Find All-inclusive Hotel in Mal Nombre

"Very well run hotel, super friendly and efficient friendly and efficient service. Would highly recommend them. Food great and facilities excellent. Hard to fault"

"Location - incredible, Wi-Fi - poor, all the rest - ok."

"Lovely hotel, fantastic food and drink and very spacious room with a fabulous view. All the staff were so lovely and helpful and always friendly. Will definitely return! "

"Excellent value for money"

"Nice hotel, very spacious rooms, comfy beds and bedding, decent food, very good animation team, nice pools. You'll need a car though to get to the beach and shops or be prepared to get taxis although I think there is a shuttle bus but not sure how often in runs."

"The spa was relaxing but not good value for money. The premium upgrade is basically futile, you’re only entitled to a robe, a couple soft drinks in your fridge and the ability to reserve a spot in a slightly upgraded dining experience. Upon reflection I wish I didn’t upgrade. However my fiance had her birthday and when I disclosed it the staff put in an effort to make her feel special with complimentary cava and a birthday message. Overall, I won’t be coming back due to extortion and inadequate value for money. "

"The entertainment was excellent especially Wajde in the animation team. The neds and pillows were really comfortable, but the shower was lacking power. Food choice was limited as was the drinks at lunch and dinner, the waiters were polite and friendly unless you asked for a second drink, you couldn't self serve which was an inconvenience "

"Friendly staff, great dinner options . Alot of facilities around hotel . Near by beach and shopping area . Amazing view . Very satisfied with my stay with children. "

"This was my 5th visit to this hotel but sadly, IT WILL BE MY LAST. The hotel is on its knees. It desperately needs investment. The view & location are incredible (paradise) but everything else is sadly TERRIBLE now. The hotel has always been a bit creaking but you were able to forgive this in the past because of the stunning views & location & friendliness of the staff. However, in the year since my last visit, the best staff have left and everything has BROKEN. The remaining staff are generally unpleasant and demoralised. I was checked in by Jana on reception. She was rude and obnoxious. She clearly hates her job and the customers. The gym equipment is broken and dangerous and quite frankly should be shut down (see photos). The sauna broke on my last day too. There are two lifts in the main body of the hotel - one was broken the entire stay and the other one broke too on my penultimate day. The hotel has a rat problem. During my stay, there were two dead rats around the pool (see photos). There were cockroaches in the rooms. Water started to pour from the ceiling in my room (photo). The maintenance man was quick to fix it (the AC). The cleaner who came to mop up was the nicest member of staff (the cleaners were always friendly). She was very apologetic and said this happens "siempre" (always)! The waiting staff in the dining room are miserable and ignore you when you say hello or goodbye. One evening, the chicken breasts were even undercooked. AWFUL - very sad."