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Reviews of Maxims Tower

5 out of 5
Maxims Tower
Newport City, Pasay, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 5 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Abby on 2019/3/17
Thank you for staying with us!

8/10 Good

John/Ana, Guam/Hawaii

Traveled with partner
Liked: Cleanliness
PROS: Near the airport (NAIA). Size of the rooms. CONS: Initial check in was poor. Handling of the luggage curbside didn’t happen. The initial check in at the front desk was hurried and not welcoming. Food at breakfast was low quality.
Stayed 2 nights in Nov 2018
Response from Abby on 2018/11/20
Dear John/Ana, Thank you for taking the time to raise your concerns with us. Whilst we are delighted that you liked the size of our room and our location, we regret that some aspects of our hotel did not meet your expectations. Once again, thank you for your feedback and we would be honored to have you return to our hotel in the future. Sincerely, Maxims Hotel Management

10/10 Excellent

Crisostomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Abby on 2018/8/9
Thank you for staying with us!

8/10 Good

william

Liked: Cleanliness, staff & service, room comfort
Very good service minded people, I had a pre paid booking, and payed all other items cash, but they still deduct 13 K Pesos from my creditcard That;s the only thing which was annoying, however I checked out yesterday, may be it takes 3 days ?
Stayed 3 nights in Jun 2018
Response from Abby on 2018/8/9
Dear William, We appreciate your kind words about our people. We value your feedback as it helps us identify the areas we can improve the guest experience. The credit card deposit required during check-in was used as a guarantee for your stay. Rest assured that we have cancelled it on the day of your check-out since there were no additional charges. Once again, thank you for your feedback and we would be honored to have you return to our hotel in the future. Sincerely, Maxims Hotel Management

8/10 Good

Dom, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel and near the airport
Stayed 1 night in May 2018
Response from Abby on 2018/8/9
Thank you for choosing our hotel, and for taking the time to write a review!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

rick, Northampton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay before flight
Beautiful hotel close to the airport. A true 6 star hotel with great facilities.

10/10 Excellent

rick, Northampton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We only stayed one night, but it was a fantastic experience. The rooms were amazing and all the staff were very friendly and helpful. The facilities were great with lots to do and many places to eat. Overall the best hotel I have ever stayed at and will certainly stay again.

6/10 Okay

nike 1, Seoul

Pleasant enough..
Hotel is located in the Newport Mall complex. Everything is generally OK, but nothing special to rate the fairly high price per room. For ambience, think very mediocre copy of the Wynn in Macau. all in all, the Marriott next door is far more pleasant. ELEVATORS are slow and far too few. Had to wait nearly five minutes on average.

6/10 Okay

knutella, guam

Liked: Cleanliness, property conditions & facilities, room comfort
great hotel poor service
service was very poor, breakfast menu was not as good as marriots

8/10 Good

CezcLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as expected for a 6 star
It was a good stay since its near casinos. But for the hotel itself, I'm not impressed. Even the buffet breakfast Iwas short of expectation. Nevertheless, the staff were accommodating and simply efficient.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
朝食がひどい
ホテルの環境は良かったのですが、朝食のビュッフェが品数が少なく酷かった。 それなりの料金なのに紅茶は有料でした。
Stayed 1 night in Aug 2018
Response from Abby on 2018/9/6
We appreciate your kind words about our hotel. However, we are saddened to hear your comments about our breakfast buffet. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to have the pleasure of welcoming you back in the near future. Sincerely, Maxims Hotel Management

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
チェックインの際、予約がなかなか確認できなかった。 部屋に荷物を運んでもらうのに1時間以上待たされた。

