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

4/10 Poor

Tabitha

Traveled with family
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!!! Definitely be back soon!! Great bartenders too! Food was awesome!!!
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel needs many updates, furniture needs replacing or refinishing. Wall paper in Hallways as well as rooms need replacing. Paint is chipping or bubbling. Paint job overall not well done. Vending machines not giving items selected. Different product in chosen selection. Pillows too firm. Sometime in the air irritated or eyes. Air/heating unit was not working well. Tried to adjust and couldn't. Didn't sound good. Shower head was the best thing in the room. Clean towels. Bed was comfortable.
Stayed 1 night in Feb 2021

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The OK Cedars Hotel
The hotel was pretty standard. The room was clean except for a large stain on a chaise lounge. The staff was very accommodating and changed our room to fit our special request. The phone in the room did not work and we did not receive a comforter blanket, but that may have something to do with Covid restrictions. Overall, the room served it's purpose. Staff was very knowledgeable and helpful.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, loved how windows can open up for fresh air
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and very clean. I just wish they had a tv channel for kids.
Stayed 1 night in Feb 2021

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There were clumps of hair in the bathroom. The phone didn’t work and management was not accommodating.
Stayed 1 night in Feb 2021