Find Resorts & Hotels with Spas in Malolo Lailai Island

"Check in was long. It took some time for staff to figure out if a room was free when we arrived around 7 am. Receptionist seemed frazzled and overwhelmed. Multiple calls to someone and eventually told a room would be ready in 45 minutes. Of course it wasnt. More like 90 minutes but not after more phone calls back and forth with front desk staff lookong puzzled. Next time i will try the Gateway hotel."

"Resort is in dire need of renovation, with multiple issues/appliances falling apart etc. The kids don't care though, still loved it. Staff lovely and helpful, but overwhelmed and desperately understaffed by the looks. If price is ok and you have young children, its still a good stay, but would strongly recommend staying away if childless/older children in favour of other options until they sort themselves out."

"Terrible customer service"

"Stayed in a garden suite, nice size room for family of 4 (kids 7&9). They loved the pools, beach, and many activities at kids club. All staff were friendly and caring. "

"The room was clean and the staff were very nice. It would have been nice to know what wasn't included in the "all inclusive package" before ordering something and having to pay for it. There could have been more ala carte restaurants."

"Beautiful island and largely lovely staff. Rooms are dated. Fitness centre isn’t really a gym it’s a bunch of dumbbells. Main issue we had though is that there were cats roaming the main restaurant one evening, complained to staff to see if they could shoo them off and they just laughed at us. A few minutes later one jumped on our toddler and ruined our meal and left her very scared of the restaurant for rest of the trip."

"Very clean room and very clean area. The staff are very friendly. Very good restaurants with vegetarian breakfast corner. Very nice swimming pool. Food is fine but less spicy. During seafood night the crab dish ran out very early and topped up."

"Well worth the visit. The staff were awesome very helpful 💕"

"Is a great place to stay if you are in transit. 5 minutes from airport. Good food and friendly staff! 😊"