4/10 Poor

ojisan, 空港

Disliked: Property conditions & facilities
ギャンブラーのみ
　３泊４日で旅行をしましたが、カジノを楽しむ方には最高ですが、観光を主体にしたいなら、別な場所で宿泊したのが良いと思います。チェクインの際、ヴァウチャーの提出を求められ、Hoteles.Comは発行してませんし、料金の精算が終わっているのですからパスポートでの確認でおわしてほしいです。更に、ダイナースカードが使えないとはびっくりしました。ホテルの格が問われます。ホテル内の設備は整ってますが、お湯を最大の熱さにしてもぬるく、体を温めることができませんでした。ルームメイキングの方たちは挨拶もきちんとしてくれますが、フロントが不愛想な感じで、もう少しサービスとは何かを勉強したのが良いと思いました。（これは、日本人的考えです。）客層は、中国人、韓国人、ローカルの人たちで、日本人はほとんどいません。朝食はそれなりでした。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절 그자체
친구들과 클락에서 골프후 마닐라 맥심에서 1박하였는데 체크인부터 체크아웃 까지 직원들이 매우 친절하였음 특히 complimentary water를 주문했는데 네병씩이이나 갖다주고 밤늦게 TV를 볼일이 있어 직원에게 전화로 물어보니 직접 와서 해결해 주었음 아울러 체크아웃동안 골프백을 싣고 갈 taxi를 미리 불러주어 기다림없이 출발할 수 있었고 또한 택시에 골프백등룰 싣을때 직원이 다섯명이나 도와주어 팁을 줄 수가 없을 정도였음다만 흠이라면 방값이 1박에 약35만원이라 부담이 되기도 하였음

8/10 Good

홍길동, 마카티

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아늑한 침대가 인상적이네요
침대에서 스르르 걍 잠들어버림

10/10 Excellent

Chan, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전체적으로 만족스러운 호텔
전체적으로 만족스러운 호텔이었습니다.. 스탭들도 친절, 음식도 훌륭하고 위치또한 편리하네요

4/10 Poor

Verified traveler

過大評価？
五つ星とWebでみた写真のキレイさで宿泊を決めました。まずチェックインで受付が３名しかおらず順番まで３０分待たされたあげく予約しておいた禁煙ルームの準備ができておらず１時間待ってくれといわれる。しょうがないので喫煙ルームへ。朝のビュッフェのメニューも五つ星にしては寂しい感じ。プール、フィットネスも写真で見るよりかなり質素です。宿泊客は韓国人が多い印象でした

4/10 Poor

Won, Seoul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
훌륭한시설. 미흡한서비스.
전체적으로 객실, 부대시설, 위치 등등 좋았습니다. 다만 프로세스가 좀 엉성하다고해야하나.. 최고급 호텔을 지향함에도불구하고 중간중간에 불필요한 웨이팅시간이 길었습니다. 또한 처음 체크인시 룸수리(?)를 해야한다고해서 오후 5시정도까지 룸을 제대로 사용하지 못하는 등 아쉬움이 많았습니다.

10/10 Excellent

Kwon, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
다음날 아침비행이라 공항근처에 숙박했는데 직원도 친절하고 서비스도 좋고 안전해서 좋았어요

8/10 Good

미스터김

Liked: Cleanliness, property conditions & facilities, room comfort
카지노를 위한 호텔
로비가 조금 답답하지만 그래도 직원들 친절합니다 방은 조금 중국느낌 빨간 분위기 그래도 일반룸 테이블은 술한잔 하기에 딱 좋네요. 일단 최고는 방에서 엘레베이터만 타고 내려가면 카지노,쇼핑몰,등 위치가 너무 좋습니다. 수영장은 깊은 풀이 없어서 아쉽지만 카바나가 있어서 좋았습니다. 그런데 조식 부페는 별로인듯 합니다. 가짓수도 없고 먹을만한게 없네요. 여기서 점수 깍입니다. 골드등급되면 잡을수 있는방이랑 출입가능한 레스토랑 따로 있다니 거기에 꼭 가보고싶네요.

6/10 Okay

jamilano, 日本

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
子供連れには不向きかも
朝食付きで予約したのですが朝食の場所等の説明がなかった。 バスタブのお湯が出ず直すのに時間がかかった。 カジノとショッピングへの便がよかった。 日本語を話せる人はいません。 英語・中国語・韓国語・タガログ語のみ通じるので、英語が話せないとより快適なリクエスト等は難しです。