We stayed 6 nights at Hawks Cay Resort in the Family Oasis with our two kids and overall enjoyed our stay. The resort felt like a 5-star property from arrival. Check-in was quick, the bellhop was helpful, and our room was clean, well-located near the pool, and ready early. The family atmosphere was wonderful; guests looked out for each other’s kids, which made us feel safe. We loved the lagoon, beach, and watching dolphins, though interaction wasn’t allowed.
We were aware the kids club and one pool were closed. Food and drinks on-site were expensive and sometimes sold out later in the day. We had a 20% discount that wasn’t applied automatically, which caused frustration but was eventually credited. The resort became crowded by the weekend, making pool service slow and café lines long.
Dining highlights: Angler & Ale was decent and convenient; Salt + Ash was disappointing, food arrived out of order, and portions/quality didn’t match the steep prices. Tiki bar staff were hardworking, and portions were family-friendly. Off-resort amenities are 15–20 min away; we enjoyed a day trip to Key West.
Overall, beautiful grounds, strong family vibe, and enjoyable daytime experiences, but high food costs, delays, and discount issues were drawbacks.
