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"Very welcoming and polite"

"Hotel staff was friendly and helpful. Breakfast buffet was excellent. Property was clean and close to public transportation."

"I like the staff and my room. However, I have to buy my own towel because their towels are old and faded. I requested a new one but still the same. So I decided to buy a new one."

"Beautiful hotel, very friendly staff. So convenient to be connected to the biggest mall in the Philippines."

"Room is clean, Nice food, staff are very friendly and air conditioning works well."

"First and foremost, I do love Heritage Hotel Manila. I recommend it a lot with my friends and families, but this time around I just have a few mishaps that can be improved: 1. I know that the Hotel is quite old. As a solo traveller this time around for at least two nights, I wish I requested a room closer to the elevator - mine was near the end of the third floor hallway, I was so scared. Especially at night time - the halls are dimly lit. 2. While I was napping midday, the staff rang the doorbell unexpectedly, because they think that I should have been checked out that day, even though my booking was still good for one more night. Another anxiety inducing event. After that I am on guard mode the whole time, so hard to get a good night sleep. I wish they could call on the phone first before showing up unannounced. Also, I wonder if I was not in the room, would they have just charged me? With all that said, I would still come back due to airport proximity and the free shuttle to MOA. I will just make sure that I am with someone and not as a solo traveller. Overall, staff are lovely and accomodating."

"The check in went very smoothly!! Staffs and managers (Robelyn) were very helpful and very professional! "

"One of the nicest hotels I’ve ever stayed at."

"Great location, lovely hotel, but would expect a far better shower/bathroom for a luxury hotel e.g. shower head was a weak movable head on the wall, water pressure wasn’t great either. No room to hang towels after use."